Is it bad luck or cheap to fail to make a cheap ticket?

category:Society
 Is it bad luck or cheap to fail to make a cheap ticket?


Order submission has been unsuccessful many times, forcing the order to produce the order

Booking tickets for 19 days, repeated attempts to submit orders nearly 100 times, watching the air ticket from 7300 yuan to 11000 yuan! Shenzhen citizens Mr. Kong told reporters that the original plan for the National Day this year and friends to travel to France and Spain, but in the use of Ctrip APP booking tickets under net ticket prices are inconsistent.

Mr. Kong said that every time an order is submitted for payment, the system will prompt unsuccessful order submission, please return to the inquiry page to reserve. During the next 19 days, Mr. Kong tried many times to book the cheapest direct flights or only one interchange flight, and the orders could not be submitted successfully.

Coincidentally, Ms. Hu of Ningbo has had similar experiences. Last December, Ms. Hu planned to travel to Sydney, where the price of the ticket was 1752 yuan, but each time it was prepared to pay, the fare would be 540 yuan more than the fuel and insurance. More surprisingly, when Ms. Hu clicked on the re inquiry button, where did she go to the net to generate an order of more than 4000 yuan for Ms. Hu and repeatedly reminded Ms. Hu to pay. The scene has been recurring repeatedly after Ms Hus 18 days booking experience.

The reporter also made a booking attempt on APP, booking flights from Hongkong to Madrid in from September 22nd to 25th. After random selection of flights, selecting the lowest price ticket scheme and filling out personal information, when the press point was selected, the APP window indicated I am sorry, the price of your reservation is sold out, please. Re - choose. Reporters then chose the same time from Shanghai to Sydney by random flights, in the order submission link was the same pop-up window prompt.

The same problem also appears in where to go to the APP end of the network, in many times to choose between the low price flights between return destinations, clicking on payment will pop up the price of the ticket has sold out, please re search hints.

Is it bad luck or something else?

Reporters in the social platform search found that Mr. Kong and Ms. Hu booking encounter is not an isolated case, similar reflections since 2012 there has been no interruption.

After contact with Mr. Kong, Mr. Kong received a customer service reply - the APP end display price is more than 600 yuan lower than the actual price of the backstage ticket, causing the ticket orders to be unable to submit. If there is any need, it can help Mr. Kong down through the actual background price. Noisy for a long time, the price of Ctrip is false. In the period of entanglement with Ctrip, the price of air tickets is rising. Mr. Kong said angrily, after he complained about the problem to Ctrip customer service, he even suspected that he was interested in touching porcelain.

Reporters on their reservation in the booking test of Ctrip service, the other reply said that the background did not find a combination of low price flights provided by the reporter, and said that the phone can help reporters to book, but the price will be higher than the price of the APP end.

Industry experts said that a large scale of OTA platform international tickets will have about 5% of the order due to the rate of change (the probability of real time changes in the ticket price) caused failure, but similar to even orders can not be submitted and many days can not buy the same round-trip ticket situation is not common, which does not exclude unique. Product design logic.

All parties should be brave enough to sword to suspected price deception.

According to the third - party data analysis firms, it shows that Ctrip and where to go in the first quarter of 2018 still occupy the top two of our online ticket booking market, with the market share up to 37.5% and 20.8% respectively.

In accordance with the relevant provisions of the price law and the consumer rights protection law, the platform must not use false or misleading price means to induce consumers to conduct transactions, according to Mr. Zhang, a lawyer of the Yingkun law firm in Fujian. In the case of suspected price fraud, the consumer can report to the market supervision department where the platform is located, and the administrative law enforcement departments carry out investigation and forensics on the platform of the matter.

Gao Yandong, director of the Internet law research center of Guanghua law school, Zhejiang University, said that compared to the low cost of illegal Internet enterprises and the high cost of consumers rights, the unequal game relationship could not promote the development of consumer awareness of rights, and the development of health and health in the industry. Gao Yandong suggested that the relevant departments may consider the idea that the burden of proof should be reversed when dealing with the consumer disputes of Internet enterprises and consumers. At the same time, we can draw on the practice of punitive damages and assist the credit evaluation system to make the enterprises in the industry difficult. The user will vote with the foot. Yin Sheng, a senior Internet observer, said that the development experience of the Internet industry tells us that any dishonesty will be placed under a magnifying glass and that the related enterprises should not have any fluke. Ctrip in a letter to the reporter in the reply, said that the ticket booking order submission is a very small number of cases, not the subjective intentional behavior of Ctrip, and the situation is common in the industry. At present, the airline ticket Department has made the above problems a key project and carried out research and improvement work internally. Source: Xinhua news agency editor in charge: Luo Jiazhen _NBJS6445

Gao Yandong, director of the Internet law research center of Guanghua law school, Zhejiang University, said that compared to the low cost of illegal Internet enterprises and the high cost of consumers rights, the unequal game relationship could not promote the development of consumer awareness of rights, and the development of health and health in the industry. Gao Yandong suggested that the relevant departments may consider the idea that the burden of proof should be reversed when dealing with the consumer disputes of Internet enterprises and consumers. At the same time, we can draw on the practice of punitive damages and assist the credit evaluation system to make the enterprises in the industry difficult.

The user will vote with the foot. Yin Sheng, a senior Internet observer, said that the development experience of the Internet industry tells us that any dishonesty will be placed under a magnifying glass and that the related enterprises should not have any fluke.

Ctrip in a letter to the reporter in the reply, said that the ticket booking order submission is a very small number of cases, not the subjective intentional behavior of Ctrip, and the situation is common in the industry. At present, the airline ticket Department has made the above problems a key project and carried out research and improvement work internally.