Shanghais first self built express station boycotting Fengchao community

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 Shanghais first self built express station boycotting Fengchao community


As the first community in Shanghai to stop using Fengchao express cabinet, Zhonghuan Huayuan commissioned its own express station on May 20, which is free of charge.

He Jian, director of the community industry committee, once told Nandu that this was a phased measure. It was piloted for one month, and now it is managed by the security company, and then it will introduce a third party to operate, but only if consumers get free parts.

According to its introduction, the express station in the community is open from 7:00 to 21:00 every day, with no time limit for free agency and special personnel to take care of it. The deposited express pieces are placed on the corresponding shelves in different buildings. The purpose of setting up express station in the community is mainly to provide agent management service for the owner who has no one at home. Therefore, the express courier needs the consent of the owner to place the express in the post station.

For the handling of the detained parts, He Jian said that the post station will manage for three days. If there is no pick-up within three days, the security personnel will contact the owner to pick up the parts themselves or deliver them to the door by the security personnel.

On May 23, the Industrial Committee of the community issued an article, the establishment of free public express shelves in Zhonghuan Huayuan community has been quietly resisted? u300bThe article mentioned that the self built express station was cold.

It said that on May 20, in order to guide and facilitate the delivery of couriers, security guards should be arranged to issue a notice to the couriers and make it clear that express stations are also free for couriers. However, in the first two days of operation, there were only seven express consignments, including Post EMS, Shunfeng and Jingdong, while four connections and one arrival (Shentong, Yuantong, Zhongtong, Baishi Huitong and Yunda), as the express companies with higher daily volume, delivered 0 express to the post station for two consecutive days. On the third day, a few sporadic Baishi and Yunda Express items were weighed by the express delivery company after several rounds of negotiation by the owner New free post station in the community.

The owner also reflected to He Jian that in the absence of the addressee, the courier directly placed the express on the fire cabinet, electricity meter room or hung it on the door without the consent of the user.

Two express companies: couriers are afraid of losing their items

If the express delivery personnel report to the express station, they often receive complaints from users. They think its too far away to take them by themselves. They hope that they can deliver the goods to their home, but they dont say that the company wont let the express delivery personnel deposit them in the post station built by the community. The staff of Yuantong express delivery network who is responsible for delivering express to the community said that if the consumers intention is to deposit the express to the post station, the courier can post the express to the post station after the company marks the intention.

The person in charge of Yuantong Express said to the reporter in Nandu that whether to choose to deposit in the self built express cabinet in the community is the express couriers choice, and whether to deposit is also determined by the franchise outlets where the addressee is located based on comprehensive consideration, provided that the consent of the addressee is obtained.

Shentong express related person in charge told Nandu reporter, asked the courier, also think it is not safe, afraid of losing a piece to be complained, no company boycotted the community built express station.

Its ok if the addressee insists on putting it in the self built express station in the community, but if the express is lost, the property is not responsible, and the courier is afraid to complain, so they dare not put it there. Baishi Express Shanghai Putuo District 19 staff said.

Focus: how to ensure the safety of express delivery?

For express companies and couriers, whether the express delivery is safe is the primary concern. At present, express companies will sign agreements with commercial express stations to clarify the rights and responsibilities for the loss of express, said a reporter from the express industry in Nandu.

In this regard, He Jian said that the express station built by the community does not involve commercial behavior at present, does not cooperate with the express company, and does not want to become a competitor of the commercial express station. The self built post station is only a supplement to the diversity of the owners receipt. It is the value-added service that the property company actively provides to the users without any additional expenses.

As for the hidden danger of missing express, He Jian told Nandu that he had taken a number of measures to ensure the safety of express delivery and minimize the risk.

The paper data and computer data of the receiving and taking links of express delivery are backed up. The courier of each package with income shall sign and register, and the owner shall sign for taking the package. The TV screen shall synchronously record the receiving and delete the picked up package, and present the unreceived express delivery in real time according to the classification of the express company. At the same time, the express shelf is numbered according to the building number and placed on the designated shelf according to the building sequence. Moreover, the owner does not enter the shelf area when picking up the goods, and the security administrator will give it to the owner. He Jian said that the room network problem is being solved and a surveillance camera will be installed.

(function(){( window.slotbydup=window .slotbydup||[]).push({id:u6056789,container:ssp_ 6056789, async:true });}) (); He Jian believes that if the above measures are taken, the possibility of missing parts is very small. What if there is a missing incident? If we have to pay for this very small possibility, what can we do with other stations? he said It is not the first time that there has been a storm of express delivery in Huayuan District, central. Nandu previously reported that since Fengchao express cabinet launched the overtime charging membership system on April 30, Shanghai Central Huayuan Industrial Committee announced the suspension of Fengchao express cabinet by notice on May 8. On May 15, Fengchao issued instructions on user service adjustment to apologize to the user, extending the free storage time from 12 hours to 18 hours, and after the timeout, it will charge 0.5 yuan every 12 hours, with a ceiling of 3 yuan. From May 17, the use of Fengchao express cabinet was restored in Huayuan District, Zhonghuan, Shanghai. The owners had the right to choose Fengchao express cabinet and their own post station. Extended reading of Fengchaos apology and adjustment of service: free storage time extended to 18 hours, State Post Office interviewed Fengchao principal: request to properly handle disputes during storage period, resolve Fengchao storm, Nanjing property company built express cabinets in more than 70 communities. Source: Southern Metropolis Daily editor in charge: Zhang tianqi_ NBJ10752

He Jian believes that if the above measures are taken, the possibility of missing parts is very small. What if there is a missing incident? If we have to pay for this very small possibility, what can we do with other stations? he said

It is not the first time that there has been a storm of express delivery in Huayuan District, central. Nandu previously reported that since Fengchao express cabinet launched the overtime charging membership system on April 30, Shanghai Central Huayuan Industrial Committee announced the suspension of Fengchao express cabinet by notice on May 8. On May 15, Fengchao issued instructions on user service adjustment to apologize to the user, extending the free storage time from 12 hours to 18 hours, and after the timeout, it will charge 0.5 yuan every 12 hours, with a ceiling of 3 yuan. From May 17, the use of Fengchao express cabinet was restored in Huayuan District, Zhonghuan, Shanghai. The owners had the right to choose Fengchao express cabinet and their own post station.