Where to cancel the customer orders customer service: cancel orders do not need reasons.

category:Internet
 Where to cancel the customer orders customer service: cancel orders do not need reasons.


In order to ensure the stay, Ms. Wang (the pseudonym) two months ahead of time, through where to set a heart of the hotel, but not to think of, without any explanation, the platform suddenly unilaterally cancelled the order. Subsequently, Ms. Wang contacted customer service, customer service said that the order was returned, so that they can be rearranged, and the price of Discovery Inn Hotel increased by more than 200 yuan a night. Ms. Wang said, where the net without the cancellation of the order has not been informed of the order, so it is required to go back to the net according to the original price, the customer service is impossible, let Ms. Wang add price, but also said that if it is not ordered now, the price is going up. Ms. Wang is puzzled by the fact that she is going to communicate with the hotel, and the hotel says it has plenty of room in the reservation period and has not received any information from the platform. Ms. Wang believes that the hotel has no right to cancel guests orders unilaterally. Since then, there have been no reasonable explanations for communication with customer service. Is refusal to be a unilateral act of the platform or a decision of the hotel? The reporter called the reservation hotel in Changzhou today. The hotel told reporters that the price rise was two weeks ago, but the last two days, the hotel did not receive a reservation application by Ms. Wang et al. Once again, the journalist called the customer service phone call as a consumer identity, and received the same reply. Reporter: what is the reason for the rejection of the bill? Customer service: when time is up, there is no room for processing. Reporter: but I just called. The hotel said there was plenty of room. Customer service: then you can order it through the hotel. Ms. Wang complained to the voice of the economy and the Sina black cat. Where is the net information not updated in time to cause the price difference? Does the third party platform have the right to cancel guest orders unilaterally? Qiu Baochang, director of Beijing Huijia law firm, believes that the third party platform has the right to cancel orders, but it must assume corresponding liabilities for breach of contract. Qiu Baochang explained that the consumer has a trust principle, that is, the consumer trust the platform, through this platform, the platform should be booked, if not ordered, we should give the service information to the consumer. If the failure of the platform results in the consumers failure to set the price, the loss should be borne by the platform. If it is the reason of consumers themselves, consumers will not be responsible for the platform. According to the analysis of the complaint data of the 12315 hotline in Beijing, the hotel accommodation is booked through the third party platform. The consumption disputes are mainly focused on the prior agreement between the non performance of the hotel and the ordering website, such as the demand for the consumer to pay the difference or the cancellation of the order on the basis of the error of the price tag. The room is full, unable to check in; the website introduces hotel occupancy conditions, facilities and actual situation. The industry and Commerce Department remind consumers: first, to check information, booking hotels online, only rely on the order of the hotel information provided by the website may not be comprehensive, to avoid unreal, incomplete information misguidance; two the timely confirmation, even if the success of the reservation should also be identified with the hotel, to avoid the predefined omission situation; Three to maintain the right to maintain the right, the website of the publicity page and order information to be screenshots, in order to prevent the stores temporary price increase, once the consumption process disputes, to retain good evidence to the relevant departments in time to complain. On the issue of consumer reflection, reporters and where to further communicate and verify the network. As of the end of the report, where to go to the network oral reply, because the information communication between the agent and the platform is not smooth, leading to the error on the network pricing, the platform should bear certain regulatory responsibility, and make an explanation and apology to the Lady Wang and other consumers. Source: CNG Web Editor: Hou Wei Cheng _NT4124 The industry and Commerce Department remind consumers: first, to check information, booking hotels online, only rely on the order of the hotel information provided by the website may not be comprehensive, to avoid unreal, incomplete information misguidance; two the timely confirmation, even if the success of the reservation should also be identified with the hotel, to avoid the predefined omission situation; Three to maintain the right to maintain the right, the website of the publicity page and order information to be screenshots, in order to prevent the stores temporary price increase, once the consumption process disputes, to retain good evidence to the relevant departments in time to complain. On the issue of consumer reflection, reporters and where to further communicate and verify the network. As of the end of the report, where to go to the network oral reply, because the information communication between the agent and the platform is not smooth, leading to the error on the network pricing, the platform should bear certain regulatory responsibility, and make an explanation and apology to the Lady Wang and other consumers.