2u3001 The group finance department and some branches of the head office of Minsheng Bank illegally charged small and micro enterprises with two prohibitions and two restrictions, such as loan commitment fee, bank acceptance bill exposure management fee, and corporate account overdraft business commitment fee. According to the investigation, from September 2016 to November 2019, Minsheng Bank illegally charged RMB 43.6953 million for two prohibitions and two restrictions from small and micro enterprises. Among them, Beijing Branch, Shanghai branch and Harbin branch of Minsheng Bank illegally collected loan commitment fees, involving 3 households and 4 transactions, with a total amount of 13.7248 million yuan; the group finance department of the head office of Minsheng Bank, Fuzhou branch, Suzhou Branch, Shenzhen Branch, Shijiazhuang branch, Guangzhou Branch, Chengdu branch, Xiamen Branch, Dalian Branch, Taiyuan branch, Beijing Branch and Quanzhou branch were involved Seventeen branches, including state branch, Chongqing Branch, Jinan Branch, Changsha branch, Wuhan Branch, Zhengzhou branch and Qingdao Branch, illegally collected bank acceptance bill exposure management fee, involving 180 households and 1975 transactions, with a total amount of 29.0535 million yuan; the group finance department of the head office of Minsheng Bank and 5 branches of Minsheng Bank, including Shanghai Branch, Hangzhou branch, Nanchang Branch, Quanzhou branch and Zhengzhou branch Illegal collection of corporate account overdraft business commitment fee, involving 8 households, 10 transactions, the total amount of 917000 yuan.
3u3001 Under the premise of existing mortgage, Minsheng Bank sells personal accident insurance with higher insurance rate to customers and withdraws high agency fees. According to the investigation, from September 2016 to November 2019, Minsheng Bank had 101900 individual business loans for small and micro enterprises (the guarantee method was mortgage), and 67% of the borrowers accidental injury insurance premium amount / loan amount was no less than 0.40%. The bank and the vast majority of insurance companies through the total to total cooperation agreement, agreed that the agency service rate of 50% - 80% of the premium. For example, during the period from September 2016 to November 2019, 2684 individual businesses and small and micro business owners of Hangzhou branch of Minsheng Bank purchased the accidental injury insurance of borrowers of Everbright Life Insurance Company. The customers paid a premium of 18.4724 million yuan to Everbright Life Insurance Company, and Everbright Life Insurance Company paid an agency fee of 14.7779 million yuan to Hangzhou branch of China Minsheng Bank The agency fee accounts for 80.02% of the premium. Spot check on some insurance policies shows that the relevant premium rate is 0.39% - 0.5%, several times higher than that of general personal accident insurance.
4u3001 Ping An P & W, a subsidiary of Ping An insurance (Group), cooperates with industrial bank to issue inclusive loans to small and micro enterprises, compulsorily bundle and sell insurance, collects high service fees, and pushes up the comprehensive financing cost. After investigation, Ping An Pratt & Whitney Financing Guarantee Co., Ltd., a subsidiary of Ping An insurance (Group) Co., Ltd., compulsorily bundled and sold loan guarantee insurance of Ping An Property Insurance Co., Ltd. in cooperation with Industrial Bank of China, but did not provide other credit enhancement methods or products of other insurance companies for customers to choose from, which infringed upon consumers independent choice right and The right to fair trade. Industrial Bank relies on the third-party cooperation channel to obtain customers and ignores the evaluation of the fees charged by the partners and the comprehensive financing cost. Industrial Bank provides all loan funds with an annual interest rate of 6.32% - 7.6%; Ping An Property Insurance Co., Ltd. of China undertakes the performance guarantee liability of 99% of the loan amount, with a nominal monthly premium rate of 0.12%; Ping An Pratt & Whitney Financing Guarantee Co., Ltd. is responsible for receiving customers and collecting non-performing loans, and undertaking joint guarantee for 1% of the loan amount, with a nominal monthly guarantee rate of 0.33% and a nominal monthly service rate of 0.33% The service rate is 0.09% - 0.65%. For example, in May 2019, a clients loan principal is 3.82 million yuan, the term is 3 years, and the loan interest rate is 7.6%. Industrial Bank is expected to charge loan interest of 464000 yuan, China Ping An Property Insurance Co., Ltd. is expected to charge insurance premium of 163400 yuan, and Ping an Pratt & Whitney Financing Guarantee Co., Ltd. is expected to charge 4538 yuan of guarantee fee and 811400 yuan of service fee The total financing cost was 22.16%. Among them, Ping An Pratt & Whitney Financing Guarantee Co., Ltd. charges 56.53% of the comprehensive financing cost.
In terms of supervision and inspection, the relevant bancassurance institutions and loan aid institutions did not fully understand and implement the national major decision-making and deployment on deepening financial services for small and micro enterprises and reducing the comprehensive financing cost of small and micro enterprises. They made flexible and evasive measures in policy implementation, failed to fully fulfill their social responsibilities, and failed to truly implement the principle of preferential service for small and micro enterprises and the principle of fee reduction and interest concession, The related problems are representative and typical. All banking and insurance institutions and loan aid institutions should draw lessons from one example and draw inferences from other examples, conscientiously implement the decision-making and deployment of the Party Central Committee and the State Council, vigorously protect and stimulate the vitality of market entities, strengthen financial support for stable enterprises, and actively relieve difficulties for enterprises, so as to significantly improve the loan availability of small and medium-sized enterprises and significantly reduce the comprehensive financing costs We should strictly implement the relevant provisions of the notice on further standardizing credit financing charges and reducing the comprehensive cost of enterprise financing (ybjf  No. 18) issued by six departments including the China Banking and Insurance Regulatory Commission, earnestly safeguard the right to know, the right to choose independently and the right to fair trading of loan enterprises, and shall not use the market advantage to attach unreasonable conditions, force bundling sales, transfer costs and illegal collection We should strengthen corporate governance, implement the main responsibility for the management of branches or subsidiaries, strengthen the management of cooperation with third-party institutions, comprehensively evaluate the comprehensive financing costs of loan assistance and credit enhancement, improve the comprehensive business performance evaluation methods, strictly internal control and audit supervision, and prevent collusion and joint damage to small and micro enterprises Business interests. For those who ignore the ban and violate the rules against the wind, the financial regulatory authorities will find out and deal with them together, and will never tolerate them.
At present, the CBRC is working with relevant parties to deal with the problems found in the supervision and inspection in accordance with the law and regulations. The supervision and inspection office of the general office of the State Council will closely track the progress of relevant work and urge the rectification of problems to be in place.
Inspection office of the general office of the State Council
General Office of China Banking and Insurance Regulatory Commission
November 21, 2020
Some banks delayed or refused to open accounts for small and micro enterprises, and the central bank issued risk tips
On November 15, 21st century economic reporter learned that the general office of the peoples Bank of China recently issued a risk warning to the Shanghai headquarters, branches, business management departments and central branches of provincial capitals of the peoples Bank of China on actively and steadily solving the problem of enterprise message messages and effectively improving the service quality of enterprise bank accounts, and the requirements were forwarded to the banking institutions under their jurisdiction.
Small and micro businesses gov.cn, the Internet plus supervision platform has been released in recent days, and some of the people in the mass media have been leaving messages to reflect that some commercial banks have delayed and refused to open accounts on the basis of risk prevention and control while handling business accounts. Some central bank branches and Commercial Banks did not attach importance to optimizing the account services of small and micro enterprises, and did not effectively implement account management. The issue of two unreduced and two strengthened requirements.
It is suggested that the next step is to adhere to the payment for the people, strictly implement the management requirements of two unreduced and two strengthened; comprehensively implement policies to effectively optimize the bank account service of small and micro enterprises; pay attention to actual results and effectively solve the problem of netizens message.
Some banks often refuse to open accounts in a one size fits all manner
At the end of 2017, in order to implement the work requirements of release, management and service, optimize the business environment, and further facilitate the opening of RMB bank settlement accounts by newly established enterprises, the central bank issued the guidance on optimizing enterprise account opening services.
In January 2019, fan Yifei, vice president of the peoples Bank of China, held a teleconference on the mobilization of cancelling enterprise bank account permission, deployed the nationwide cancellation of enterprise account permission, and stressed that the cancellation of enterprise account permission should adhere to the general principle of two not reducing and two strengthening, that is, the convenience of enterprise account opening should not be reduced, the risk prevention and control ability should not be reduced, and the optimization of enterprise account service should be strengthened and account management should be strengthened It should be strengthened.
The 21st century economic report reporter noted that on July 13, this year, the Chinese government website published netizens message: its difficult to start a business, dont use simple indicators to restrict small and micro enterprises, saying that at the beginning of 2020, the relevant requirements for newly established small and micro enterprises to open accounts in banks have become very strict, including the requirement to investigate the actual site and provide materials such as housing rental contracts, which not only cost bank workers The energy and time of working as a staff also makes it very difficult to establish many small and micro enterprises.
At the same time, the risk tips also pointed out the responsibilities of the local management of the central bank branches. For example, some branches of the central bank did not fully understand and understand the reform requirements of release, management and service, did not handle the relationship between risk prevention and control and service optimization, and unilaterally believed that the central bank only needed to manage the account risk, and did not pay attention to and did not act on the optimization of bank accounts and the problems reflected by the masses; The work is not solid, some branches of the central bank do not pay enough attention to the handling of mass message, and are not active enough to turn the relevant problems to the commercial banks; the management is not in place, some branches of the central bank do not deeply analyze the deep-seated problems exposed by the mass message, do not seriously deal with the problems involving commercial banks, and do not give warning tips to other commercial banks.
Strictly implement the requirements of two unreduced and two strengthened
For the above problems, risk prompt requires central bank branches and commercial banks to improve their positions, adhere to payment for the people, attach great importance to and comprehensively strengthen the bank account service and management of small and micro enterprises, and achieve integrating management with service, promoting management by service, and strictly implementing the management requirements of two not reducing and two strengthening.
For commercial banks, risk warning requirements, comprehensive measures, practical optimization of bank account services of small and micro enterprises, the improvement of risk prevention and control level is reflected in the risk identification ability of customers, so as to ensure that the business of normal customers is not affected or affected to a minimum extent
First, it is required to implement classified and hierarchical management of account risks, be good at identifying risks and distinguishing customers, provide convenient and high-quality services for normal accounts, take differentiated risk measures for suspicious accounts and risk accounts, and put risk prevention and control into efficient and high-quality services;
Secondly, it is necessary to strengthen the whole life cycle management of accounts, clarify the responsibilities of the front, middle and rear departments, give full play to the role of technical means, strengthen the ability of detection and analysis during and after the event, and optimize the account management process;
Third, it is necessary to optimize the business process and requirements of enterprise account business. On the premise of effectively preventing risks, it is necessary to reduce the waiting time of customers, appropriately simplify business handling procedures and processes, and strengthen internal management. It is strictly prohibited to set artificial barriers and thresholds for small and micro enterprises to open accounts, and it is not allowed to refuse reasonable account opening requirements at will;
Fourth, it is necessary to do a good job in customer communication and explanation, strengthen the training and education of network staff and customer service personnel, carefully listen to customers questions and complaints, and patiently explain them, instead of simply passing the buck to the regulatory authorities. For the branches of the central bank, risk tips require the implementation of territorial management responsibilities, attach great importance to and properly solve the problems reflected by the mass message: fully grasp the real situation of relevant issues within the jurisdiction, conduct in-depth verification with a highly responsible attitude, and carry out backtracking of clues; improve the handling of complaints, off-site detection, etc., and use the methods of checking the track of the banking system, tracking the processing process, and so on In order to prevent commercial banks from concealing, delaying and prevaricating, it is necessary to draw inferences from one instance on the situation reported by the masses and the problems exposed, and take prompt and investigation measures within the jurisdiction in time to avoid the recurrence of similar problems. Source: Wang Xiaowu, editor in charge of the Bank of China Insurance Regulatory Commission_ NF
Fourth, it is necessary to do a good job in customer communication and explanation, strengthen the training and education of network staff and customer service personnel, carefully listen to customers questions and complaints, and patiently explain them, instead of simply passing the buck to the regulatory authorities.
For the branches of the central bank, risk tips require the implementation of territorial management responsibilities, attach great importance to and properly solve the problems reflected by the mass message: fully grasp the real situation of relevant issues within the jurisdiction, conduct in-depth verification with a highly responsible attitude, and carry out backtracking of clues; improve the handling of complaints, off-site detection, etc., and use the methods of checking the track of the banking system, tracking the processing process, and so on In order to prevent commercial banks from concealing, delaying and prevaricating, it is necessary to draw inferences from one instance on the situation reported by the masses and the problems exposed, and take prompt and investigation measures within the jurisdiction in time to avoid the recurrence of similar problems.