From heart to heart flight: flights with multiple restrictions are not allowed to change their schedules

category:Finance
 From heart to heart flight: flights with multiple restrictions are not allowed to change their schedules


Novel coronavirus pneumonia prevention and control work was held at the press conference in Beijing on July 3rd afternoon. Pan Xuhong, deputy director of Beijing Public Security Bureau and spokesman of the Public Security Bureau, said that since July 4th, there is no need for nucleic acid negative certification for people in low risk areas to go to Beijing.

Financial world weekly visited the official website of China Eastern Airlines to inquire about the round-trip flights in many places. It was found that the round-trip ticket from Beijing to Shanghai was about 900 yuan. On July 4, the round-trip ticket price increased to 1000 yuan, and the round-trip ticket price of about three weekends can be worth the return ticket; the average round-trip ticket price from Beijing to Hangzhou is about 1620 yuan, about two weekend round-trip tickets can be worth the return ticket The round-trip ticket from Beijing to Chengdu is about 1720 yuan, which is worth the price of two weekend round-trip tickets.

The gospel of long distance love?

According to the official website of China Eastern Airlines, passengers need to bear the fuel surcharge (if any), civil aviation development fund and other additional costs when using the product to exchange tickets. The product is not limited to the number of times of exchange, but only three unused tickets can exist at the same time, and only one unused ticket can exist in the same place of departure on the same date.

The product mainly flies on weekends, excluding business travelers who travel on weekdays. It meets the travel needs of people living in different places, working in different places and studying in different places. It is also attractive to tourists, photographers, middle-aged and old-age travel groups with high travel frequency. Generally, only 1-2 round-trip flights are needed to pay back the fare, which can meet the requirements of going home and going out every weekend I want to go.

On June 27 and 28, China Eastern Airlines xinxinfei products ushered in the first weekend of use, and the first wave of passengers successfully exchanged more than 65000 tickets. Many netizens said in their microblogs that they immediately began to plan their travel itinerary after buying xinxinfei products. Next month, they planned to go to Sanya to eat seafood and Urumqi to eat large plates of chicken. They were very looking forward to and excited about the journey. Some people also said that this has become the Gospel of long-distance love.

In the face of the civil aviation peak season that can not come as scheduled, in addition to China Eastern Airlines, major airlines take the initiative to carry out self rescue, cash flow has become the top priority.

There are many restrictions

After the launch of the weekend xinxinfeifei product, many people rush to buy it because of the low price, and the purchase channel of China Eastern Airlines is also crowded. The official app of China Eastern Airlines is seriously stuck and the interface can not be purchased. In addition, the phenomenon of reselling xinxinfei by increasing the price to 4800 yuan on several second-hand sales platforms appeared. Late on the 18th, China Eastern Airlines announced that this product is only sold in China Eastern Airlines app at a price of 3322 yuan. Customers are requested to purchase and use it in official channels to avoid economic losses and use problems.

According to calculation, from June 18, 2020 to the end of the year, there will be 27 weekends, 54 days in total, and many customers will buy with the earned mentality.

The exchange time is 5 days before the flight departure, which means that passengers need to make a more complete travel plan in advance to match the ticket. Refund should be made at least 4 days in advance, and only unused segment tax will be refunded. If you dont take the ticket after three times of reservation and exchange, and you dont refund the ticket within the specified time, the weekend xinfeifei will automatically become invalid.

The first phase of the product only supports the binding use of passengers over 12 years old. Within 7 days after purchase, the aircraft holder shall be bound and shall not be changed once bound. In case of flight delay and cancellation, ordinary passenger service will be provided, but flight protection arrangement shall be accepted, and there is no cash compensation.

In addition, there are netizens in the microblog that the xinxinfei product has the problem of being unable to exchange air tickets. Black cat complaints also have consumers said, after buying the product do not know where to get, customer service can not connect. Some consumers said that the operation of the refund xinxinfei products showed that the application user and the order do not match, and the official hotline could not be reached.

Zhou Jie bought xinxinxinfei products at the weekend, but encountered problems when using them. On July 1, she exchanged xinxinfei for two round-trip tickets from Beijing to Lanzhou on Saturday and Sunday. However, she received a notice to change the time of the two flights two days before taking off, and her original 33 hour stay time was changed to 17 hours. Zhou Jie called the customer service to inquire, and the customer service only asked her to refund the ticket.

She wanted to return xinxinfei. The customer service said that her xinxinfei had already changed her ticket, even if it was due to the change of time, it was included. Zhou Jie said that China Eastern Airlines Xinxin Fei sold 100000 copies. Did they make profits by changing flights at will to make people unable to travel? It is too much to treat consumers as leeks.

Zhou Jies experience is not unique. Wang Kuan also told Caijing Tianxia weekly that after he bought xinxinfeifei on the weekend, there was a phenomenon that he had more tickets but could not book tickets. Instead, he could make a reservation with an account that did not have xinxinfei. Many consumers exclaimed that they didnt sell well.

Some netizens think that this product is like a fitness card, it is a prepaid product. First recharge and then find the time to set the itinerary, while China Eastern Airlines collects the passengers money first, which can solve part of the cash flow problem. Industry insiders believe that the introduction of preferential packages of airlines can bring short-term cash flow, but it is impossible to make an optimistic forecast whether the loss situation can be saved ultimately. The first aviation product in the field of civil aviation, which can fly at any time, has not only earned popularity for China Eastern Airlines, but also quickly blood part of the cash flow, but all this should not be at the expense of user experience. Industry insiders point out that China Eastern Airlines needs to consider good customer service. When the customer base of xinxinfei is expanded infinitely, many popular tickets become difficult to exchange, and the rest is the Pianmen route, which is the idle resources of China Eastern Airlines. This also means that the 3322 yuan weekend xinxinfeifei product launched by China Eastern Airlines is not as Xinxin as the name shows. Source: financial world weekly Author: Qiao Chi, editor in charge: Wang Xiaowu_ NF

Some netizens think that this product is like a fitness card, it is a prepaid product. First recharge and then find the time to set the itinerary, while China Eastern Airlines collects the passengers money first, which can solve part of the cash flow problem.

The first aviation product in the field of civil aviation, which can fly at any time, has not only earned popularity for China Eastern Airlines, but also quickly blood part of the cash flow, but all this should not be at the expense of user experience. Industry insiders point out that China Eastern Airlines needs to consider good customer service. When the customer base of xinxinfei is expanded infinitely, many popular tickets become difficult to exchange, and the rest is the Pianmen route, which is the idle resources of China Eastern Airlines. This also means that the 3322 yuan weekend xinxinfeifei product launched by China Eastern Airlines is not as Xinxin as the name shows.