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How to refund the ticket and train ticket without charge?

category:Society
 How to refund the ticket and train ticket without charge?


Some readers report to China news agency that the high-speed rail ticket he bought recently was charged 30 yuan for refund when refunding. Is it still refundable?

Photo by Hong Xing of China Singapore Social Development Co., Ltd

To this end, the staff of China Railway Group replied to China News Agency by direct train that before the new adjustment of free refund measures released on January 5, the provisions of train tickets purchased before 0:00 on January 28 are free of refund fees were implemented. Before the issuance of the latest regulations (purchase of tickets before 0:00 on February 6, free of refund fees), the refund operations shall be carried out in accordance with the previous regulations. The railway department will not refund the refund fee collected during the period.

For example, a passenger bought a high-speed rail ticket on January 31, but refunded it on February 2. According to the regulations, the refund fee is normally charged.

Four times adjustment of free refund measures by Railway Department

As of Saturday, China National Railway Group Co., Ltd. has launched four free ticket refunds to strengthen the prevention and control of pneumonia caused by the new coronavirus.

On January 21, China Railway Group informed that if the passenger who has purchased the train ticket of each train departing and arriving in Wuhan voluntarily changes his / her travel and needs to refund, the railway department will not charge the refund fee.

On 24 January, this provision was extended to the whole country. In terms of railway, since 0:00 on January 24, if the passenger who has purchased the national railway ticket in the station, 12306 website and other channels voluntarily changes the itinerary and needs to refund, the railway department will not charge the refund fee, and the passenger who has purchased the railway travel insurance will be handled together.

On January 28, the State Railway Group adjusted the measures for free ticket refund again: since 0:00 on January 28, 2020, for the national railway tickets purchased in various channels such as the station and 12306 website, if the passengers voluntarily change their itinerary and need to refund, the railway department will not charge the refund fee, and the purchase of railway passenger insurance will be handled together.

On February 5, the State Railway Group Co., Ltd. said again that since 0:00 on February 6, 2020, for the national railway tickets purchased in stations, 12306 websites and other channels, if passengers voluntarily change their itinerary before driving and need to refund, the railway department will not charge the refund fee, and the purchase of railway passenger insurance will be handled together.

In addition to the time specified in the above-mentioned non refundable fee, the refund fee shall be charged according to the following standards:

(1) No refund fee will be charged if the ticket is refunded more than 15 days before driving;

(2) 5% of the ticket price will be charged for the above 48 hours before the station starts, 10% for the above 24 hours and less than 48 hours, and 20% for the less than 24 hours;

(3) Within 48 hours to 15 days before the start of the train, if the ticket is returned 15 days before the start of the train, 5% of the refund fee will still be charged;

(4) If the fare of new ticket is lower than that of the original ticket, the difference shall be refunded, and the refund fee shall be charged for the difference and the current refund fee standard shall be implemented;

(5) The minimum refund fee is 2 yuan;

(6) In case of changing or changing the travel date of the ticket after arriving at the station during the Spring Festival, the ticket refund fee shall be charged according to the standard less than 24 hours before the departure time;

Free refund measures for three times adjustment of Civil Aviation

On the evening of January 21, Chinas Ministry of transport and other departments announced that for passengers who choose railway, highway, waterway, civil aviation and other modes of transportation, they will be exempted from the refund fees of train tickets, bus tickets, ship tickets and air tickets arriving and leaving Wuhan..

On January 21, the Civil Aviation Administration issued a notice to require all transport airlines to handle the refund for passengers who have purchased tickets for flights involving Wuhan free of charge, and to waive the refund fees for train tickets and high-speed rail tickets arriving and leaving Wuhan.

(function() {(window. Slotbydup = window. Slotbydup| []). Push ({ID: u5811557, container: ssp_, async: true});))); on January 23, the Civil Aviation Administration issued a further notice. From 0:00 on January 24, 2020, if the passenger who has purchased the civil aviation ticket is willing to refund, each airline and its ticket sales agency shall refund the ticket free of charge, and shall not charge any fee. The measure of free refund fee is extended to the whole country. On January 27, the Civil Aviation Administration issued the third notice of non refundable measures, requiring the civil aviation passengers who have purchased the ticket before 0:00 on January 28, 2020 and whose flight date is later than this time limit to apply for refund before the flight takes off, all airlines and their ticket sales agents shall handle free refund for the passengers within the ticket validity period without any charge. China News Agency is a direct train reporter to China National Airlines domestic route group and Shandong Airlines international route group respectively. Both airlines said the rules apply to all domestic, Hong Kong, Macao, Taiwan and international flights, and they are already implementing them. Source of this article: Guoshi direct train editor in charge: Han Jiapeng Peng Peng nn9841

On January 23, CAAC issued a notice again. Since 0:00 on January 24, 2020, if the passenger who has purchased the civil aviation ticket has voluntarily refunded the ticket, each airline and its ticket sales agency shall refund the ticket free of charge and shall not charge any fees. The measure of free refund fee is extended to the whole country.

On January 27, the Civil Aviation Administration issued the third notice of non refundable measures, requiring the civil aviation passengers who have purchased the ticket before 0:00 on January 28, 2020 and whose flight date is later than this time limit to apply for refund before the flight takes off, all airlines and their ticket sales agents shall handle free refund for the passengers within the ticket validity period without any charge.

China News Agency is a direct train reporter to China National Airlines domestic route group and Shandong Airlines international route group respectively.

Both airlines said the rules apply to all domestic, Hong Kong, Macao, Taiwan and international flights, and they are already implementing them.