Tianjin Airlines oversold 16 passengers stranded in Moscow? Response: mechanical failure

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 Tianjin Airlines oversold 16 passengers stranded in Moscow? Response: mechanical failure


Zhang Lei (not his real name) told the Beijing News that his party took part in the tour group organized by Beijing Jiuzhou Popular Tourism Co., Ltd., including the leader of a total of 16 people. On the afternoon of October 8, Moscow local time, 14 members of the delegation exchanged boarding passes at Moscows Sheremetevo International Airport and left the country waiting for boarding. The leader and another member of the delegation did not check in with them at the same time.

According to Zhang Lei, the local time at 3:00 pm on the 8th, 14 delegates waiting in the terminal received a leaders notice, saying that the ticket was cancelled. Subsequently, 14 people such as Zhang Lei re-entered the country under the leadership of a Russian staff member and joined the team leader. As for the cancellation of the tickets, the tour leader and the staff of Tianjin airlines at the airport did not explain.

The Beijing News reporters repeatedly contacted related leaders but failed to get a reply.

On the afternoon of October 11, the person in charge of Beijing Kyushu Popular Tourism Co., Ltd. Wu surnamed told the Beijing News that, according to his understanding, the air tickets for the travel group from Chongqing to Moscow were booked in advance. The ticketing department had feedback that Tianjin Airlines had received notification of possible overbooking of flights during the National Day.

However, Tianjin Airlines denied that a staff member said that due to mechanical failure of the aircraft, the original plan to fly A330-300 aircraft (303 seats) can not carry out the mission, Tianjin Airlines emergency adjustment A330-200 aircraft (260 seats) instead of carrying out flights, resulting in 22 passengers can not take the original flight home. Tianhang notifies the individual passengers and the head of the travel agency of the aircraft type adjustment, arranges free transfer for the affected passengers, and compensates them according to the overbooking service standard. Afterwards, Tianjin Airport staff arranged 16 people from Urumqi and Beijing to transfer to Chongqing, arriving in Chongqing was delayed by nearly 13 hours compared with the original time. Zhang Lei said, after returning to Chongqing, under the coordination of the leaders, they received 1000 yuan compensation. The source of this article is: Wang Hongchun, the editor in charge of Beijing News: Su Hong Jiao _NBJ9980

However, Tianjin Airlines denied that a staff member said that due to mechanical failure of the aircraft, the original plan to fly A330-300 aircraft (303 seats) can not carry out the mission, Tianjin Airlines emergency adjustment A330-200 aircraft (260 seats) instead of carrying out flights, resulting in 22 passengers can not take the original flight home. Tianhang notifies the individual passengers and the head of the travel agency of the aircraft type adjustment, arranges free transfer for the affected passengers, and compensates them according to the overbooking service standard.

Afterwards, Tianjin Airport staff arranged 16 people from Urumqi and Beijing to transfer to Chongqing, arriving in Chongqing was delayed by nearly 13 hours compared with the original time. Zhang Lei said, after returning to Chongqing, under the coordination of the leaders, they received 1000 yuan compensation.