The screenshots of Mr. Zhengs 810 yuan purchase are all provided by the interviewees
On November 26, Mr. Zheng of Anhui Province complained on the surging news quality report platform that he and his colleagues had seckill a Dell commercial Mini host with a price of 810 yuan in Jingdong Mall in August 2019, but found it was a box of toilet paper after receiving the express delivery. The merchant said that he sent the wrong goods and asked us to cancel the order and compensate another 200 yuan, but he never made a positive explanation and apology, and we did not accept it Be compensated for this.
To this end, on December 2, a staff member of the public relations department of Jingdong Mall responded to the surging news that due to the fault of the staff of the business, the price of the Dell commercial Mini host worth 4599 yuan was wrongly set to 810 yuan. Because the selling price is far lower than the cost, the merchants are unable to perform the delivery. In order to avoid the order delivery monitoring system of Jingdong Mall, the paper towels were used as substitutes, and they did not call the customers in time. At present, Jingdong Mall has dealt with the merchants according to the platform rules. After negotiation, the merchants are required to re deliver two hosts.
Mr. Zheng said that the host was purchased by himself in August. At that time, Jingdong was engaged in a second killing activity, and the price was very low, so my colleagues and I snapped up one. But I didnt expect that after receiving the express, it was a box of toilet paper. After that, Mr. Zheng contacted the merchant to report the incident, and the merchant replied that the shop also sold paper towels. Due to the disorder of the internal network system, the shop sent the wrong goods, hoping to compensate Mr. Zheng for 2 yuan of Jingdou and ask Mr. Zheng to cancel the order. Mr. Zheng does not accept this.
Subsequently, the merchant once again offered to compensate Mr. Zheng and his colleagues for 200 yuan in cash, hoping to cancel the order, but still rejected by Mr. Zheng. Mr. Zheng thought: the merchant just contacted me and wanted to cancel the order, but never made a positive explanation and apology for sending toilet paper. I dont want 200 yuan for compensation.
At present, the price of the computer is 4299 yuan
After disagreeing with the handling method, from August to December, the business never contacted Mr. Zheng for communication or refund, nor reissued the goods according to Mr. Zhengs requirements, which made Mr. Zheng very angry. If it is really the wrong goods, an apology can be negotiated and resolved, but the business can not accept such a disregard of the demands of consumers.
On December 2, surging news asked Jingdong about this, and the staff of Jingdong Public Relations Department replied that the questions fed back by Mr. Zheng had been verified with the businessmen. Mr. Zheng bought a desktop computer in Dell Yanyang desktop store. Due to the fault of the staff of the businessmen, he mistakenly set the price of the Dell commercial Mini host worth 4599 yuan to 810 yuan. Because the selling price is far lower than the cost, the merchants are unable to perform the delivery. In order to avoid the order delivery monitoring system of Jingdong Mall, the paper towels were used as substitutes, and they did not call the customers in time.
Through inquiry, the surging news reporter found that the product is still on sale and the price is 4299 yuan. On December 3, the merchants said that this was the normal price of the commodity. The price of 810 yuan previously sold to Mr. Zheng was set incorrectly. After the event, we negotiated with the customer to compensate 200 yuan for each order, but the customer didnt agree. We wanted to ship the computer at 810 yuan, so we were stuck for several months.
On the morning of March 3, the public relations department of Jingdong Mall contacted surging news, saying that it has dealt with the merchants according to the rules of the platform, and asked the merchants to contact the customers to apologize. We coordinate with the merchant to give the customer 500 yuan of cash compensation, but the customer does not approve the plan and does not reach an agreement. We will continue to fully coordinate to help the customer and the merchant reach a proper solution.
On the afternoon of March 3, the merchants responded to the surging news. After the coordination of Jingdong Mall, they will give Mr. Zheng and his colleagues two computers with a price of 4299 yuan at the price of 810 yuan in the original order. This is our shops mistake, we are willing to bear the loss.
Source: surging news Author: Li Siwen, long Lina editor in charge: Yu changzong, Niu nbj11145