Shanghai Telecom: the problem has been solved

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 Shanghai Telecom: the problem has been solved


On the evening of December 2, Liu complained to China Telecom on Weibo that he was forced to take a mobile phone with more than ten gigabytes of traffic for free when he bought the home network, and he would deduct money if he did not use up the traffic every month. In the case of one-time payment of the annual fee, repeatedly because the mobile phone traffic is not used up and was cut off the home network without warning.

The reporter of Beijing News inquired about the specific solution of Shanghai Telecom. The other side said that it involved personal privacy of the owner of the machine and was not convenient to disclose. The reporter suggested that there are many users who have reflected similar problems under the 66 micro blog. How will the company solve them? The other side said that it would record relevant problems and feed back to the business department.

Up to the time of press release, Liu Liu had not indicated on Weibo that the problem had been solved, and his private letter asking about the situation had not been replied. However, the reporter of Beijing News saw that the account number of Shanghai customer service certification agency of China Telecom issued a comment this afternoon, we have contacted the owner of the microblog of Ms. Liu Liu to communicate and solve the problem. We apologize for the inconvenience. Thank you for your continued use of our business, and welcome to continue to make comments and suggestions on our services.

China Telecom will be forced to deduct money for the authors endless use of traffic

On the evening of December 2, Liu Liu, a well-known female writer, complained to China Telecom on her microblog that she was forced to take a mobile phone with more than ten gigabytes of free traffic when she bought a home network, and she would deduct money if she did not use up the traffic every month. In the case of one-time payment of the annual fee, repeatedly because the mobile phone traffic is not used up and was cut off the home network without warning. On the morning of December 3, China Telecom said in response to the reporters inquiry of Beijing News, it is understanding the situation and actively communicating.