Renrui talent technology has been deeply cultivated in the field of customer center for many years and continues to lead innovation. The digital economy has promoted the development of all media customer center. The connotation and extension of customer center are also constantly changing, and have evolved from traditional call center to customer contact center. Renrui talent technology has launched more systematic solutions, covering more comprehensive customer contact scenarios such as customer service center, outbound call center and audit center. At the same time, according to the different demand scenarios of enterprises in different development stages, Renrui talent technology helps customers realize the superposition effect of service through the leading integrated human resource service ecology.
Taking MT, a well-known life service platform of Renrui talent service as an example, its business covers all peoples lives. With the development of the market, the business line is becoming more complex and flexible. In order to quickly respond to the market demand, more flexible and reliable employment services are needed. At the same time, users come from multiple channels, which puts forward the demand for social network security. After receiving the demand, Renrui personnel launched actions in various aspects, such as rapid team building, flexible performance management, standardized quality management, etc., and set up an operation team of more than 100 people in one week, realizing the rapid response of business needs; through the cultivation of dual skills and multi skills of talents, it realized the flexible switching between business lines; through the all-round information arrangement of human environment and equipment, Renrui Human Resources Co., Ltd, And self inspection / platform detection double-layer guarantee to ensure information security. Through a series of measures, the service effect is remarkable, including the connection rate of 99%, the first solution rate of 80%, to promote the rapid growth of new business lines of customers, and assist the platform to complete the market coverage.
It is understood that the golden earmark Cup Chinas best customer center selection activity is the Chinas best call center annual selection activity founded by customer world organization and CNCCA in 2005. The selection is sponsored by customer world organization, and the official guidance is provided by China call center and e-commerce development research institute and China call center industry capacity building management standard working group. The evaluation is based on the evaluation system of cc-cmm international standard, and the indicators are analyzed by using customer service audit and CCSI (contact center satisfaction index).
Golden earmark Cup Chinas best customer center selection activities through enterprise registration, expert recommendation, telephone interview, data collection, benchmarking evaluation, household assessment, centralized evaluation, voting results and other procedures; the award categories are set in advance and the number of award-winning units in each category is strictly controlled. The selection process is scientific and fair, and the honor is highly valuable.
The award of Chinas best customer center in 2020 - excellent customer service (large customer center) is one of the industry awards won by Renrui talent technology this year. Not long ago, with the professional human resource integration service ability and continuous innovation ability in the customer center service field, Renrui talent technology also won the top 10 industry contribution award and top 10 service outsourcing organization award awarded by the call center and Customer Relationship Management Professional Committee of China Electronic Chamber of Commerce. About Renrui talent technology (06919. HK): Renrui talent technology (Stock Code: 06919. HK) is Chinas fast-growing pioneer in human resource solutions. According to the number of flexible employees employed at the end of 2018 and the revenue generated from flexible employment services in 2018, it is also the largest flexible employment service provider in China. The company focuses on providing services to famous new economy Chinese companies. According to the 2019 Annual Research Report on chinese Unicorn enterprises by insightful consulting, about 33.2% of the 211 Unicorn enterprises listed are customers of Renrui talents. As of November 25, 2019, the company covers customers in more than 150 cities and operates more than 20 offices. Source: editor in charge of mass news: Chen Tiqiang_ NB6485
The award of Chinas best customer center in 2020 - excellent customer service (large customer center) is one of the industry awards won by Renrui talent technology this year. Not long ago, with the professional human resource integration service ability and continuous innovation ability in the customer center service field, Renrui talent technology also won the top 10 industry contribution award and top 10 service outsourcing organization award awarded by the call center and Customer Relationship Management Professional Committee of China Electronic Chamber of Commerce.