Shou Xiaoli, information bureau of the State Council Information Office
Good morning, ladies and gentlemen. Welcome to the regular policy briefing of the State Council. Recently, the general office of the State Council issued the implementation plan on effectively solving the difficulties of the elderly in using intelligent technology, which has attracted great attention from the society. In order to help you better understand the relevant situation, today we invite Mr. Zhao Chenxin, Secretary General of the national development and Reform Commission, and Mr. Lu Xiangdong, director of the E-government Office of the general office of the State Council, to brief you on the relevant situation and answer the questions you are interested in. Also attending todays briefing were: Mr. Wang Haidong, director of the Department of aging health of the National Health Commission; Ms. Sui Jing, head of the information and communication administration bureau of the Ministry of industry and information technology; Mr. Cai Tuanjie, spokesman of the Ministry of transport and head of the Department of transport services; and Mr. Li Wei, director of the Department of science and technology of the peoples Bank of China.
Next, lets first invite Mr. Lu Xiangdong to make an introduction.
Good morning, everyone. Its a great pleasure to meet you. Now, I would like to briefly introduce the general situation of the implementation plan just issued by the general office of the State Council.
The CPC Central Committee and the State Council attach great importance to actively coping with the aging of the population. General Secretary Xi Jinping stressed that it is necessary for us to persist in coping with the aging of the population and promoting economic and social development, meeting the needs of a large number of elderly people in various aspects, and properly solving the social problems brought about by the aging of the population, which is related to the overall development of the country and the well-being of the people. Premier Li Keqiang pointed out that in the process of promoting the informatization of government affairs, it is necessary to take into account the needs of the elderly and other groups, take necessary offline supplementary means, and provide targeted manual guidance services, and there must be no discrimination.
With the rapid growth of Chinas aging population, many elderly people cant surf the Internet and use smart phones. They encounter inconvenience in daily travel, medical treatment, consumption and other scenes, and can not fully enjoy the convenience brought by intelligent services. The digital divide problem faced by the elderly is increasingly prominent. In the face of the difficulties encountered by intelligent technology, it seems that they are trivial matters in daily life, but in fact, they are related to the vital interests of hundreds of millions of elderly people. It is a major event that the party and the government attach great importance to and the whole society is generally concerned about. Therefore, the leading comrades of the Central Committee have made important instructions and instructions on many occasions, demanding that the research be carried out promptly and the solution be solved as soon as possible.
Since September this year, in accordance with the relevant deployment, the general office of the State Council, the national development and Reform Commission, the health and Health Commission, together with relevant departments of the State Council and local governments, have adhered to the people-centered development idea, comprehensively sorted out the high-frequency issues and service scenarios involving the elderly from the perspective of the majority of the elderly, and in-depth analyzed the outstanding problems encountered by the elderly in the face of intelligent technology Problems, the study put forward effective measures, the drafting of the implementation plan..
In the process of drafting, the general office of the State Council has also organized and held special meetings for research and coordination, and extensively listened to the opinions of various parties. Recently, the implementation plan was officially issued and implemented in the name of the general office of the State Council. The implementation plan issued this time has three distinct features:
Second, we should effectively solve the service guarantee for the elderly under the emergency state, and at the same time, we should also comprehensively consider the high-frequency matters and service scenarios of the elderly in their daily life. The implementation plan proposes novel coronavirus pneumonia prevention and control under the prevention of health control, how to actively help elderly people to make arrangements for emergencies, while focusing on the elderlys daily travel, medical treatment, consumption, entertainment, business and other daily life of high frequency issues, put forward seven aspects of 20 specific countermeasures.
Third, we should pay close attention to solving the outstanding problems at present, and at the same time, we should speed up the establishment of a long-term mechanism. The plan puts forward three-year work objectives by the end of this year, the end of next year, and the end of 2022. By the end of this year, we will take measures to solve the outstanding problems of intelligent technology faced by the elderly. At the same time, we will continue to improve intelligent technical services, further improve traditional service measures, and gradually establish a long-term mechanism for the elderly to face the digital divide.
In the next step, we will closely follow up the implementation progress of the implementation plan with the national development and Reform Commission, the health and Health Commission and the relevant departments of the State Council, strengthen guidance and coordination, and ensure that the proposed measures can be implemented in place, be practical and detailed, so that the majority of elderly people will have more sense of gain, happiness and security in the development of information technology. thank you.
Good morning, ladies and gentlemen. Then, director Lu Xiangdong introduced some important characteristics of the background of the document. I also made some supplementary introductions to the main contents, key tasks and relevant measures of the implementation plan based on the experience of the development and Reform Commission in this work.
I think all of you here must have realized that the wide application of intelligent products and services has in fact profoundly changed our way of production and life, and also profoundly affected our daily life. However, from another perspective, I think this profound change also puts forward higher requirements for some people to accept and learn to use new intelligent technologies, and may also bring various inconveniences to the relevant people, especially the elderly. In these circumstances, the CPC Central Committee and the State Council attached great importance to it. General Secretary Xi Jinping made several important instructions, and Premier Li Keqiang also made specific arrangements.
I think the leaders concern and attention have fully embodied the Central Committee of the Communist Party of China and embody the general secretary Xi Jinpings development thought centered on the people. The implementation plan for solving the practical difficulties of the elderly is effectively addressed by the general public office of the State Council in conjunction with the relevant departments. The concrete measures to implement the general secretary Xi Jinping and Premier Li Keqiangs important instructions are required. The core of the implementation plan, I think, is that in the field of peoples livelihood, a simple conclusion is that while using intelligent technology, the traditional way should be retained.
Just now, director Lu has introduced the four main principles in the implementation plan. I think it can be said that the four principles are combined. They are the combination of traditional service and intelligent innovation, the combination of universal application and classified promotion, the combination of online service and offline channels, the combination of solving outstanding problems and forming a long-term mechanism. The implementation plan defines the important scenes of traditional services to be retained, mainly including the high-frequency matters involved in the daily life of the elderly and some related groups, such as epidemic prevention and control, transportation, medical treatment, consumption payment, Park Fitness, service certification, etc., and we also leave a gap. In addition, other fields where intelligent technology may be applied in the future should also Fully consider the living habits of the elderly.
The implementation plan puts forward various forms of how to retain traditional services. The first is to retain the traditional paper-based vouchers. For example, the elderly who cant scan the code or are not convenient to scan the code can be provided with paper certificates by communities and hospitals. In addition, the stations and sports venues are required to keep the traditional paper vouchers such as tickets and tickets. At the same time, it is necessary to speed up the access to backstage information, and expand the use of ID cards, social security cards, old-age cards, and medical insurance electronic certificates Range. The second type is the service channel specially designed for the elderly, mainly including the establishment of channels without health code, and the optimization of various life services for the elderly green channel. The third category is to retain manual services, so that window services, telephone lines, and guide personnel can better help the elderly; some places should retain the traditional way of doing things, such as consumer places to support the payment of cash and bank cards; social security, civil affairs, telecommunications, payment and other convenient services should retain offline processing channels. While retaining the traditional way, the implementation plan also requires the development of hardware products and software applications suitable for the elderly.
I think it needs the whole society to take joint action to better integrate the elderly and other relevant groups into the intelligent society. The implementation plan clearly defines the responsibilities of functional departments closely related to high-frequency matters and service scenarios. It also requires local governments to formulate timetables and road maps, make detailed arrangements for key tasks, and carry the responsibility on their shoulders to ensure that every work is manned We should take care of it. At present, everyone has seen that this implementation plan has been made public to the public. In the next step, relevant departments will take this as a starting point to promote the competent departments and regulatory departments of the service industry to study and formulate specific implementation rules, guide all localities to establish corresponding coordination and promotion mechanism, and form a working pattern of unified promotion, division of responsibilities and linkage between upper and lower levels. All localities and departments will take immediate action to ensure that every elderly can live a safe, comfortable and convenient life and enjoy a happy old age.
I would like to introduce these information and would like to answer your questions with all of you in a moment. Thank you.
Thank you, Secretary General Zhao Chenxin. Now lets start to ask questions. Please inform your news agency before asking questions.
My question is, with the rapid growth of Chinas aging population, with the advent of the information and intelligent era, how can the whole society help the elderly cross the digital divide and share the fruits of digital information development?
Thank you very much for the reporters question. This is a very important problem that the implementation plan is to solve. The Fifth Plenary Session of the 19th CPC Central Committee proposed in the document that we should implement the national strategy of actively coping with the aging population, which provides basic compliance for the overall work in the next step.
At present, we see that digitization, informatization and intellectualization are the development direction. At the same time, we should pay attention to and take care of the needs of various social groups. The whole society should help these groups, especially the elderly, to cross the digital divide. To solve this problem is not complicated. To sum up, I think it is to walk on two legs. Only when two legs walk and two legs are used together, can we walk steadily and reach a long distance.
The four principles specified in the implementation plan document, which I have just emphasized, or called the combination of the four, are also the principle of walking on two legs. That is, we should not only welcome the effective promotion and application of intelligent technology, but also provide relevant conveniences for life and production with intelligent technology, but at the same time, we must reasonably retain the traditional service methods familiar to the elderly and relevant groups, so that To meet the daily life of people of different ages, educational backgrounds and living habits, especially the elderly. I think that even if it is the needs of the minority, we should also fully respect, reflecting the tolerance of our society. I think this is where our institutional advantages lie.
How to walk on two legs is to hold the bottom and be compatible. I think it is a hard requirement to keep the traditional service methods familiar to the elderly while encouraging the promotion of new technologies and new ways. At the same time of social development and progress, there should be a stage of parallel innovation of traditional service mode and intelligent service, so that all people, including the elderly, can fully enjoy the service, and can calmly and carefree adapt to new technologies, new models and new formats. Compatible, specifically refers to the service providers, service providers related institutions, to optimize the hardware and software design, so that the traditional way and innovative way of dual track operation, fully taking into account the needs of all types of people, especially the elderly.
Taking the people as the center is the development thought that our party always adheres to. Serving the people is also the essential requirement of scientific and technological progress. The fundamental purpose of development is to ensure that all the people have more sense of gain in the development of co construction and sharing. We all have parents and elderly people in our families. I would like to guide the whole society to make joint efforts through this implementation plan to help the elderly share the fruits of development and provide them with more comprehensive, more intimate and more direct convenience services. Ill answer that. thank you.
Hong Kong Business Daily:
With the rapid development of information technology, many medical and health institutions use intelligent technology to provide patients with registration, payment, printing inspection results and other services. It should be said that this greatly facilitates the majority of patients to see a doctor, improves the convenience, and also improves the service efficiency and quality. But at the same time, it also brings a lot of troubles and difficulties to some elderly patients who dont use or cant use intelligent technology. The national health and Health Commission attaches great importance to the elderly medical treatment, especially the difficulties and problems encountered in the face of intelligent technology.
One is to adhere to the two legs walking principle of traditional service mode and innovative service mode. While using intelligent technology, medical and health institutions are required to retain the traditional service mode.
Second, we must keep the channel open and unblock it.
The third is to keep the manual service window. For on-site registration, payment, printing inspection results and other services, we must keep the manual service window, which is a familiar service mode for the elderly. At the same time, there are also medical guides, volunteers, social workers and other on-site services for the elderly.
Fourth, further simplify the online appointment registration, online consultation and other intelligent technology, to meet the needs of the elderly. At the same time, through the Internet service and the hospital intelligent terminal connection, we should strengthen this connection, more suitable for the elderly services, but also provide voice counseling, guidance services, etc., to do our best to facilitate the elderly to see a doctor.
In the next step, we should carry out two tasks: one is to carry out the activity of building elderly friendly medical institutions throughout the country. In medical institutions, we should promote friendly management, friendly service, friendly culture and friendly environment, so as to facilitate the elderly to see a doctor. This is a duty bound task of our health system. Second, give full play to the functions of the national office for the aged. The national office for the aged is set up in the national health and Health Commission. In the next step, we should carry out intelligent action to help the elderly. By taking a series of measures, establishing mechanisms, strengthening training and publicity, the elderly can use and use the intelligent technology well. Under the background of the rapid development of intelligent society and intelligent technology, the legitimate rights and interests of the elderly can be fully protected.
It should be said that we must not allow an elderly person to be unable to hang up the number, see the illness, and do nothing because of the application of intelligent technology. We should fully protect their legitimate rights and interests, and effectively enhance the elderlys sense of happiness, gain and security. thank you.
Under the background of the rapid advancement of digital process and the continuous acceleration of aging in China, what work has been done in narrowing the digital divide and helping the elderly to integrate into the information society in recent years, and what specific measures will be introduced in the future? thank you.
Thank you for your question. It should be said that the digital divide brought about by the information society in recent years has indeed brought some inconvenience and trouble to many elderly people and elderly groups. As the competent department of industry and information technology, our ministry, while promoting the rapid development of this industry, also attaches great importance to the protection of the rights and interests of the elderly and other related groups. We have made some positive efforts, including:
One is to actively promote the construction of information and communication infrastructure. As we all know, China has now built the worlds largest 4G network, and more than 98% of our administrative villages have access to optical fiber and 4G. This condition provides great convenience for all the masses, including the elderly, to access the network anytime and anywhere.
Second, actively promote the construction of information accessibility. At present, 32000 government websites have been transformed into information accessibility, and a number of information accessibility standards have been issued. In September this year, together with the China Disabled Persons Federation, we jointly issued the guidance on promoting information accessibility, focusing on eliminating the barriers of information consumption fees, terminal equipment, services and applications of the elderly and the disabled.
Third, we have worked out the promotion catalogue of smart and healthy elderly care products and services in conjunction with relevant departments, including more than 100 pension products and more than 100 services, effectively improving the supply level. In addition, during the outbreak of the epidemic, the communication itinerary card service organized and launched by our ministry is believed to have been used by many journalists here. The communication travel card has a feature that can provide travel proof for everyone in the form of SMS, which can help many elderly people who do not use smart phones to query their own itinerary by SMS.
In the next step, our department will further strengthen the work in the application of intelligent products and services, and pay close attention to the implementation of various measures in the implementation plan. First, it will provide better basic telecommunications services for the elderly. We will continue to promote the in-depth coverage of the mobile network in administrative villages, retain and improve the traditional offline face-to-face service mode for the elderly, and guide basic telecom enterprises to provide greater tariff concessions for the elderly. Second, we should carry out the special action to adapt to the aging of Internet applications. As mentioned above, we have just launched the guidance on promoting information accessibility. Recently, we plan to carry out a one-year special action, which will focus on the specific needs of the elderly and the disabled, focus on the aging adaptation of websites and mobile apps closely related to the basic life of the elderly and the disabled, and encourage enterprises to provide them on smart devices Senior mode and senior mode make it more convenient and fast for the elderly to obtain information and services. Third, we will continue to expand the supply of intelligent terminal products for the elderly. We will actively support the development of health aids for the elderly and expand the supply of intelligent terminal products for the elderly from the aspects of technological innovation, product service supply, application pilot demonstration and other industrial links. In addition, we focus on strengthening the promotion of communication itinerary card for the elderly, and cooperate with relevant departments to ensure the security of personal information of the elderly, crack down on illegal acts such as telecommunication network fraud, and effectively protect the legitimate rights and interests of the elderly group. thank you.
For the improvement of health code management proposed in the implementation plan, we have noticed that some provinces and regions, such as Beijing, Jiangsu, Hainan, etc., have begun to implement the health code associated ID card, and add green channel service for elderly patients without health code in hospitals. What is the progress of this work at the national level? Is there a timetable? thank you.
We all pay more attention to the health code. The National Health Commission attaches great importance to the construction and management of health codes. It should be said that health codes play an important role in the prevention and control of the epidemic. We also take this opportunity to report on the following work:
First, data sharing, relying on the relevant information platform to realize the exchange and sharing of epidemic prevention and control information.
Second, one code access, national health code one code access, mutual recognition.
Fourth, improve the function of agency.
In the next step, we should further improve the health code work and implement the spirit of the document just issued by the State Council. We have previously repeatedly stressed that health codes should not be used as the only evidence for travel. We should adopt a combination of online and offline means to facilitate peoples travel.
One is integration. The relevant information is automatically integrated into the health code. Many friends reflect that there are still some inconveniences, such as letting yourself fill in the information. We think that through technical means, we can coordinate relevant departments, make computers more expensive, and let the elderly save more.
Third, other methods should be retained to replace inspection. For example, elderly people who dont use smart phones can use valid ID cards or paper proof to replace the inspection.
The fifth is to integrate the health code with various bus cards, citizen cards and elderly cards through technical means, so as to make other alternative modes also serve as a voucher for travel.
In a word, try to make the elderly travel to the maximum extent through technical means, strengthening coordination among departments and adopting policy measures. thank you.
Xinhua news agency, China economic information agency
In recent years, according to the decision and deployment of the Central Committee and the State Council, the general office of the State Council and the various departments in various regions have vigorously promoted the construction of the national integration of government service platform. Internet plus government service has achieved positive results. According to our preliminary statistics, there are nearly 400 million real name registered users of the national integrated government affairs service platform, and the government service platform at all levels has become an important channel for enterprises and the masses to handle affairs. At the same time, various departments in various regions vigorously promote the integration of online and offline services, and pay attention to the problem that the elderly cant access the Internet and cant handle affairs with smart phones. This time, the implementation plan further facilitates the elderly to handle affairs online, and puts forward two specific measures.
First, we should constantly optimize the application of Internet plus government services, so that the elderly can do little errands. According to the implementation plan, we should rely on the national integrated government service platform, promote the sharing of government data, let more data run the road, less people run errands, constantly optimize the government service process, and facilitate the elderly to handle affairs online. For example, the retired old people used to go to the social security agency every year to handle the qualification certification of social security treatment, so as to continue to receive pension. According to this scheme, it is required to optimize the service process, realize the data comparison between the human resources and social security departments and the public security, civil affairs, medical insurance, transportation, justice and other departments, and gradually realize the system to automatically complete the qualification certification of social security treatment for the elderly, so that the elderly can less run errands, and facilitate the elderly to apply for certificates and receive pension. At the same time, the implementation plan also proposes that the government service platforms at all levels should have the functions of authorized agent, relatives and friends, and others can help the elderly to do things online.
Second, it is required to retain the traditional service mode familiar to the elderly and set up necessary offline service channels. According to the implementation plan, high-frequency services such as medical treatment, social security, civil affairs, finance, telecommunication, postal service and living expenses should be reserved and extended to the grassroots level to provide more convenient service for the elderly. For example, the implementation plan requires that the business premises of Bancassurance institutions, entry-exit business processing hall, tax service hall, medical insurance and social security agencies should continue to retain the traditional manual window services and set up special seats for the elderly to facilitate the face-to-face consultation and handling of the elderly. At the same time, the implementation plan also proposes that government service hall at all levels should be reasonably arranged, guidance personnel should be provided on site, priority should be given to elderly people, and one-stop service should be promoted to continuously improve the experience of the elderly. thank you.
Cover news reporter:
We have noticed that recently, there have been a number of old people abandoned by high technology such as the elderly unable to show their health code and refused to enter the station, 94 year old people being carried into the bank for face recognition, and the elderly who cant pay by mobile phone and cant give medical insurance. Can you tell me how to solve this phenomenon and ensure the convenience of life for the elderly? thank you.
Thank you for your question. Ill answer it. The cases you mentioned are the hot spots of recent media attention, and we have also paid attention to them. Indeed, these problems must be solved. I think these are the problems that the state office, together with the relevant departments, will study and formulate the implementation plan and continuously deepen the reform of release, control and service.
You may have read the implementation plan. It should be said that it is highly targeted and operational. Of course, it needs to be further refined and improved. Just now when I introduced and answered the first question, we will promote all relevant departments and local and service institutions to refine specific measures according to the actual situation. I think that the introduction of this implementation plan is only one step. More importantly, we should pay attention to the implementation of the implementation plan in the follow-up.
We have also considered in the production of the implementation plan to really solve the problem, make the elderly really convenient, and let everyone enjoy the benefits of this development, so that it must be implemented. We have also studied several specific methods
First, establish a mechanism. After the promulgation of the implementation plan, an inter ministerial joint meeting mechanism jointly led by the national development and Reform Commission and the National Health Commission and attended by relevant departments of the State Council will be established to clarify the division of responsibilities and strengthen the overall promotion. In accordance with the requirements of the implementation plan, we are working with relevant departments to study the supporting implementation plans in various fields, and strive to introduce a number of effective measures to solve the most urgent problems of the elderly using intelligent technology before the end of the year.
Second, strengthen supervision. We will urge all regions and departments to strengthen the overall planning of work, establish work accounts, and make clear the timetable and road map, so as to ensure that all the work can be done in a practical and meticulous way, and that the elderly can be provided with more comprehensive, intimate and direct convenience services. At the same time, in order to ensure the real implementation, we will regularly organize the third-party evaluation to evaluate the aging degree of public services in various regions, and the relevant results will be included in the comprehensive performance evaluation of active response to population aging.
Third, further create the environment. We will, together with relevant parties, focus on promoting the integration of the elderly into a smart society as the focus of national education on the aging population, strengthen positive publicity and public opinion supervision, promote the social fashion of respecting and caring for the elderly, timely publicize and report useful practices and typical cases, and organize experience exchange activities, so that the whole society can learn from it. We also welcome friends of journalists and other media present here to continue to pay attention to and actively participate in relevant activities organized by us. Ill answer that. thank you.
I would like to know about the future work considerations and specific measures to facilitate the daily consumption of the elderly and improve the availability and satisfaction of financial services for the elderly? thank you.
Li Wei, director of science and Technology Department of the peoples Bank of China
The peoples Bank of China attaches great importance to solving the problem of elderly peoples difficulties in using intelligent technology. We are ready to take measures from three aspects - cash management, payment services and Inclusive Finance, so as to effectively improve the availability and satisfaction of daily financial services for the elderly.
In terms of payment services, in view of the problems that some elderly people will not use mobile payment and inconvenient daily consumption, we will guide market institutions to start from interface and operation, and effectively improve the convenience and convenience of payment products, and strengthen knowledge publicity, education and popularization of mobile payment for the elderly. The peoples Bank of China will carry out the investigation and disposal work to urge the market institutions that use unfair competition means to cause businesses to reject bank cards and other discriminatory payment behaviors and inconvenience the consumption of the elderly.
In the aspect of Inclusive Finance, the peoples Bank of China will guide financial institutions to focus on the daily high-frequency financial scene of the elderly, and create an integrated online and offline suitable for the elderly financial services to meet the needs of the elderly. On the Internet, we will dig deep into the technical advantages of artificial intelligence and big data, and create some intelligent financial apps such as big font version, voice version, national language version and concise version according to different people, so as to provide customized, warm and intimate financial services for the majority of the elderly. Offline, it is also necessary to continuously optimize the physical banking outlets and rural inclusive financial service stations to effectively improve the elderlys sense of access and happiness in face-to-face financial services.
Here, I would also like to respond to a reporters question just now. For the elderly who are not able to move, we will also organize relevant financial institutions to improve their services, extend our service tentacles by using some mobile devices, and take the initiative to conduct door-to-door or remote financial services.
In the next step, the peoples Bank of China will conscientiously implement the relevant requirements of the Party Central Committee and the State Council, guide financial institutions to make good use of intelligent technology, improve the depth, breadth and temperature of services, so as to better benefit the majority of the people, including the elderly, and ensure that none of them will fall behind on the road of digital Inclusive Finance. thank you.
Reporter of China Communications News:
Cai Tuanjie, spokesman of the Ministry of transport and head of transport service department:
The implementation plan issued by the State Councils office of the peoples Republic of China takes the travel of the elderly as an important issue, which is also a response to the question you just said. Indeed, in recent years, new formats and modes of transportation have emerged in endlessly, bringing convenience to the people and improving efficiency. However, the problems of digital divide and intelligent barrier also bring many obstacles to the daily life of the elderly, including travel. Therefore, to solve the travel problem from the transportation department, we must implement it according to the relevant requirements.
One is to optimize the inspection measures of health code to ensure that the elderly can travel without health code. Health code has made a significant contribution to the prevention and control of the epidemic, but in some areas, there are some obstacles for the elderly to travel. Therefore, we work with the health commission and other departments to guide the implementation of health code zoning and grading inspection and control measures. For novel coronavirus pneumonia low risk areas, except for airports, wharfs, long-distance bus stations, etc., other places generally do not need to check health codes. For example, the current bus, subway, generally do not need to check the health code. Of course, once the epidemic situation has been upgraded, if there is a need to check the health code after upgrading, the manual service should be retained, and the local government should be guided to optimize the services such as relatives and friends agency and staff inspection. At the same time, we should promote the establishment of channels without health codes for the elderly who do not use smart phones in passenger terminals with external modes. The elderly can still ensure their travel without health codes.
The second is to maintain the call and call service to ensure that the elderly will not be able to access the Internet or can take a taxi without a mobile phone. We require all localities to maintain patrol taxi calling service, give full play to the role of call service such as 95128, and provide telephone booking or immediate taxi call service for the elderly. At the same time, for the elderly who have fixed car demand and the elderly who are not able to move, we will organize love teams and Lei Feng motorcades in various places to provide one-to-one pairing security services.
We promote the establishment of taxi stops, temporary waiting points and temporary call points in places where elderly people travel together, such as hospitals. In some places, manual buttons are set up, and one button can call the car directly, providing convenience for the elderly. At the same time, we guide and encourage the online car Hailing platform, optimize the car Hailing software, enhance the one button car calling function that is convenient for the elderly to use, reduce the difficulty of operation, so that the elderly can use, can use, dare to use and want to use.
The third is to strengthen the traditional service mode to ensure the elderly to take public transport without worry. At present, the policy of free or preferential bus ride for the elderly is generally implemented in various regions. We encourage the elderly to take urban public transport directly with ID card, elderly card, social security card and other certificates in areas where conditions permit. At the same time, it is required to retain manual service windows for passenger stations such as highways, water transportation and rail transit, service areas of expressways, toll stations and other places, encourage the establishment of preferential ticket purchasing, special waiting area or green channel for the elderly, and reserve the use of cash, paper bills, vouchers and certificates while promoting mobile payment, e-ticket, and code scanning.
Caring and caring for the elderly is an important livelihood and livelihood project. According to the requirements of the implementation plan of the State Council, we will take this matter as an important political task, strengthen the coordination with relevant departments, urge and guide the local authorities to implement this practical, detailed and practical way to benefit hundreds of millions of elderly people, so as to enhance the sense of gain and happiness of elderly travel Sense of security. thank you.
We are now studying the aging transformation of the Internet. First of all, it is very difficult for the elderly to use small fonts and mobile devices when they are not compatible with text and mobile devices. We are ready to work together to solve the problem from three aspects: administrative guidance, technical promotion and credit evaluation.
Second, as I mentioned just now, our department is ready to promote the resolution of the above-mentioned problems through special actions. During the special operation period, our department will carry out technical testing and evaluation, and publish the evaluation results of each website and app transformation to the public from time to time. For those who meet the transformation requirements, we will grant them information barrier free signs (the information accessibility group includes the elderly group), and we will urge those who do not meet the requirements to carry out rectification.
Finally, through government support, enterprise linkage, charity subsidies and other channels and forms, we can create a good atmosphere for the whole society to build information barrier free, so that the elderly can better share the achievements of information development. thank you.
Thank you to all the publishers and all the journalists present. Thats all for todays State Council policy briefing. Goodbye.
The 94 year old man was picked up and bent over the counter to handle business. ABC apologized
Agricultural Bank of China Guangshui City Branch apologizes (source: NetEase Finance and Economics)
In the video, the old man is picked up by his family and lies on the cabinet machine with his knees bent and his hands on the cabinet machine to barely complete face recognition. After the incident, the Agricultural Bank of China Guangshui City Branch apologized publicly, and said: this exposed the banks service publicity is not in place, service awareness is not strong.
Yesterday (November 22), Nandu reporter learned from the official customer service of Agricultural Bank of China that the head of household himself was seriously ill and inconvenient to move. However, if he is conscious, the business outlets of Agricultural Bank of China can provide door-to-door service, and the head of household can also entrust his / her spouse, parents or adult children to handle the matter.
Related video shows that an elderly man in the Agricultural Bank of China (hereinafter referred to as ABC) a branch of social security card related business, during the period, because of the need for face recognition, the family had to hold up the elderly who was not able to move, so that his knees bent, his hands on the cabinet machine, barely completed face recognition. In the process, the two family members of the old man were holding on to each other, and the network staff stood aside to guide the operation steps.
The video caused many netizens hot discussion, some netizens commented: can the banks service be humanized? For the elderly and other special groups, the bank does not have mobile devices for face recognition?
On November 21, the branch of Agricultural Bank of China, Guangshui City, Hubei Province, explained the situation publicly and apologized. According to the note, the relevant video content occurred at about 14:00 on the 20th. Accompanied by his son and daughter-in-law, the old man went to the outlets about 300 meters away from home to transact the business of activating the financial function of social security card, which was guided by the staff of the bank. The old man completed the video authentication with the help of his son and daughter-in-law.
Guangshui branch of the Agricultural Bank of China said that after the incident, the staff of the bank had rushed to the old peoples home in time to apologize. The occurrence of this incident has exposed the problems of inadequate service publicity and weak service awareness of our bank. We sincerely apologize for this.
Can ABC provide convenience for the elderly and other disabled people? On November 22, Nandu reporter learned from the official customer service of Agricultural Bank of China that if the head of household is old, seriously ill, inconvenient to move, and has no self-care ability, but is conscious, the business outlets of Agricultural Bank of China can take the way of door-to-door service for real name verification and other business processing. The head of household can also entrust spouse, parents or adult children to carry ID card, power of attorney and other materials to the business outlets to handle relevant business.
On November 30, 20:00-22:00, Changsheng time u00b7 2020 property market closing meeting, Yao Changsheng, deputy editor in chief of Netease media and senior real estate personage, gave a live interpretation of the course. The price of the course was 1999 yuan / person, and the top 200 applicants were entitled to a special price of 799 yuan / person. If you have any questions, please add the Houchang village fairy wechat (money163888) for consultation.