Consumers flew the pig to buy their tickets and were allowed to drop the hatch: 4650 yuan for 3200 yuan.

category:Internet
 Consumers flew the pig to buy their tickets and were allowed to drop the hatch: 4650 yuan for 3200 yuan.


The weekly itinerary provided by Mr. Zhou shows that the price of the ticket is 4650 yuan and the shipping space is Q. Mr. Zhou found that the ticket purchased was actually W cabin, and the price was only 3200 yuan. Survey of interviewees After buying a ticket, it was found that the down cabin business was fined for violation. If not many eyes, go to the official website and check the next, may not find themselves lowered. Mr. Zhou recalled from Guangdong that he ordered Beijing flying Japans international air tickets on the flying pig platform in April 17th. After the payment, we received the itinerary mail, showing that all the return tickets were Q, and the total fare was 4650 yuan. But after the electronic ticket verification official website inquiries, the shipping space fell to W cabin, the ticket price changed to 3200 yuan. The difference between the front and back is 1450 yuan. In April 20th, the air ticket agent said that it was a system problem. The cabin was not identified at the time of the incident. It has been returned to the technical department and is being repaired. The flying pig platform responded to the Beijing News reporter, saying that the business of selling private furniture from the cabin was illegal and would be punished strictly according to the rules. Passenger: 4650 yuan to buy a 3200 yuan ticket Mr. Zhou provided a ticket for the purchase of tickets, in April 17, 2018, on the flying pig booking platform, bought two economy class tickets from Beijing to Osaka in April 25th and Tokyo to Beijing in May 3rd. The face price is 4650 yuan plus tax and fee 438 yuan, the total amount of the order is 5088 yuan. A copy of the English itinerary is in agreement with the mail order, because the list is all English, and then a copy of the Chinese travel sheet is downloaded on the official net. Found that the seat rank has become W, the fare is 3200 yuan. By comparison, the two travel lists, except for the different shipping spaces and fares, all include flight numbers, departure time and so on. Mr. Zhou registered on the electronic ticket verification official website enquiry, showing the seat class W cabin. Zhou believes that after the adjustment of fares and accommodation, the platform and agents did not take the initiative to remind them. If it is not found by itself, it can be ignored by the initiative. He feels that this case is not just a case. He hopes to let more consumers pay attention when booking tickets. Agent: it is a system problem to compensate for the apology After Mr. Zhou found the problem, he called the flying pig platform and ticket agent. Flying pigs tell their experts that they need 24 hours to verify and verify the results and reply. Agent Shenzhen Xinxinyuan Industrial Development Co., Ltd. replied online, it is because the system automatically issued tickets, did not find the cabin problem. In order to avoid any subsequent trouble, the original cabin of the order has been issued and the flying pigs are reported. A new ticket number is also provided. In response to Mr. Zhous problems, Ms. Yu, a customer service manager of Shenzhen Xinyuan Industrial Development Co., Ltd., responded to the new Beijing News reporter that the system appeared problems, not very stable recently. After receiving the complaint, he is willing to cooperate to refund the difference of 1200 yuan. As to why not 1450 yuan, she explained that there was still a deductible. Mr. Zhou asked to restore the validity of the first original ticket. Ms. Yu said that the first ticket validity could not be restored. The ticket for the Q cabin has been reproduced. The total price of the tax is 5450 yuan, and the excess part of the ticket is undertaken by the agent, and the additional compensation for Mr. Zhou is 500 yuan, and a telephone or written apology is made. She confessed that a similar problem had been met before, and the company had been proofed mainly for the date and travel of the ticket, and did not pay attention to the problem of the cabin. At present, feedback has been made to the technical department for re examination and repair. Response Flying pig: unaffected travel agent penalty 1000 yuan On the afternoon of 20, the flying pig platform responded to the new Beijing News reporter that the verification, the merchant privately dropped the ticket, belongs to the violation, the flying pigs will be punished strictly according to the rules. To reduce the penalty, if the impact of travel, penalty 10 thousand buckle 6 points, if no impact on the trip, again after the normal seats out of the ticket, in addition to the payment of consumers, a fine of 1000 yuan, deducted 2 points. If there is any further offense, the plot is seriously retreated. In order to protect consumers rights and interests, such as consumers choice to continue to travel, consumers are required to compensate consumers by 500 yuan, such as consumers abandonment of travel, merchants full refund and compensation of 500 yuan for consumers; if consumers choose to replace merchants to repurchase this flight ticket, the difference price is borne by merchants. Qiu Baochang, a lawyer of the Chinese Consumer Association lawyer group, believes that the agent has not informed the consumer about the right to know and is suspected of fraud in the case of accommodation and price adjustment. He advises consumers to purchase and purchase domestic and international tickets through the third party purchase platform, and then check and verify the airlines official website. After finding the problem, feedback to the platform and agents immediately. (reporter Pan Jiakun) this article source: Beijing News Editor in charge: Bai Xin _NT4464 On the afternoon of 20, the flying pig platform responded to the new Beijing News reporter that the verification, the merchant privately dropped the ticket, belongs to the violation, the flying pigs will be punished strictly according to the rules. To reduce the penalty, if the impact of travel, penalty 10 thousand buckle 6 points, if no impact on the trip, again after the normal seats out of the ticket, in addition to the payment of consumers, a fine of 1000 yuan, deducted 2 points. If there is any further offense, the plot is seriously retreated. In order to protect consumers rights and interests, such as consumers choice to continue to travel, consumers are required to compensate consumers by 500 yuan, such as consumers abandonment of travel, merchants full refund and compensation of 500 yuan for consumers; if consumers choose to replace merchants to repurchase this flight ticket, the difference price is borne by merchants. Qiu Baochang, a lawyer of the Chinese Consumer Association lawyer group, believes that the agent has not informed the consumer about the right to know and is suspected of fraud in the case of accommodation and price adjustment. He advises consumers to purchase and purchase domestic and international tickets through the third party purchase platform, and then check and verify the airlines official website. After finding the problem, feedback to the platform and agents immediately. (reporter Pan Jiakun)