A passenger in Shenzhen abuses the phone to smash the driver, and other passengers dissuade in time.

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 A passenger in Shenzhen abuses the phone to smash the driver, and other passengers dissuade in time.


Chen Shifu, chairman of Shenzhen West Bus Fleet 1, was also concerned about the incident. He said that when working in the front line of the bus system, passengers often encounter similar situations. Keeping calm and avoiding disputes with passengers is the key to prevent the situation from getting out of control.

The other passengers on the bus came forward to dissuade.

According to Captain Chen, on May 24 this year, the m214 bus belonging to the convoy was complained by passengers that it did not stop at the platform, and the driver had a bad attitude. Captain Chen immediately called in the monitor and contacted the driver on duty, Master Xiang, to find out the situation, and found that there was another reason.

According to the surveillance video, passengers will normally fall after the vehicle stops. When the master gate closed, a passenger appeared at the front door and waved to get on the train. Master Shifu drove the bus forward for a short distance, then stopped and opened the door for the passenger to get on. After the passenger boarded the train, he was so emotional that he kept questioning why he did not boarded the bus and accused Master Xiang of intentionally doing it, accompanied by indecent abuse. Since the vehicle was still in normal operation after starting, Master Xiang did not have too many disputes with the passenger, who had been standing beside the drivers seat and shouting harshly, even trying to hit the driver with his mobile phone. Another passenger on the bus came forward to dissuade, but the whole process lasted for several minutes.

Subsequently, the Nandu reporter contacted the driver of the incident. According to his recollection, nearly nine oclock that night, he drove the bus into Longhua Tianhong mall station. After closing, I closed the door to start and saw the passenger getting on the train. And Tianhong Mall Station is a big station, there are three parking spaces, I am in the last one, so I drove to the first place and then opened the door for him to get on, because there is a car coming in behind. Master Shifu said. When the passenger got on the train, the above happened. Mr. Shifu said he had worked in the m214 line for 14 years, and this was the first time he had encountered such a situation. Because the vehicle is still in operation, I explained the reason with him, but did not pay much attention to it. It is easy to distract oneself from meaningless disputes and dangerous. Fortunately, good-hearted passengers came forward to dissuade him. Later, team captain Chen responded to passengerscomplaints and also talked with Master Xiang to resolve their emotions. For bus drivers, we belong to the service industry. Passengers have complaints and complaints. But we always ask the crew to exercise restraint during the operation, because we also have the safety of a passenger car on our shoulders. Captain Chen said, In the past, the public had a lot of bad impressions on our bus drivers, but now there are also, I hope we can understand each other, public travel safety needs us to maintain together. Source: Southern Metropolis Daily editor: Wang Zheng _NN7526

Subsequently, the Nandu reporter contacted the driver of the incident. According to his recollection, nearly nine oclock that night, he drove the bus into Longhua Tianhong mall station. After closing, I closed the door to start and saw the passenger getting on the train. And Tianhong Mall Station is a big station, there are three parking spaces, I am in the last one, so I drove to the first place and then opened the door for him to get on, because there is a car coming in behind. Master Shifu said. When the passenger got on the train, the above happened. Mr. Shifu said he had worked in the m214 line for 14 years, and this was the first time he had encountered such a situation. Because the vehicle is still in operation, I explained the reason with him, but did not pay much attention to it. It is easy to distract oneself from meaningless disputes and dangerous. Fortunately, good-hearted passengers came forward to dissuade him.

Later, team captain Chen responded to passengerscomplaints and also talked with Master Xiang to resolve their emotions. For bus drivers, we belong to the service industry. Passengers have complaints and complaints. But we always ask the crew to exercise restraint during the operation, because we also have the safety of a passenger car on our shoulders. Captain Chen said, In the past, the public had a lot of bad impressions on our bus drivers, but now there are also, I hope we can understand each other, public travel safety needs us to maintain together.