How to handle the relationship between bus superiors and passengers? Old drivers give safety tips.

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 How to handle the relationship between bus superiors and passengers? Old drivers give safety tips.


Restored the cause of tragedy.

A passenger took a fight with the driver at the station.

Finally pulled 14 people back.

15 fresh lives fade away.

The lesson is extremely painful.

May the dead rest in peace.

Vigilance of the living

9 key figures

Twenty-two

On the morning of October 28th, the No. 22 bus on the Second Yangtze River Bridge in Wanzhou, Chongqing, crashed into the Yangtze River. Chongqing police reported that the bus suddenly crossed the central solid line in the course of driving, crashed into a car heading for normal traffic, then rushed onto the roadside, broke the guardrail and crashed into the river.

Fifteen

Chongqing police information initially verified that 15 people lost contact (including 1 bus drivers).

Three

Data collected by bus companies from accident vehicles show that from 9:52 to 9:59 on October 28, a total of 8 passengers swiped their cards on board, of which 3 were old peoples cards and the rest were ordinary cards.

Seventy-one

After underwater positioning, it is identified as the Jiangjiang bus, located at the upper reaches of the Yangtze River Bridge about 28 meters, and the water depth is about 71 meters.

Ten

The bus is located 71 meters below the water, and the longest time is 35 minutes for the more than 60 meters divers.

Two

The survey found that the underwater environment is complex, including rocks, steel structures, fishing nets and turbulent currents. The underwater visible range of divers is only 2 square meters, which makes the diving operation extremely difficult.

Eighty-six

On the evening of October 31, after four days of search and rescue, the bus falling from the river was salvaged as a whole. The whole rescue lasted about 86 hours.

Thirteen

As of November 2nd, 13 bodies of the victims have been identified and 2 are still missing.

A moment of danger

Female passengers two cell phone attacks on bus drivers

On the morning of November 2, the investigation and disposal department of the Wanzhou bus crash in Chongqing issued a news that the cause of the accident has been identified, which was caused by the disputes between passengers and drivers.

Police extract bus surveillance video

Public security organs have collected more than 2300 hours of surveillance video and 220 pieces of traffic recorder video. They have investigated more than 160 passing vehicles before and after the incident. They have investigated 132 witnesses, drivers and passengers of vehicles around the scene, passengers of vehicles in advance, relevant personnel of bus companies and related personnel. At 0:50 on October 31, after divers salvaged the vehicle traveling recorder and SD card, the public security organs successfully restored the SD card data and extracted the vehicle internal surveillance video before the accident.

The public security organs conducted a comprehensive survey of 36 stations along the route of No. 22 bus. By visiting the four passengers who got off at the first two stops before the accident, it was confirmed that there was a middle-sized female passenger wearing light blue jeans in the bus. She had a quarrel with the driver because she missed the place to get off. After further investigation, the female passenger was Liu (48 years old, Wanzhou District). Comprehensive pre-investigation visits, and the extracted vehicle internal video surveillance to verify each other, restore the situation at the time of the incident.

At 5:1 on October 28, bus driver Ran Mou (male, 42 years old, from Wanzhou District) left home to work. At 5:50, bus No. 22 departed from Wanda Square at the starting station and traveled normally along bus route No. 22. When the incident occurred, ran a third train departure.

9:35, passengers Liu in dragon capital square four seasons Huacheng station get on the train, its destination is one home Museum Station. Because of road maintenance, the No. 22 bus no longer runs through No.1 home library station. When the train arrived at Nanbin Park Station, Ran Mou reminded the passengers of No. 1 Home Hall to get off at this station, Liu Mou did not get off. When the car continued on its way, Liu found that the vehicle had passed his destination station and asked to get off, but there was no bus stop, Ran did not stop.

At 10:3:32, Liu got up from his seat and went to the right back of Ranmou who was driving. He leaned on the armrest pillar beside Ranmou and criticized Ranmou. Ranmou turned to explain and argue with Liu many times. The dispute between the two sides escalated gradually, and each other had aggressive language.

At 10:8:49 seconds, when the vehicle traveled to 348 meters away from the south bridge head of Wanzhou Yangtze River Second Bridge, Liu Mou hit Ran Mou on the right side of his head with his mobile phone. At 10:8:50 seconds, Ran Mou released the steering wheel and hit Liu Mou on the neck with his right hand. Later, Liu again hit his shoulder with a mobile phone. Ran ran with his right hand and grabbed Lius right upper arm.

At 10:8:51 seconds, Ran Mou took back his right hand and rushed to the left with his right hand (the speed of the vehicle was 51 kilometers per hour), causing the vehicle to lose control and deviate to the left to cross the central solid line. After colliding with the red car (the speed of the vehicle was 58 kilometers per hour), Ran Mou crashed into the river along the road and broke the barrier.

There was no abnormal behavior in the life track of the driver several days before he ran something. The night before the accident, Ran Mou had dinner with his parents, did not drink, and returned to his room at 21:00, his mental condition was normal. The weather was clear, the road was smooth, no potholes and obstacles, and the line of sight was good. After the vehicle was salvaged, it was identified that the factors causing the vehicle out of control due to the fault were eliminated.

Fighting behavior seriously endangers public safety

Reporters visit

How to handle bus ride relationship

Listen to the bus drivers and citizens in Xian.

Yesterday, many people in Xian said that if Liu Mou and any one of the bus drivers, Ran Mou, could restrain themselves at that time, tragedy could be avoided.

With the development of society, buses have become one of the most important means of transportation for ordinary people to travel. Maintaining good order and environment in buses is the responsibility and obligation of drivers and passengers, and also the concrete embodiment of personal civilization quality.

Xian Public Transport Corporation: there are 3 requirements for drivers.

Yesterday afternoon, the head of Xian Public Transport Corporation said they had three requests for drivers.

1. In case of conflict, the driver is required to do a good job of interpretation and avoid escalation.

3. If the contradiction is not upgraded to a certain level, the driver can handle 110.

Old drivers safety tips: reason should not allow things to expand.

Yesterday, the Chinese business reporter visited several bus drivers in Xian.

Sun Jun, a 50-year-old bus driver on Route 201, has been running on this route for 18 years. The most common situation we encounter is that passengers pass the station, some because they dont pay attention to playing with their mobile phones, some because they are not familiar with the line, and some old people because they dont hear the newspaper station because of their ears.

Most people dont say anything when they pass the station. Individuals will shout for immediate stop when they find that they have passed the station. They want to get off, but this is not in line with the regulations. Sun Jun said that he was often complained by passengers. His countermeasure was to communicate with passengers in simple language so that passengers could understand the rules that passengers were not allowed to get on or off during the journey. For the safety of the whole passengers, please get off at the next stop to get the passengersunderstanding. The principle is to be rational, not to let the situation expand, let alone let the situation expand. Its really hard to beat the scolding, fight and fight. You can call the company or dial 110.

In addition, the 16-character disposal policy of emergencies is: parking and opening doors, evacuating passengers, disconnecting gas and power, fire alarm. Sun Jun said that this is what all bus drivers in Xian must train before they go to work.

Cao Baosen, a bus driver, said, It is suggested that the bus driver should keep his mind stable during the operation, try to change his position and think for the passengers, sometimes even apologize. If there are unsafe factors around it, we must deal with them in time and eliminate the danger.

If we encounter division disputes, we must discourage people from being indifferent.

At noon yesterday, a reporter from China Business Daily had an experience with buses in Xian, and found that some buses were equipped with cab baffles, similar to the independent cabin of a taxi, with a warning sign No Chatting with Drivers written on the cockpit. Arriving at every station, no matter whether anyone gets on or off, the bus stops.

A bus driver said that he did repeated things in a narrow space every day, but the driver shouldered the safety of a bus passengers. He could not relax his mind at all. He also looked forward to the understanding of the passengers. Arguing with the driver in the driving car will lead to the fluctuation and uncontrollability of the drivers mood, and it is even more direct to start pulling. Interference in driving dangerous behavior.

Chinese Business Journal reporters visited 10 passengers. Four of them said that they would dissuade and not let the contradiction intensify when they met the disputes between the two passengers, considering everyones safety. 6 passengers said they had nothing to do with themselves and would not pay attention to it.

Xiao Wang lives in Xian and other driving slopes. He works in a high-tech company and works far away. He takes buses three to five times a day. He often meets old people or women who pass the bus stop, quarrel with drivers, or even push and shove. The attitude of the driver is basically good, and some passengers are reluctant to give up. Xiao Wang said that once, he really couldnt see it. He went to persuade the passengers that he was really angry when he missed the bus stop, but the bus could not turn back. Let the passengers forget about it and dont miss the next stop. Never meet a cold shoulder person when you meet something.

Civilization and buses

The public should also pay attention to the civilization inside the carriage.

Mr. Liang, a 51-year-old citizen, said that those who could justify their quarrel with the driver after passing the station, regardless of the safety of the whole passenger, did not understand the hard-working driver, indicating that there were still problems in their personal accomplishment.

Chinese Business Journal reporters found that when there were passengers waiting for the bus, they stood directly under the roadside, which had an impact on the normal arrival of buses. Cao Baosen, a bus driver, said that people should get on and off the bus civilly and let the old and weak women, children and the disabled get on or help them get on the bus first.

Civilization in the car includes that passengers should abide by public morality, not play and make noise in the car, no smoking in the car, no spitting, littering with scraps of fruit and paper, no selling of goods and distributing advertisements. Do not chat with the driver in the compartment, do not interfere with the drivers normal operation, do not let the driver distract. After boarding the car, we should pay attention to the safety of riding and take good care of our belongings. We should not put our head, hands and arms out of the window. This will endanger our lives.

No extreme incidents such as snatching the steering wheel and beating drivers have yet occurred in Xian. Chen Qiang, the instructor of the second brigade of Xian Public Security Bureau, introduced that in their work practice, they first required bus drivers to strictly operate in accordance with the bus companys norms on driving safety, and drivers to strictly implement the dual responsibility system of driver and safety officer. The most important thing is to ask the driver to be calm and calm when he is calm, and always feel the safety of all the passengers. Chen Qiang said that in view of serious public safety hazards on buses, passengers on buses can take reasonable measures to stop them on the premise of ensuring their own safety.

Can 15 lives be painful lessons?

It is urgent to regulate drivers response.

The pain of teaching is hard to bear.

But had to ask.

Why do we fight repeatedly?

Lets learn from the pain.

Lets not stay angry.

Without thorough reflection, there is no real salvation.

No institutional justice.

Its hard to break off like a tragedy.

Lawyers statement

What punishment should be imposed on the division?

Some legal problems and reflections brought about by the accident of Chongqing bus falling into the river are also of concern.

Yang Tao, director of Shanxi Huaju (Beijing) Law Firm, said: The drivers position is special, and the steering wheel determines the safety of the whole car, even other people on the road. Disputes are often caused by the wrong car or the purchase of tickets. As a driver, we must control the safety system as a passenger. Other passengers need to take the necessary measures to stop the dispute between them immediately. The passengers on the bus are a community of destiny. Like the accident in Chongqing, all the passengers on the bus were killed. The lesson is profound.

In addition, it is necessary to advocate in society the idea that drivers who are performing their duties are inviolable. In the case of vehicle driving, disputes between drivers and passengers will endanger public safety, and should be punished for crimes against public safety. Detention for several days, a few hundred dollars, many people do not care, should be punished.

Cheng Xue, a lawyer of Beijing Zhongwen Law Firm, believes that disputes and fights between passengers and drivers on public transport in operation are acts endangering public safety. In order to avoid traffic accidents, drivers should stop without affecting the normal traffic order. Other passengers should ask drivers. Parking to stop passengers from fighting with drivers.

If the environment at the time of the incident does not threaten the life and health of the unspecified majority of the people, the acts of fights between passengers and drivers on the vehicles in operation may violate the relevant provisions of the Criminal Law, the Law on Administrative Penalties for Public Security and the Law on Road Traffic Safety. It may constitute the crime of endangering public safety by dangerous means in the criminal law. Article 114 of the Criminal Law stipulates that the crime of endangering public security by dangerous means endangers public security by other dangerous means, and if it has not caused serious consequences, it shall be sentenced to fixed-term imprisonment of not less than three years but not more than 10 years. The crime of endangering public safety by dangerous means is a behavior criminal, not guilty of serious consequences. Chinese business reporter Chen Youmou

Innocent victims can claim compensation from bus companies and female passengers.

Wang Haogong, director of Shaanxi Haogong Law Firm, said that the relationship between the unfortunate passengers and the transport company under which the bus belongs is a contract of carriage, and the carrier has the obligation to guarantee the safety of the passengers in the transport process. Due to the fault between the employee of the carrier and one of the passengers, causing a serious casualty accident, the family members of the passengers who died except the perpetrator Liu Mou may claim liability for breach of contract or tort damages from the transportation management company of the bus concerned. Bus company and passenger Liu should bear joint and several liability.

Jiao Ying, a Beijing Weiheng (Xian) law firm, said that even if the actions of driver Ran Mou and female passenger Liu Mou did not cause serious consequences, they could also be sentenced to fixed-term imprisonment of not less than three years but not more than 10 years in accordance with the provisions of the Criminal Law. If a person has been seriously injured or died by dangerous means in this case, he will be sentenced to fixed-term imprisonment of not less than 10 years, life imprisonment or death penalty. On the moral level, if the passengers on the bus stop the acts of endangering public safety such as mutual assault in time, it may avoid the occurrence of tragedies. Jiao Ying believes that the family members of other passengers have the right to claim compensation from the bus company, the driver and the family members of the female passengers concerned according to law.

Zhao Liangshan, senior partner of Hengda Law Firm in Shaanxi Province, said that because the bus driver is a professional act, his civil liability is the responsibility of his company. The female passenger is liable for compensation, but because she has died, if she is to be held liable for compensation, she can claim compensation from her heirs within the scope of her inheritance. He also suggested that family members of passengers could claim civil compensation rights from bus companies and insurance companies, such as insurance companies.

Yin Qingli, a lawyer at Beijing Ross Law Firm, believes that Liu Mou, a bus driver and female passenger involved, should bear civil liability within the scope of his inheritance. Family members of innocent dead passengers may sue the bus driver and the legal heirs of the female passengers involved, and allow them to bear civil liability within the scope of their inheritance. In view of the fact that the bus driver is an employee of a bus company and his behavior is a duty-related act, according to the Tort Liability Law, his unit should bear the tort liability. Family members of innocent dead passengers and car owners can sue the bus company to solve the civil compensation problem.

Yang Tao, director of Shanxi Huaju (Beijing) Law Firm, said that the Chongqing bus crash was caused by crime and the insurance company would not pay for it.

Fu Jian, a lawyer at Henan Henan Yulong Law Firm, said: Because there were no survivors in the Chongqing bus crash, the judicial authorities would not pursue Liu Mou and the drivers criminal responsibility, but civil liability could not be shirked. Families of other victims may claim civil liability from Liu Mous property heirs and claim compensation for death and funeral expenses. In law, the drivers fault, because in the performance of his duties, civil liability should be borne by the bus company.

People should be encouraged to come forward and stop such acts, including the use of force, said Yu Weian, a lawyer at Renhe Universal Law Firm in Shaanxi. In order to avoid similar tragedies, every passenger has the duty and responsibility to stop such acts affecting driving safety as beating a driver or grabbing a steering wheel, including the use of force. Of course, this force should be within a certain necessary limit of force, enough to successfully stop the relevant acts endangering driving safety, such acts of force to stop even if they cause a certain degree of harm, should not bear criminal responsibility. Yu Weian believed that the appropriate range of force restraint should be the minimum guarantee.

Expert recruitment

Control emotions, do not detonate emotional mines.

Duan Xinxing, a famous psychologist, professor of China University of Mining and Technology and doctoral supervisor, pointed out that the accident was triggered by the emotional landmine of passenger Liu Mou and driver. She said that everyone has emotional mines more or less, which can be provoked in specific situations.

Duan Xinxing pointed out that the reason why people produce emotional landmines is related to their living environment; secondly, with the rapid development of society, people are generally under great pressure, and their emotions are easily provoked by external factors; thirdly, in the environment of strangers such as buses and cinemas (mostly public places), peoples emotional landmines are more easily attracted. Burning, because in a strange environment, many people feel that they do not need to bear consequences for their actions. For example, there will be a phenomenon of bullying on trains, but rarely in relatives and friends. Because in the acquaintance environment, peoples behavior will be evaluated and their image will be taken into account; in the stranger environment, people are relaxed, without masks, and often present their true selves.

Yang Xiao, a second-level national counselor, believes that the reason why people lose control of their emotions and act irrationally or even commit crimes is closely related to the following factors. One is personality. A persons behavior pattern in emergency state is related to his personality. Impulsive personality is easier to do dangerous things. The two is respect, respect for life and fear. In this case, the passengers can not respect the drivers profession, the driver can not respect the lives of all passengers, which ultimately led to the disaster. Third, tolerance, the tolerance between people is poor, do not allow others to make mistakes, once mistakes will always be considered othersfault. Fourth, rules, because there are a few people in society who do not abide by the rules, but also benefit, some people will follow the behavior of breaking the rules.

Yang Xiao pointed out that in emotional states, reason often does not work. Therefore, it is important to learn how to control your emotions under any circumstances. First, when you feel that your emotional landmine will be ignited, do some deep breathing to calm yourself down and avoid emotional infection. Two is to break the state, divert attention, do or see other things. The three is to experience the present and feel your physical and emotional changes. Four, it is not necessary to express ones speech and provoke others.

Case link

Get off the bus on the highway

Mans two anger stamped the drivers head arrested.

On the afternoon of September 18, a bus driving on the Fuyin Expressway was refused parking by a man, who twice poked his hand on the drivers head while driving the bus. The driver ignored it and concentrated on driving. The conductor stopped and was pushed by the man. After that, the man was held in administrative detention for 7 days.

On November 2, a reporter from China Business Daily came to Shangluo Bus Passenger Station to find the driver, Xing Jianpeng. He said that the man concerned had a strong sense of alcohol and was always clamoring to stop, but he could not stop on the expressway according to the companys regulations. After he made it clear that the man was reluctant to stop on the expressway, but he poked him in the head with his hand. At that time, he was also angry. But I always put up with it. The vehicle was 80 kilometers per hour, with 45 passengers. The man was on the bus for about three minutes until he pulled the car out of the Xiangwang toll station.

Xing Jianpeng said that after stopping at the toll station, he took advantage of the mans return seat to pick up things, let the conductor Liu Yu out of the car to alarm, and when the man returned to the door position, Xing Jianpeng closed the door. Soon, the police station of Xian Baqiao Public Security Bureau baling police station rushed to the police station to investigate the man. After driving the passengers to the destination, Xing Jianpeng returned to the police station to explain the situation.

The man drank alcohol and got off the toilet when he was in a hurry, and he was in dispute with his crew after being refused. Feng, a police officer surnamed Baling police station, said that after their investigation, the man did poke the drivers head and push Liu Yu, a flight attendant. They reported the crime of endangering public safety to the procuratorate for arrest. However, the procuratorate believed that the harm of the mans behavior was not enough, and the public security organs imposed administrative detention on him for 7 days.

On the afternoon of Nov. 2, talking about this matter, Wang Wei, deputy manager in charge of safety work at Shangluo Bus Passenger Station, said that Xing Jianpeng had been engaged in driving for more than 20 years. In the case of continuous provocation by men, he responded rationally and delivered passengers safely to his destination: flight attendant Liu Yu stood up and avoided accidents in the face of danger. Happen. Afterwards, Xing Jianpeng and Liu Yu were recognized by the company respectively.

Say something to say

Except anger and condemnation.

We should reflect more.

Video released about the Chongqing bus crash in the river ignited a boiling point of public anger. The 48-year-old female passengers assault on the driver was the trigger of the tragedy, and all the accusations focused on her. It is true that her behavior can not be forgiven, but what is even more frightening is that she is not an individual. Online search, passengers grabbing the steering wheel news often appears in newspapers. The reason for the conflict is mostly small things like sitting at a stop.

Why do you play Crazy in a trifle? The author thinks that the cost of Crazy behavior is too low. When the mobile Internet is not developed, most of these people are scolded by the same passengers, they are passengers, they dont know each other, and the days after getting off are the same. Today, when the video transmission is relatively developed, the behavior of these people is at most condemned by more people. Imagine if we punish this kind of crazy behavior like driving into prison and if we can convict these reckless actors for endangering public safety in dangerous ways every time, who dares to do so easily? Therefore, in the face of such acts, we can not always stay at the level of moral condemnation. To ensure the safety of the public, it is imperative to standardize the response of drivers. With the fermentation of network public opinion, some people began to reflect that one person died of barbarism, one person died of impulse, and more than a dozen others died of indifference! If someone had stepped in to stop the passengers, maybe the tragedy would not have happened. Indeed, indifference is increasing the probability of tragedy, but it seems unfair to blame the indifference of the passengers. Think about it. If you are in the car, what is the probability of your shot? The reason why the society carries forward the concept of bravery and righteousness is that this quality is rare and valuable. We should increase propaganda efforts to stop such acts as seizing the steering wheel and endangering social public safety. This concept is deeply rooted in the hearts of the people, so that respect for life and rules becomes the bottom line for everyone to abide by. The source of this article is: Hua Gong Net - the editor in charge of China Business Daily: Ji Ke _b6492

Why do you play Crazy in a trifle? The author thinks that the cost of Crazy behavior is too low. When the mobile Internet is not developed, most of these people are scolded by the same passengers, they are passengers, they dont know each other, and the days after getting off are the same. Today, when the video transmission is relatively developed, the behavior of these people is at most condemned by more people. Imagine if we punish this kind of crazy behavior like driving into prison and if we can convict these reckless actors for endangering public safety in dangerous ways every time, who dares to do so easily? Therefore, in the face of such acts, we can not always stay at the level of moral condemnation. To ensure the safety of the public, it is imperative to standardize the response of drivers.

With the fermentation of network public opinion, some people began to reflect that one person died of barbarism, one person died of impulse, and more than a dozen others died of indifference! If someone had stepped in to stop the passengers, maybe the tragedy would not have happened. Indeed, indifference is increasing the probability of tragedy, but it seems unfair to blame the indifference of the passengers. Think about it. If you are in the car, what is the probability of your shot? The reason why the society carries forward the concept of bravery and righteousness is that this quality is rare and valuable. We should increase propaganda efforts to stop such acts as seizing the steering wheel and endangering social public safety. This concept is deeply rooted in the hearts of the people, so that respect for life and rules becomes the bottom line for everyone to abide by.