Opinions of the Ministry of housing and urban rural development and other departments on promoting property service enterprises to develop home-based community care services
Departments of housing and urban rural development (committees and management committees), development and Reform Commission, civil affairs department (bureau), health and Health Commission, medical insurance bureau, Aging Office of all provinces, autonomous regions and municipalities directly under the central government, housing and Urban Rural Development Bureau of Xinjiang production and Construction Corps, development and Reform Commission, Civil Affairs Bureau, health and Health Commission, medical insurance bureau and Aging Office of Xinjiang production and Construction Corps
In order to implement a series of decisions and arrangements made by the CPC Central Committee and the State Council on accelerating the development of the elderly care service industry, give full play to the advantages of property service enterprises that are resident in the community, close to residents and respond quickly, promote and support property service enterprises to actively explore the property service + elderly care service mode, effectively increase the effective supply of home-based community elderly care services, and better meet the growing needs of the elderly Diversified and multi-level demand for elderly care services, focusing on solving the problems of life care and long-term care for the elderly, empty nest, single living and disabled elderly, and promoting family happiness, neighborhood harmony and community harmony, the following suggestions are put forward to promote the development of home-based community elderly care services by property service enterprises.
1u3001 Make up for the short board of home community service facilities for the aged
uff081uff09 There are public houses and facilities in the district. Clean up and integrate all kinds of idle and inefficient use of public housing and facilities in the residential area, with the consent of the owners joint decision, can be transferred to the property service enterprises for unified transformation for home-based community elderly care services; the government owned idle houses and facilities can be handed over to the property service enterprises for home-based community elderly care services after the housing management department has carried out the procedures according to the regulations. Property service enterprises are encouraged to negotiate with real estate development enterprises to transform the houses owned by development enterprises into old-age service houses. It is allowed to optimize the indexes such as average household area and parking space ratio in residential areas according to the aging design requirements. Relevant construction projects should meet the national fire protection technical standards and fire safety management requirements.
uff083uff09 We will strengthen the distribution and comprehensive utilization of home-based and community-based elderly care service facilities. According to the principles of centralized and decentralized consideration, independent and mixed use, we should improve the distribution of home-based community elderly care service facilities. In a number of adjacent communities where there are more elderly people, centralized construction of elderly service centers can be handed over to property service enterprises to provide full care, day care, door-to-door, catering, sports, fitness and other services for the elderly, so as to improve the use efficiency of pension facilities. According to local conditions, multi-point layout of small-scale elderly care service points, as an effective supplement to home-based community elderly care service center, facilitates the community elderly to receive services nearby.
2u3001 Carry out the property service + pension service home based community care model
uff085uff09 Pension service revenue shall be accounted separately. Property service enterprises should set up a home-based community elderly care service department to provide customized elderly care services, such as meal assistance, bath service, cleaning service, emergency service, travel assistance service, medical care service, etc., and establish and improve the financial accounting system according to the relevant provisions of the state, and implement separate accounting for the business income and expenditure of community elderly care service.
uff086uff09 Support the brand chain operation of pension service. Support property service enterprises to set up independent home-based community elderly care service institutions according to their own conditions and elderly care needs, so as to realize large-scale, brand and chain operation of home-based community elderly care services. If a property service enterprise has obtained the business license of home-based community care service institutions, it is allowed to operate cross regional home-based community care services.
uff087uff09 Set up a professional team of elderly care services. Encourage the property service enterprises that carry out home-based community elderly care services to establish a team of elderly care service professionals, and strengthen pre job training and regular training. Coordinate vocational colleges and training institutions to provide human resources support for property service enterprises to train professional personnel such as nursing, rehabilitation, social work and psychological consultation. According to the regulations, we will implement the policies such as subsidies for training fees and vocational skill appraisal for pension service employees. The eligible pension service employees will be included in the scope of public rental housing or policy rental housing.
Three. Enrich the content of home-based community elderly care service
uff088uff09 Support and participate in the provision of integrated medical and nursing services. Encourage property service enterprises to set up community clinics, nursing stations and other medical institutions, recruit and train professionals, provide basic medical services for the elderly, and support the inclusion of qualified medical institutions in the scope of medical insurance payment. Support community clinics, nursing stations and large-scale medical institutions to establish long-term cooperative relationship and two-way referral green channel. Medical staff are encouraged to practice in community clinics and nursing stations, and enjoy equal treatment in terms of professional title evaluation. To explore the development of home-based elderly home-based medical and health services.
uff089uff09 Support the development of nutrition services and health promotion for the elderly. Property service enterprises are encouraged to set up dining tables for the elderly in residential areas according to local conditions and provide door-to-door service. We should encourage the opening of community classes, carry out education on the ideological and moral, scientific and cultural, health care, mental health, laws and regulations, family finance, leisure life, intergenerational communication and life dignity of the elderly, strengthen the training of nutrition and care knowledge for the elderly and their families, guide the elderly to carry out scientific physical fitness activities, and build a platform for cultural activities of the elderly. Support the establishment of elderly rehabilitation assistive device configuration and rental sites to meet the corresponding rehabilitation needs of the elderly.
uff0810uff09 Develop community volunteer service for the elderly. Encourage property service enterprises to strengthen communication and cooperation with community residents committees and owners committees, jointly improve community mobilization and participation mechanism, carry out community residents volunteer service activities to help the elderly, as well as theme education and intergenerational communication activities on respecting, helping and filial piety the elderly, so as to strengthen the spiritual care services for the elderly and build a platform for the elderly to participate in community life.
uff0811uff09 Promote the linkage development of pension industry. In providing home-based community care services, property service enterprises should strengthen information and business connectivity with professional pension institutions, carry out cooperation in technical exchange, personnel training, resource sharing and customer referral, promote the integrated development of home-based, community-based and institutional elderly care, and actively build an all-round, multi-level and three-dimensional elderly care service system.
uff0812uff09 Build a smart pension information platform. Encourage property service enterprises to connect with the data system of smart city and smart community, build a smart pension information platform, integrate the data information of community elderly living conditions, health status, pension needs, medical treatment and other data into the unified data platform management; open up a number of online service functions, such as housekeeping appointment, purchase of goods and drugs, health management, medical registration, green referral, etc., to improve the living standard The intelligent level of home community pension service.
uff0813uff09 Smart pension service facilities will be provided. Property service enterprises are encouraged to carry out intelligent upgrading and transformation of home-based and community-based elderly care service facilities, and configure intelligent facilities such as health management, personal safety monitoring, home appliances monitoring, building intercom and emergency response. Vigorously promote the Internet of things and remote intelligent security monitoring technology, realize 24-hour safe and automatic watch, improve the ability to respond to emergencies, and reduce the accident risk of the elderly.
uff0814uff09 We will enrich the forms of smart pension services. Property service enterprises are encouraged to participate in the development of intelligent terminals and applications for home-based community care services, and expand functions such as remote reminder and control, automatic alarm and disposal, dynamic monitoring and recording. Call service system and emergency rescue service mechanism should be established focusing on disabled, living alone and empty nest elderly people. We support the creation of the Internet plus pension mode, integrate resources on line and offline, and accurately link the needs and supply of helping meals, bathing, cleaning, helping the industry and helping doctors, providing the elderly with a convenient ordering service for the elderly.
uff0815uff09 Innovate the supply of smart pension products. Encourage property service enterprises to participate in the R & D and promotion of intelligent elderly care service products such as intelligent wearable devices, portable health monitoring equipment, intelligent elderly care monitoring equipment, and home service robots, and promote the application of emerging technologies such as artificial intelligence, virtual reality, 5g and other emerging technologies in home-based community-based elderly care intelligent products. Support property service enterprises to develop e-commerce service platform with elderly products as the characteristics, and provide diversified, personalized and accurate intelligent products for the elderly.
5u3001 Improve supervision and management and incentive support measures
uff0816uff09 Strengthen the supervision of pension services. Property service enterprises should carry out home-based community care services and related facilities in accordance with the relevant standards of fire protection, environmental protection, health, emergency management and other relevant standards and industry management requirements. Property service enterprises should strictly guarantee the information security of the elderly and avoid the leakage of personal information.
uff0817uff09 We should standardize the charging behavior of pension services. The charge of home-based community care service should follow the principles of honesty and credibility, fairness and reasonableness, and the cost should be in line with the service level. The charges of home-based community care services must be clearly marked, and the name of enterprises, service contents, charging standards, complaint methods and other matters should be publicized at a prominent position in the service area, so as to ensure the elderlys right to know, participate, choose and supervise.
uff0818uff09 Broaden financing channels for pension services. Commercial banks are encouraged to issue assets (facilities) mortgage loans and accounts receivable pledge loans to property service enterprises providing home-based community elderly care services, and reasonably determine the loan interest rate level according to the loan benchmark interest rate and risk sharing situation. Support property service enterprises to issue bonds with the guarantee of future income right and land use right. Encourage commercial insurance, fund, trust, social security fund and other funds to invest in home-based community pension service projects, and reduce the debt ratio of property service enterprises.
Ministry of housing and urban rural development of the peoples Republic of China National Development and Reform Commission of the peoples Republic of China Ministry of civil affairs of the peoples Republic of China National Health and Health Commission State Medical Security Bureau National Aging Working Committee Office_ NB12679
Ministry of housing and urban rural development of the peoples Republic of China
National Development and Reform Commission of the peoples Republic of China
Ministry of Civil Affairs of the Peoples Republic of China
National Health Commission of the peoples Republic of China