China Southern Airlines closed third party check-in service entry dispute

category:Internet
 China Southern Airlines closed third party check-in service entry dispute


Newspaper reporter Peng Suping Shanghai reports The third party check-in may face another ban again. Recently, China Southern Airlines announced that it has not authorized any third party network platform to carry out check-in and seat selection business. In the evening of April 22nd, the official public official of the air travel brigade also followed up a notice, announcing officially that China Southern Airliness mobile phone check-in function. Twenty-first Century economic report reporter learned that the Southern Airlines closed the third party network platform check-in business channel is not targeted at a third party network platform. At the beginning of April, the South Airlines duty system was no longer open to the outside world, but the third platforms, including navigation and travel, flying constant and flight stewardship, stopped the service of South Airlines. In fact, this is not the first time the airline has stopped the third party check-in business. As early as 2014, Eastern Airlines and China Air China issued a statement that the so-called self-service service provided by the third party mobile phone applications did not receive any authorization. However, no substantial closure was achieved at the time, because all the airlines reservation and departure systems were open on the Internet, and all third party software in theory can access the system by technical means. So, is there a change in the situation now? Will China Eastern Airlines and Air China follow up after China Southern Airlines? South Airlines closed the third party on duty In April 22nd, the voyage and brigade issued a bulletin on the WeChat public number, saying that the mobile phone duty of the Southern Airlines had been off at 19:00 in April 20, 2018 and reminded passengers to plan a good schedule in advance. It is a travel based mobile service product launched in 2012 by the China Civil Aviation Information Network Inc (hereinafter referred to as CAC) to provide complete information services for passengers in the whole process. Special service products include ticket reminding, ticket verification, flight dynamics, electronic boarding, mobile phone duty, etc. . As a third party platform, air travel will obviously not be willing to give up such a high frequency application scenario of mobile phone check-in. However, the China Southern Airlines has great determination to control the third party platform check-in and seat selection business. In April 18th, Southern Airlines issued a notice on the standardization of the network selection and duty service of the Southern Airlines. It said that it had sent a letter to the third party network platform to stop the infringement of network selection and duty. This means that in the future, passengers who buy Nanta flights will not be on duty by the three party platform, but only on the official website of the Southern Airlines, the APP of Nanta, the official WeChat of Southern Airlines and the small program for the selection of the network, or directly to the designated duty counter on the site of Nanta. In the statement, the South Airlines stated the reasons for stopping the third party on duty: the third party network platform transacted the seats and duty services for the South Airlines through various abnormal ways, seriously disrupting the operation order of the Southern Airlines flight, which has caused certain risks of aviation safety, information security risk and service risk. Ctrip to the twenty-first Century economic reporter said that at present, Ctrip is still providing users with the East Airlines, China Airlines, sea airlines and other related Airlines online service; after the latest announcement, Ctrip and other third party network platform, no longer provide the service. However, it should be noted that South Airlines has not completely cut off the channels of the third party platform, in the announcement that the third party network platform won the license of the Southern Airlines business authorization, can handle the selection of South Airlines, duty service, and South Airlines will announce the announcement. On the other hand, other domestic airlines such as China Eastern Airlines, Air China, sea airlines and other domestic airlines have not been able to follow up. So far, most of their flights are still available on duty on the third party platform. The controversy over the entrance This is not the first time the airline has stopped the third party check-in business. In 2014, unofficial channels of online check-in were publicly resisted by the airline. At that time, China Eastern Airlines and Air China issued a statement saying that passengers who did not guarantee the use of third party mobile phone service could get the same follow-up service as the official channel. In September 2013, the airline housekeeper officially opened the online check-in function and became one of the third party platforms that first provided online check-in service. Then, Ctrip, where to follow up. The advantage of online check-in is obvious: passengers can enter the identity card, name and other information for booking the ticket, which can be online handling procedures, booking flight seats, and save the busy process. On the other hand, the airlines risk, in particular, shows three aspects: the third party platform does not have the ability to reasonably arrange the balance of the seat and flight load, easily triggering the risk of aviation safety; two is the lack of effective information security supervision, and the possibility of illegally intercepting passenger identity, account and travel data and so on. The risk of personal privacy leakage of passengers and the theft of member accounts; three is the non acceptance of the South Airlines selection seat, the training of duty service, the lack of special measures and processes, the seats selected by passengers can not be guaranteed. Li Xiaojin, a professor at Civil Aviation University of China, told the twenty-first Century economic report that the closure of the third party service can reduce the risk of information leakage to a certain extent from the airlines point of view. Secondly, it can be more accurate to master the passenger booking data. Again, many third Fang Ping stations also have ticket sales. Online seats are the same. The bonus points of the business is somewhat conflicting with what the Secretary has advocated and practiced. However, other insiders pointed out to this reporter that passenger information is the basis of value discovery and value-added services, which is not willing to let this information come out. In essence, it wants to keep the entrance of passengers, so that the derivative market can be better laid out by the service. There is also a civil aviation industry analyst pointed out that the seal behind does not exclude the interests of the dispute, because the third party platform through the high viscosity of the service won the Internet entrance, and gathered powerful mobile end traffic, the impact of the official application of the airline. There is no doubt that the ticket selection is a very high frequency of service after the ticket purchase, and the third party on duty platform generally supports more than 10 airlines seat selection services, compared to the airlines flag software can only support the choice of home ticket, the integration advantage of the third party platform is obvious. From this perspective, cooperation and openness may be the trend of the future. (Editor: Huang Kai, mailbox: [email protected]) this article source: twenty-first Century economic report editor in charge: Wang Fengzhi _NT2541 However, other insiders pointed out to this reporter that passenger information is the basis of value discovery and value-added services, which is not willing to let this information come out. In essence, it wants to keep the entrance of passengers, so that the derivative market can be better laid out by the service. There is also a civil aviation industry analyst pointed out that the seal behind does not exclude the interests of the dispute, because the third party platform through the high viscosity of the service won the Internet entrance, and gathered powerful mobile end traffic, the impact of the official application of the airline. There is no doubt that the ticket selection is a very high frequency of service after the ticket purchase, and the third party on duty platform generally supports more than 10 airlines seat selection services, compared to the airlines flag software can only support the choice of home ticket, the integration advantage of the third party platform is obvious. From this perspective, cooperation and openness may be the trend of the future. (Editor: Huang Kai, mailbox: [email protected])