Men spend 13 thousand in Suning to buy Apple Computer maintenance found suspected refurbishing machine.

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 Men spend 13 thousand in Suning to buy Apple Computer maintenance found suspected refurbishing machine.


Consumer Li Xun (a pseudonym) suspected he bought a refurbishing machine in Suning.

On September 14, a staff member surnamed Yao of Suning Brand Department responded to the Peng Mei news that Suning inquired from the authorized supplier (Yingmai) of Apple through the serial number of the machines fuselage.

The Yao staff said that in view of this case, it is impossible to judge whether the machine itself before the purchase flaws, or after sales in the use of the process occurred.

Apples service report after sale is provided by the respondents.

The handprint appeared inside the new machine, and consumers suspected that it would buy a refurbishment machine.

The computer has been used for more than half a year without any malfunction. In August 31st, when the computer started, black screen suddenly appeared, but if the other monitors were displayed, it would be normal. Li Xun sent the computer to apple after sale service point.

On Sept. 3, when Li Xun went to the computer that Apple had repaired after sales, he saw a malfunction diagnosis in the service report that showed: The screen line of the computer has fallen off, two screws are missing inside, and there are fingerprints.

I didnt remove the machine. There was a fingerprint inside, and I still lacked screws. Li Xun suspected that he had bought a refurbished computer in Suning.

Li Xuns service report to Peng Mei News recorded that the malfunction was the black screen when the equipment was turned on. When the machine was dismantled, it was found that there were fingerprints inside, the screen line fell off, and two screen line screws were missing. After the test of the screen line was reconstructed, the malfunction was eliminated.

On September 4, Li Xun filed a complaint with App, the Beijing Consumer Complaint, and called Sunings official customer service to reflect the matter. At that time, customer service replied, lets take relevant evidence to the store communication.

Soon, Li Xun, a staff member of Huilongguan industrial and commercial office, said he would intervene in coordination.

After that, Li had repeatedly communicated with Suning and had not been properly replied. Li Xun said Suning told him in a recent reply that he was in the process.

Li Xun buys invoices for computers

Suning: I would like to help customers to return the goods.

In September 13th, the news rushed to the apple Beijing Wudaokou shopping center to convince the aftermarket shop.

A staff member of the store said that when Mr. Li sent the computer, they found that the black screen was turned on. When they disassembled the computer, they found that there were fingerprints in it, the screen line fell off and two screen line screws were missing. After reorganizing the screen line, troubleshooting, Mr. Li got the machine back. Can you see any traces of renovation? The post-sale service staff said that it was impossible to judge, this kind of thing is not clear, everything is based on diagnostic reports. On September 14, a staff member surnamed Yao of Suning Brand Department responded to the Peng Mei news that Suning inquired from the authorized supplier (Yingmai) of Apple through the serial number of the machines fuselage. In response to consumer queries about the refurbisher, the Yao staff said that in view of the case, it is impossible to determine whether the machine itself before the purchase defect, or after sales in the use of the process occurred. But the Yao staff said that in line with the who is responsible for sales attitude, Suning is willing to help customers return or exchange goods. The source of this article: surging news editor: Cao Yi _NN5778

A staff member of the store said that when Mr. Li sent the computer, they found that the black screen was turned on. When they disassembled the computer, they found that there were fingerprints in it, the screen line fell off and two screen line screws were missing. After reorganizing the screen line, troubleshooting, Mr. Li got the machine back.

Can you see any traces of renovation? The post-sale service staff said that it was impossible to judge, this kind of thing is not clear, everything is based on diagnostic reports.

On September 14, a staff member surnamed Yao of Suning Brand Department responded to the Peng Mei news that Suning inquired from the authorized supplier (Yingmai) of Apple through the serial number of the machines fuselage.

In response to consumer queries about the refurbisher, the Yao staff said that in view of the case, it is impossible to determine whether the machine itself before the purchase defect, or after sales in the use of the process occurred.