Meituan and Feizhu named by Zhejiang Consumer Protection Commission

category:Finance
 Meituan and Feizhu named by Zhejiang Consumer Protection Commission


Zhejiang Provincial Consumer Protection Commission disclosed that some online reservation platforms have room price confusion, the same hotel products have different quotations on the same platform, the new and old users have different prices and discounts, and the platforms have different hotel push information for new and old users.

During the summer vacation, Ms. Wang and her friends book rooms on the Feizhu platform at the same time. Ms. Wang is an old user and her friend is a new user. It was found that for the same room, Ms. Wangs room charge was 229 yuan, and her friend was 220 yuan. In addition, she was entitled to 5 yuan of purchase and reduction, and actually paid 215 yuan.

There are also some platforms that do not conform to the actual situation, such as hotel publicity pictures and copywriting, poor accommodation facilities and sanitary conditions; operators fail to collect the room price according to the agreement, and require consumers to pay additional fees when they go to the store for accommodation; operators change the reserved room without authorization on the ground of full guests, and arrange them in rooms with poor conditions. For example, the Consumer Protection Committee of Shengsi County in Zhoushan received a complaint from Mr. Hou that he had reserved three rooms of a B & B in Shengshan town from May 1 to 4 through flying pigs, and confirmed the availability of a room by telephone with customer service. After arriving on May 1, the boss told him that he was full and could only provide a room in another hotel. The environment and room facilities were quite different from those he had reserved. Mr. Hou asked the boss to provide the same room as the reservation or refund the corresponding fee. However, after repeated communication with the consumer Insurance Commission, the shop owner returned the full amount. Zhejiang Consumer Protection Commission suggests that consumers should know the accommodation information in detail when booking through the online platform, including whether the business has business qualification, the setting of cancellation rules, and the evaluation of residents. They should carefully read the contract terms, focus on whether the reservation can be cancelled and the liability for breach of contract, and keep relevant certificates. Extended reading: Goldman Sachs again! More than $2 billion will be paid to the U.S. Department of justice. Zhao Benshan once spoke for the king of Huoxiang Zhengqi kingdom who lost 2 billion in 10 years or will change ownership. Hong Kong media: Cathay Pacific Airlines will cut 6000 employees and cut down the Cathay Pacific dragon brand. Source: surging news editor: Zhong Qiming_ NF5619

There are also some platforms that do not conform to the actual situation, such as hotel publicity pictures and copywriting, poor accommodation facilities and sanitary conditions; operators fail to collect the room price according to the agreement, and require consumers to pay additional fees when they go to the store for accommodation; operators change the reserved room without authorization on the ground of full guests, and arrange them in rooms with poor conditions.

For example, the Consumer Protection Committee of Shengsi County in Zhoushan received a complaint from Mr. Hou that he had reserved three rooms of a B & B in Shengshan town from May 1 to 4 through flying pigs, and confirmed the availability of a room by telephone with customer service. After arriving on May 1, the boss told him that he was full and could only provide a room in another hotel. The environment and room facilities were quite different from those he had reserved. Mr. Hou asked the boss to provide the same room as the reservation or refund the corresponding fee. However, after repeated communication with the consumer Insurance Commission, the shop owner returned the full amount.

Zhejiang Consumer Protection Commission suggests that consumers should know the accommodation information in detail when booking through the online platform, including whether the business has business qualification, the setting of cancellation rules, and the evaluation of residents. They should carefully read the contract terms, focus on whether the reservation can be cancelled and the liability for breach of contract, and keep relevant certificates.