Meituan and Feizhu named by Zhejiang Consumer Protection Commission

category:Internet
 Meituan and Feizhu named by Zhejiang Consumer Protection Commission


According to the complaint of consumer Ms. Han, she made a reservation for a guest room of a B & B in Dongji Town, Putuo District, Zhoushan via meituan app, and paid 428 yuan for the room. As the ferry to Dongji was suspended due to typhoon, Ms. Han asked to check out, but the merchant said that 50% of the room fee should be deducted. Through the mediation of the District Consumer Protection Commission, the merchants refund in full.

During the summer vacation, Ms. Wang and her friends book rooms on the Feizhu platform at the same time. Ms. Wang is an old user and her friend is a new user. It was found that for the same room, Ms. Wangs room charge was 229 yuan, and her friend was 220 yuan. In addition, she was entitled to 5 yuan of purchase and reduction, and actually paid 215 yuan.

There are also some platforms that do not conform to the actual situation, such as hotel publicity pictures and copywriting, poor accommodation facilities and sanitary conditions; operators fail to collect the room price according to the agreement, and require consumers to pay additional fees when they go to the store for accommodation; operators change the reserved room without authorization on the ground of full guests, and arrange them in rooms with poor conditions. For example, the Consumer Protection Committee of Shengsi County in Zhoushan received a complaint from Mr. Hou that he had reserved three rooms of a B & B in Shengshan town from May 1 to 4 through flying pigs, and confirmed the availability of a room by telephone with customer service. After arriving on May 1, the boss told him that he was full and could only provide a room in another hotel. The environment and room facilities were quite different from those he had reserved. Mr. Hou asked the boss to provide the same room as the reservation or refund the corresponding fee. However, after repeated communication with the consumer Insurance Commission, the shop owner returned the full amount. Zhejiang Consumer Protection Commission suggests that consumers should know the accommodation information in detail when booking through the online platform, including whether the business has business qualification, the setting of cancellation rules, and the evaluation of residents. They should carefully read the contract terms, focus on whether the reservation can be cancelled and the liability for breach of contract, and keep relevant certificates. The first time of extended reading, the most complete evaluation release of iPhone 12 / Pro: really fragrant! The biggest scale in 20 years! U.S. Department of justice launched an antitrust lawsuit against Google, starting on the 21st! Two waves of sale! Tmall has more than three days of double 11 this year_ NT2541

There are also some platforms that do not conform to the actual situation, such as hotel publicity pictures and copywriting, poor accommodation facilities and sanitary conditions; operators fail to collect the room price according to the agreement, and require consumers to pay additional fees when they go to the store for accommodation; operators change the reserved room without authorization on the ground of full guests, and arrange them in rooms with poor conditions.

For example, the Consumer Protection Committee of Shengsi County in Zhoushan received a complaint from Mr. Hou that he had reserved three rooms of a B & B in Shengshan town from May 1 to 4 through flying pigs, and confirmed the availability of a room by telephone with customer service. After arriving on May 1, the boss told him that he was full and could only provide a room in another hotel. The environment and room facilities were quite different from those he had reserved. Mr. Hou asked the boss to provide the same room as the reservation or refund the corresponding fee. However, after repeated communication with the consumer Insurance Commission, the shop owner returned the full amount.

Zhejiang Consumer Protection Commission suggests that consumers should know the accommodation information in detail when booking through the online platform, including whether the business has business qualification, the setting of cancellation rules, and the evaluation of residents. They should carefully read the contract terms, focus on whether the reservation can be cancelled and the liability for breach of contract, and keep relevant certificates.