Presumably, many people have similar experiences, and hate harassing phone calls, but there seems to be no solution.
On June 18, the Ministry of industry and information technology issued the notice on strengthening the business management of call center (hereinafter referred to as the notice), which made it clear that in order to protect the legitimate rights and interests of users, it would intensify the efforts to rectify the harassment of telephones.
Strive for effective containment in a short time
The problem of making harassment call on 95 / 96
The problem of harassing telephone has a long history, and the Ministry of industry and information technology, as the competent department, has repeatedly issued documents to strengthen the rectification of harassing telephone. In July 2018, the Ministry of industry and information technology and other 13 departments issued the special action plan for comprehensive treatment of harassment telephone (hereinafter referred to as the plan), and from July 2018 to the end of December 2019, the special action for comprehensive treatment of harassment telephone was carried out nationwide.
According to the plan, it is required to focus on the rectification of commercial marketing, malicious harassment and illegal and criminal harassment calls, standardize the management of communication resources, strengthen the source control, crack down on illegal access to personal information, work together to cut off the interest chain of harassment calls, and achieve the goal of reducing the number of commercial marketing calls, malicious harassment and illegal and criminal calls.
The information and communication administration bureau of the Ministry of industry and information technology, when interpreting the notice, said that the Ministry of industry and information technology attaches great importance to strictly controlling harassment calls and protecting the legitimate rights and interests of the people. Since 2018, the Ministry of education, the Ministry of housing and urban rural development, the banking and Insurance Regulatory Commission and other 12 departments have carried out special actions to comprehensively rectify harassment calls, and achieved certain results.
However, during the period, the problem of using 95 / 96 number to dial harassment phone was prominent, and the people reflected strongly, which had a negative impact on the governance work. According to the information and communication administration, part of the reasons for the analysis are the weak awareness of law-abiding of call center enterprises, the emphasis on profit rather than responsibility, the inadequate management measures, and the convenience for commercial marketing enterprises to make harassment calls.
In September last year, the Ministry of industry and information technology issued the notice on the situation of telecommunication services in the second quarter of 2019. Statistics show that in the second quarter of 2019, 12321 network non-performing and garbage information reporting Acceptance Center accepted 255609 complaints about harassment calls from users, up 22.1% on a month on month basis, of which the number of 95 / 96 harassment calls reported increased significantly, up 72.9% on a month on month basis, and the number of reported complaints of stock and securities ranked first.
According to the information and communication administration, the overall idea of this rectification is to adhere to the problem orientation, grasp the five key links of market access, code number management, access management, business behavior management and illegal handling, strictly regulate, and strive to effectively curb the problem of call center enterprises using 95 / 96 numbers to make harassment calls in a short time.
Strengthen credit restriction on call center Enterprises
The notice consists of six parts in total. In view of the relevant links of call center business management, it is clearly required to strengthen access management and not allow to provide commercial marketing call out services. Require the telecommunications administration to conduct on-the-spot inspection of the applicant enterprises, and reject the application for license or the administrative license if the application fails to meet the requirements.
In terms of strengthening access management, operators are required to verify necessary information and keep records before providing access services, and those that do not meet the requirements shall not be provided with access services, among which it is clear that call center enterprises that provide commercial marketing call out services shall not be provided with access services.
In addition, in the part of work requirements, relevant enterprises are required to carry out self inspection immediately and complete self inspection and rectification before July 30 this year.
Source: editor in charge of daily economic news: Zhang Zutao_ NT5054