Last month, some media visited the office of ofo for many times and found that it had already been empty. On the Internet, netizens waiting for deposit refund are still sending screenshots, lamenting the exaggerated number of people waiting in front of them.
Whats more, according to the Beijing daily client, just a few days ago, Ms. Zhou, a Beijing citizen, was suddenly deducted 52 yuan from her wechat account. After checking, she found that it was the ofo quarterly card that was automatically renewed.
Ofo is still automatically renewed
In March and June of this year, Ms. Zhou received SMS notification of the renewal of the ofo season card. Because there was no balance in the wechat account at that time, the automatic deduction was not successful. The ofo yellow car is still automatically renewed, which is something she never thought of.
Ms. Zhou thinks that since ofo is no longer in operation, there is no need to pay attention to the SMS. To her surprise, because there was a transfer in wechat account recently, the automatic deduction of ofo quarterly card was successful on September 4. When the deduction notice was sent to her mobile phone, Ms. Zhou was completely confused.
Photo source: ofo official microblog
Ms. Zhou first called the phone on the renewal message, and found that the number was empty. She tried to contact the ofo side through WeChat official account and small program, and neither received the response of the other party. Finally, she contacted the wechat customer service and learned that the automatic renewal function of her ofo season card was opened through wechat, so she quickly asked the customer service personnel to cancel it for herself.
Wechat said it would contact ofo, but as of the reporting date, Ms. Zhou had not received a reply.
In the current small yellow cart software, we cant find a port that can unbind the automatic deduction, but it has completely become a shopping software. The deposit has not been refunded. It has been forcibly transferred to the shopping account, and the contact number has become empty. The automatic renewal function has not been cancelled. Is this way of making money too much? Ms. Zhou said angrily.
In addition, according to Zhongguancun Online, the score of ofo software has been declining due to problems such as deposit withdrawal difficulty.
At present, when you log into ofo software, you cant find the access port to untie your bicycle card. Even the view deposit entrance on the home page has disappeared. Users who have not returned their deposit can no longer check the progress of their deposit refund.
The Beijing Daily reporter repeatedly dialled the ofo customer service hotline, all of which showed that the call failed; through the ofo software, the online customer service inquiry was contacted, and the software automatically replied the current number of people queuing for consultation is 127783, please wait patiently, and no specific response has been received.
Netizen: is nobody really in charge?
On the 11th, the ofo was still automatically renewed, and the topic soon became a hot microblog search.
A large number of netizens said they also encountered problems such as non refund of deposit and automatic renewal of small yellow cars. Many people are indignant to ask: really nobody cares? How can I defend my rights?
Wechat interface can turn off the automatic renewal service
Therefore, every small editor (wechat: nbdnews) specially reminds us that we must regularly check whether our wechat automatic renewal function settings are reasonable. If you have the same situation as Ms. Zhou, you can turn off the ofo automatic renewal function in the following way.
Then the automatic renewal function of wechat payment has been opened, which can be opened or closed here. In addition to the quarterly card renewal of ofo, automatic renewal services such as many video websites, subscription services of Apple Music, etc automatic deduction can be set here, as long as they are paid through wechat.