Meituan and Feizhu named by Zhejiang Consumer Protection Commission

category:Internet
 Meituan and Feizhu named by Zhejiang Consumer Protection Commission


In the analysis of complaints received in the third quarter released on October 20, Zhejiang Provincial Consumer Protection Commission naming meituan, Feizhu and other online booking platforms have problems such as difficulty in unsubscribing, big data killing, and the actual situation is inconsistent with the publicity.

Surging newsuff08 www.thepaper.cn uff09According to the Zhejiang Provincial Consumer Protection Commission, in the third quarter of 2020, the Provincial Consumer Protection Commission accepted 247 complaints about online accommodation consumption, many of which focused on the difficulty of unsubscribing. Most businesses set the online platform orders as non cancelable and changeable, and the non cancellable change warning signs of some platforms are relatively hidden, which is easy to mislead consumers. When encountering force majeure such as typhoon and epidemic situation, some businesses refuse to cancel the subscription by consumers. If they cancel the subscription, the room fee will not be refunded or high penalty will be charged.

According to the complaint of consumer Ms. Han, she made a reservation for a guest room of a B & B in Dongji Town, Putuo District, Zhoushan via meituan app, and paid 428 yuan for the room. As the ferry to Dongji was suspended due to typhoon, Ms. Han asked to check out, but the merchant said that 50% of the room fee should be deducted. Through the mediation of the District Consumer Protection Commission, the merchants refund in full.

Zhejiang Provincial Consumer Protection Commission disclosed that some online reservation platforms have room price confusion, the same hotel products have different quotations on the same platform, the new and old users have different prices and discounts, and the platforms have different hotel push information for new and old users.

During the summer vacation, Ms. Wang and her friends book rooms on the Feizhu platform at the same time. Ms. Wang is an old user and her friend is a new user. It was found that for the same room, Ms. Wangs room charge was 229 yuan, and her friend was 220 yuan. In addition, she was entitled to 5 yuan of purchase and reduction, and actually paid 215 yuan.

There are also some platforms that do not conform to the actual situation, such as hotel publicity pictures and copywriting, poor accommodation facilities and sanitary conditions; operators fail to collect the room price according to the agreement, and require consumers to pay additional fees when they go to the store for accommodation; operators change the reserved room without authorization on the ground of full guests, and arrange them in rooms with poor conditions. For example, the Consumer Protection Committee of Shengsi County in Zhoushan received a complaint from Mr. Hou that he had reserved three rooms of a B & B in Shengshan town from May 1 to 4 through flying pigs, and confirmed the availability of a room by telephone with customer service. After arriving on May 1, the boss told him that he was full and could only provide a room in another hotel. The environment and room facilities were quite different from those he had reserved. Mr. Hou asked the boss to provide the same room as the reservation or refund the corresponding fee. However, after repeated communication with the consumer Insurance Commission, the shop owner returned the full amount. Zhejiang Consumer Protection Commission suggests that consumers should know the accommodation information in detail when booking through the online platform, including whether the business has business qualification, the setting of cancellation rules, and the evaluation of residents. They should carefully read the contract terms, focus on whether the reservation can be cancelled and the liability for breach of contract, and keep relevant certificates. Source: surging news editor: Wang Fengzhi_ NT2541

There are also some platforms where the hotel publicity pictures and documents are not in conformity with the actual situation, and the accommodation facilities and sanitation conditions are poor; the operator fails to collect the house price as agreed, and the consumer is required to pay additional fees when they arrive at the store; the operator changes the reservation room without authorization on the basis of the full number of customers, and arranges the room in the room with poor conditions.

For example, the Consumer Protection Committee of Shengsi County in Zhoushan received a complaint from Mr. Hou that he had reserved three rooms of a B & B in Shengshan town from May 1 to 4 through flying pigs, and confirmed the availability of a room by telephone with customer service. After arriving on May 1, the boss told him that he was full and could only provide a room in another hotel. The environment and room facilities were quite different from those he had reserved. Mr. Hou asked the boss to provide the same room as the reservation or refund the corresponding fee. However, after repeated communication with the consumer Insurance Commission, the shop owner returned the full amount.

Zhejiang Consumer Protection Commission suggests that consumers should know the accommodation information in detail when booking through the online platform, including whether the business has business qualification, the setting of cancellation rules, and the evaluation of residents. They should carefully read the contract terms, focus on whether the reservation can be cancelled and the liability for breach of contract, and keep relevant certificates.