Shanghai Telecom responded to the six six complaints: communication has been carried out and relevant problems have been solved

category:Internet
 Shanghai Telecom responded to the six six complaints: communication has been carried out and relevant problems have been solved


On the evening of December 2, Liu complained to China Telecom on Weibo that he was forced to take a mobile phone with more than ten gigabytes of traffic for free when he bought the home network, and he would deduct money if he did not use up the traffic every month. In the case of one-time payment of the annual fee, repeatedly because the mobile phone traffic is not used up and was cut off the home network without warning.

The reporter of Beijing News inquired about the specific solution of Shanghai Telecom. The other side said that it involved personal privacy of the owner of the machine and was not convenient to disclose. The reporter suggested that there are many users who have reflected similar problems under the 66 micro blog. How will the company solve them? The other side said that it would record relevant problems and feed back to the business department.

Up to the time of press release, Liu Liu had not indicated on Weibo that the problem had been solved, and his private letter asking about the situation had not been replied. However, the reporter of Beijing News saw that the account number of Shanghai customer service certification agency of China Telecom issued a comment this afternoon, we have contacted the owner of the microblog of Ms. Liu Liu to communicate and solve the problem. We apologize for the inconvenience. Thank you for your continued use of our business, and welcome to continue to make comments and suggestions on our services.

Reporter of Beijing News promised Chen Weicheng

Editor Zhao Ze proofreader Li Shihui

Seventy-five

Source: responsible editor of Beijing News: Yao Liwei, nt6056