From heart to heart flight: flights with multiple restrictions are not allowed to change their schedules

category:Finance
 From heart to heart flight: flights with multiple restrictions are not allowed to change their schedules


From June to July, China Eastern Airlines, Huaxia Airlines and Hainan Airlines have successively launched xinxinfei package tickets with the ticket price of about 3000 yuan. From the date of purchase to December 31, 2020, passengers can take the domestic flights of their airlines to fly to major domestic cities except Hong Kong, Macao and Taiwan.

Novel coronavirus pneumonia prevention and control work was held at the press conference in Beijing on July 3rd afternoon. Pan Xuhong, deputy director of Beijing Public Security Bureau and spokesman of the Public Security Bureau, said that since July 4th, there is no need for nucleic acid negative certification for people in low risk areas to go to Beijing.

Financial world weekly visited the official website of China Eastern Airlines to inquire about the round-trip flights in many places. It was found that the round-trip ticket from Beijing to Shanghai was about 900 yuan. On July 4, the round-trip ticket price increased to 1000 yuan, and the round-trip ticket price of about three weekends can be worth the return ticket; the average round-trip ticket price from Beijing to Hangzhou is about 1620 yuan, about two weekend round-trip tickets can be worth the return ticket The round-trip ticket from Beijing to Chengdu is about 1720 yuan, which is worth the price of two weekend round-trip tickets.

The gospel of long distance love?

According to the data previously disclosed by the Civil Aviation Administration, the industry lost 39.82 billion yuan in the first quarter of this year, including 33.62 billion yuan for airlines. The three airlines lost 14 billion yuan in the first quarter. At present, the discount of most domestic mainstream routes is as low as 20% - 30%.

In the face of the civil aviation peak season that can not come as scheduled, in addition to China Eastern Airlines, major airlines take the initiative to carry out self rescue, cash flow has become the top priority.

Hainan Airlines will also launch xinfeifei products. On July 6, 12 airlines under HNA Group, including Capital Airlines, will jointly launch products of HNA xinfeifei, happy gathering in free trade port. The preferential scheme is not limited to weekends or working days, that is, before December 31, 2020 (excluding the period from September 30 to October 8, 2020), there is no limit on the number of domestic routes to and from Hainan. Sanya, Haikou and Qionghai are included. At the same time, a gift of 2880 yuan is given to Hainan duty-free shop of China immune group, which can be described as a real blood cost.

There are many restrictions

However, there are many restrictions on flying at the weekend. Many consumers make complaints about micro-blog and black cat complaints. Weekend flying with heart has encountered unexpected situations such as cancellation of flights and adjustment. Some users accuse the product of flying in a hurry.

The exchange time is 5 days before the flight departure, which means that passengers need to make a more complete travel plan in advance to match the ticket. Refund should be made at least 4 days in advance, and only unused segment tax will be refunded. If you dont take the ticket after three times of reservation and exchange, and you dont refund the ticket within the specified time, the weekend xinfeifei will automatically become invalid.

The first phase of the product only supports the binding use of passengers over 12 years old. Within 7 days after purchase, the aircraft holder shall be bound and shall not be changed once bound. In case of flight delay and cancellation, ordinary passenger service will be provided, but flight protection arrangement shall be accepted, and there is no cash compensation.

Zhou Jie bought xinxinxinfei products at the weekend, but encountered problems when using them. On July 1, she exchanged xinxinfei for two round-trip tickets from Beijing to Lanzhou on Saturday and Sunday. However, she received a notice to change the time of the two flights two days before taking off, and her original 33 hour stay time was changed to 17 hours. Zhou Jie called the customer service to inquire, and the customer service only asked her to refund the ticket.

Zhou Jies experience is not unique. Wang Kuan also told Caijing Tianxia weekly that after he bought xinxinfeifei on the weekend, there was a phenomenon that he had more tickets but could not book tickets. Instead, he could make a reservation with an account that did not have xinxinfei. Many consumers exclaimed that they didnt sell well.

Some netizens think that this product is like a fitness card, it is a prepaid product. First recharge and then find the time to set the itinerary, while China Eastern Airlines collects the passengers money first, which can solve part of the cash flow problem. Industry insiders believe that the introduction of preferential packages of airlines can bring short-term cash flow, but it is impossible to make an optimistic forecast whether the loss situation can be saved ultimately. The first aviation product in the field of civil aviation, which can fly at any time, has not only earned popularity for China Eastern Airlines, but also quickly blood part of the cash flow, but all this should not be at the expense of user experience. Industry insiders point out that China Eastern Airlines needs to consider good customer service. When the customer base of xinxinfei is expanded infinitely, many popular tickets become difficult to exchange, and the rest is the Pianmen route, which is the idle resources of China Eastern Airlines. This also means that the 3322 yuan weekend xinxinfeifei product launched by China Eastern Airlines is not as Xinxin as the name shows. Source: financial world weekly Author: Qiao Chi, editor in charge: Wang Xiaowu_ NF

Some netizens think that this product is like a fitness card, it is a prepaid product. First recharge and then find the time to set the itinerary, while China Eastern Airlines collects the passengers money first, which can solve part of the cash flow problem.

The first aviation product in the field of civil aviation, which can fly at any time, has not only earned popularity for China Eastern Airlines, but also quickly blood part of the cash flow, but all this should not be at the expense of user experience. Industry insiders point out that China Eastern Airlines needs to consider good customer service. When the customer base of xinxinfei is expanded infinitely, many popular tickets become difficult to exchange, and the rest is the Pianmen route, which is the idle resources of China Eastern Airlines. This also means that the 3322 yuan weekend xinxinfeifei product launched by China Eastern Airlines is not as Xinxin as the name shows.