SAIC was accused of selling 39 water quality damaged cars in 4S stores: internal mail outflow

category:Society
 SAIC was accused of selling 39 water quality damaged cars in 4S stores: internal mail outflow


Skoda is accused of selling quality damaged cars: part of typhoon Tianshui (source: original)

Huang Wenming, 52, has been in Suzhou for more than 30 years. He thinks he is a mechanic expert. He knows the three major parts of a car: engine, chassis suspension system and gearbox.

Like Huang Wenming, Su Weitong, who is engaged in second-hand car business in Nanjing, is a very car savvy person in his childhood eyes, and knows well about the quality of new and old vehicles and the degree of problems.

Su Weitong resells his Skoda express car to Bao Wei

Huang Wenming bought a Skoda Mingrui car in April 2015, which had circuit problems such as the fault light on at any time, abnormal tire pressure monitoring display, and the window could not be closed. In April 2017, Su Weitong took over and reselled it to a Skoda speeder car, which often had air conditioning, no refrigeration, automatic unlocking of doors and windows, and the instrument jumping out of fault code at any time.

All of them have been in the Skoda 4S shop for maintenance, but the car condition is still small and the problem has not been solved completely.

Why is it normal when monitoring and maintenance, but small problems are continuous when using? Surging news from the authoritative channels of an email, or can uncover the doubts of these owners.

According to the email, at 9:23 p.m. on December 21, 2014, Skoda headquarters sent internal emails to 51 4S stores in East Dahua District of Jiangsu and Anhui, asking them to deal with 59 vehicles with quality damage and long storage age, of which 39 vehicles were vehicles with water quality damage after the fite typhoon.

The frame numbers of the vehicles purchased by Huang Wenming and Su Weitong are all in the attachment of this email, and the column of vehicle type is clearly marked: the water quality of fitter imported vehicle is damaged. But they didnt know about it.

At about 15:00 on November 29, Su Weitong contacted a second-hand car appraiser of Jiangsu SUSHUN Mingda Skoda 4S store, the original car seller, in front of the surging news, and asked the other party whether the car he bought had been flooded? The other side immediately denied, and said need to further confirm to the company.

According to Guan, the former owner of a 4S shop in Skoda, Yancheng, who received the email at that time, the manufacturer asked the 4S shop to deal with the water quality damaged car. The 4S shop would not tell the consumer in the actual sales process, tell the consumer, will the consumer still want the car?

Purchase stock car

After his son got his driving license, he proposed to buy a car. Huang Wenming, 52, felt that it was time to buy a car for his son who was going to get married.

Huang Wenming is an employee of Suzhou oxygen machine Co., Ltd. He has worked in the company for more than 30 years. His main skill is to maintain the machinery in the workshop. I am a mechanic, so I know a little about cars..

Huang Wenming told the surging news that he didnt pay attention to the interior decoration and configuration of the car, but only to the engine, chassis suspension system and gearbox of the car. I like the independent suspension system, but also to look at the harness system of the car. In addition, he thinks the brand of the vehicle is also important.

Skoda, which belongs to the same Volkswagen brand, is the car selection target of Huang Wenming. But long before he chose the car, the Skoda headquarters sent an email to his 4S shop in the east of Dahua, which brought variables to the car selected by Huang Wenming.

In April 2015, when selecting cars and checking cars, Huang Wenming saw a black 1.4T automatic block, 7-speed double clutch Skoda Mingrui car, Yijun version, 2012 in Suzhou huameidu Skoda 4S store. At that time, the manufacturers guide price of the car was 161000 yuan.

Huang Wenming remembers that this was the same model of the 4S store at that time. He claimed to have seen the car he wanted, but he didnt have more choices. The car was in front of the store. It was gray and dirty. It didnt look like a new car. In addition, Huang Wenming noticed that half of the hub and disc brake of the car were rusty and the other half were bright.

According to Huang Wenming, he questioned the 4S store at that time, and the other side told him that the manufacturer of the car had stopped production. The car was a stock car, which had been parked for a long time without cleaning, and the car body was very dirty. At that time, the 4S store stressed that it wasnt a test drive, but also showed him the mileage on the dashboard, indicating that he hadnt driven before, and said that he could get a 25% discount on the car price.

Huang Wenmings car order contract

On April 19 of that year, the sales contract signed between Huang Wenming and Suzhou huameiduskoda 4S store showed that in the contract, Party As Suzhou huameiduskoda 4S store assured Party B that Huang Wenming would deliver the product certificate with the vehicle, ensure the commissioning, inspection and cleaning before sales, and clearly identified the qualified product in terms of vehicle quality, but the contract did not mention the vehicle frame number or vehicle code and other vehicles Status information.

According to Huang Wenmings motor vehicle license, the car was an unregistered new car when it was purchased from the 4S store.

According to Huang Wenmings vehicle registration information, the vehicle he purchased was manufactured on July 23, 2013. His motor vehicle driving license shows that the registration date of the vehicle is April 23, 2015, and the issuing date is April 23, 2015. This means that the car Huang Wenming bought directly from the 4S store was a new car without a transfer before.

Hidden danger

Huang Wenming is not the only owner who bought Skodas water quality damaged cars and stock cars in Jiangsu.

In April 2017, Bao Wei of Nanjing purchased a famous 1.8T hand-in-hand gray car of Skoda speedster by his own faxiao Su Weitong. At that time, the manufacturers guide price of the car was 203600 yuan.

Bao Weis vehicle registration information shows that the vehicles delivery date is August 23, 2013. According to the vehicle driving license, the vehicle was registered on August 28, 2015, and issued on April 22, 2017, with the frame number of d2039719. It can be seen that before Bao Wei took over the car, someone had purchased and registered it on August 28, 2015.

Bao Weis faxiao Su Weitong is a second-hand car trading boss in Nanjing Dagong second-hand car trading market. In Bao Weis eyes, Su Weitong has been in this industry for many years, and he is a person who knows cars very well.

On November 29, 2019, in Su Weitongs office, he recalled the purchase of the car to surging news. In April 2017, a used car appraiser from the used car Department of Jiangsu SUSHUN Mingda 4S store recommended the car to him, he said that the car belongs to the boss of his company or his friend, I cant remember.

Su Weitong said that at that time, he suspected the problem of the car leaving the factory. The 4S store told him that the car was a long stock car. At that time, he drove only 20000 kilometers. On the day of checking the car, he picked up the car at a price of more than 150000 yuan. I bought it for my friend (Bao Wei). He wanted to buy a second-hand car. We often cooperated with the 4S store before, so I didnt worry about the doubts at that time.

According to Su Weitong, this price was the normal price of the car at that time, because Skoda speedster and SAIC Volkswagens cars of the same type, like maiteng and Passat, had the same brand. The actual sales price of maiteng in the market at that time was about 170000 yuan, so when he bought the car, 150000 yuan was the normal price.

Su Weitong said that after driving for more than two years, the car has no major problems, but there are still small problems, which may affect the safety of driving. According to him, during the use of Bao Wei, the cars computer board often fails in circuit, the doors and windows will be automatically unlocked during driving, sometimes it cant be closed, the air conditioner doesnt cool and other problems, for example, when driving at high speed, when cruising at high speed, it suddenly fails to work, you give it oil, or the air bag cant pop up at a critical time. There is a circuit failure Its a potential safety hazard.

Su Weitong said that in 2018, his friend Bao Wei drove the car to Skoda 4S shop for maintenance. The maintenance personnel told them that it was one of the chip modules, but after replacing the chip for maintenance, these problems were not completely solved.

Huang Wenming said that his car is also a circuit problem, the instrument display is abnormal, and the fault light often jumps out. In 2017, they went to the 4S shop for maintenance and treatment once, but after treatment, the tire pressure monitoring display is still abnormal. With a red mark, I have to clear the tire pressure display data frequently, sometimes it is caused by abnormal tire pressure, sometimes it is clear that there is no problem To jump out and show. As for the rusty wheel hub and disc brake, Huang said it didnt bother him.

In addition to Huang Wenming and Bao Wei, Shen Huashuang of Suzhou purchased a gray 1.6T hand in hand all in one bright and outstanding 2012 car from Suzhou huameidu Skoda 4S store. He told the surging news that the 4S store also told him that the car was in stock when he bought it, and he enjoyed a discount in terms of price.

Zhou Xia of Nantong also purchased a gray 1.6T manual sharp Yizhi sedan in the 4S shop of Zhongda Skoda in Nantong Yangtze River. The manufacturers guide price is less than 100000 yuan. Like the three cars mentioned above, Zhou Xia said that the 4S shop only told him it was a stock car when he bought it, and also enjoyed preferential prices.

But this is not the case.

Water quality damage caused by typhoon Feite

Until now, they only know that their cars are stock cars, and Huang Wenming, who has enjoyed preferential price, has not known that their cars may be damaged by the 2013 fitter typhoon by the end of November 2019.

The e-mail from Skoda Dahua East District to 51 4S stores in the area requires 4S stores to deal with the water inlet vehicles.

E-mail content from Skoda Dahua East District to 51 4S stores in the area

There are attachments at the end of the email, including the frame number, model, configuration and other information of the batch of vehicles.

As early as at 9:23 p.m. on Sunday, December 21, 2014, before Huang Wenming bought the car, a sender with an email address of Cai Jinbai and a suffix of SAIC Volkswagen csvw sent an email to 51 4S stores in Jiangsu and Anhui with the email name of quality damaged vehicle and long stock age vehicle handling plan of the headquarters - Greater East China. The email also The email address suffix domain name was copied to 23 people of SAIC Volkswagen.

Auto trade resale process mentioned in the email

Details of 59 quality damaged vehicles in the email attachment

According to the email, 59 of the above vehicles have been allocated to the East District of Dahua, 15 of which have been digested internally and the remaining 44 are to be digested. Each dealer is required to report at least one vehicle demand. The two attachments of this email are the auto trade resale process and the vehicle information excel form.

The payee in the email is Shanghai Automobile Trade Co., Ltd. and the signature office is the business card information of the sender Cai Jinbai. Surging news learned from one of the dealers that CAI Jinbai was the planning director of the east area of Skoda Dahua at that time.

On Monday, December 22, 2014, at 12:42 noon, Cai Jinbai sent another email to the same recipient and CC as the first email mentioned above. This time, the mail released the matching results of the quality damaged vehicles and the long-term stock age vehicles of the headquarters and the list of the dealers not submitted, and made clear the destination of these vehicles.

According to the attachment of the above two mails, there are 59 vehicles in total, including 39 vehicles damaged by typhoon fitter, 4 vehicles damaged by spots, and the rest vehicles with regular long storage age.

The attachment of the email shows that the earliest ex factory date of the water quality damaged vehicle caused by typhoon fitter is June 17, 2013, and the latest ex factory date is October 3, 2013.

This time node is exactly the time when typhoon fete is raging. According to the public data, the No.23 strong typhoon fete in 2013 was formed on September 29, 2013 and dissipated on October 7, 2013. The rainfall intensity brought by fete to the eastern coastal provinces such as Jiangsu, Zhejiang, Shanghai, Fujian and other provinces broke the historical record, which also caused a rare flood disaster throughout Zhejiang Province, resulting in a direct economic loss of 62.33 billion yuan, which was the heaviest direct economic loss of a single typhoon in the past decade.

In the attachment of the above email, the frame number, model and code, color, configuration, interior decoration and other vehicle information of each vehicle are indicated. At the same time, the destination of each vehicle indicates the name of the dealer assigned to it, all from Jiangsu and Anhui.

Through comparing the frame numbers, surging news found that the information of vehicles purchased by Huang Wenming, Su Weitong (Bao Wei), Zhou Xia and Shen Wenhua was the same as that registered in the attachment of the email, all of which belonged to the vehicles damaged by typhoon fitter.

On December 3, Cai Jinbai said on the phone about the above-mentioned email, I dont have an impression. I cant remember. Please ask Shanghai customer service.

At about 11 oclock that day, surging news contacted SAIC Volkswagen customer service, indicating the identity of the reporter, the other party called the leader to answer the phone. After the other party asked the interview questions, he said that they would register and report the feedback, and then a specialist would contact to reply, but by the time of publishing, the other party had not yet replied.

According to the customer service of Suzhou huameidu Skoda 4S store, at the beginning of 2016, the store had a major exchange of blood from the sales, sales director, director and general manager, and didnt know what happened before.

The vehicles are suspected in other regions of the country

Registration information of vehicles and motor vehicles purchased by Su Weitong (Bao Wei)

When I calmed down, I recalled that all kinds of small defects such as circuit failure in the use of the vehicle really conform to the characteristics of the water vehicle, said Su Weitong, who is engaged in the second-hand car business in Nanjing.

Guan, the former boss of a 4S shop of Skoda in Yancheng, received the above-mentioned email. He was also the source of the above-mentioned email. According to Guan, after receiving the email from Skoda headquarters on December 21, 2014, as a 4S shop, we were not willing to ask for these vehicles in practice, we cant just buy and sell them, but we have to pay the manufacturer in advance. The next days second email showed that as many as 25 4S stores in Jiangsu and Anhui did not report to the headquarters the water quality damaged cars and stock cars of fitter, and were forced by the manufacturers to randomly apportion and match them to the stores.

Guan said that according to the content of the email, the headquarters planned to deal with the water quality damage and inventory vehicles caused by typhoon Feite, including Skoda Jingrui, Mingrui, speedai and Xinrui. At that time, Skoda had six regions in the country, namely, East Dahua, Southeast Dahua, North Dahua, southwest, Northwest and South China. The vehicles in East Dahua were divided With 59 units, other regions should also be allocated. Shanghai is the largest sales area of Skoda..

According to Mr. Guans materials provided to surging news, according to Skodas wholesale policy, Skodas headquarters will issue sales targets to 4S store dealers every month, for example, this month you will be given 10 sales targets, you will only sell 6, then you will not be able to make a rebate withdrawal, and you will have to pay for the car by yourself. In the second month, you will continue to be given sales targets, which will add up to you Hold up. Guan said that is one of the reasons why he chose to stand up and send out emails this time.

In terms of price, Guan pointed out that according to the relevant reports of Skoda in that year, the market guide price of the vehicle manufacturers of the relevant batches of Jingrui, Mingrui, speedpai and Xinrui ranges from 80400 yuan to 216600 yuan, while the price of the vehicles purchased by Huang Wenming and Su Weitong (Bao Wei) is actually the market price of the normal new vehicles. In the actual sales process, the normal new vehicles are also There will be a discount. The price they buy is the normal price of a new car.

Mr. Su Weitong and Mr. Guan respectively said that the water inlet vehicles can circulate in the market, but they must be clearly informed to the consumers in advance. On the premise that the consumers are willing to buy, the price should also be greatly reduced, depending on the degree of water inflow, I engage in the second-hand car business myself, and I dare not accept the water inlet vehicles.. Just after Typhoon Shanzhu No. 22 in 2018, many auto media exploded the car with the original 300000 yuan. After the Shanzhu was soaked in water, it could only sell 30000 yuan.

On November 29, 2019, Su Weitong contacted the appraiser of Nanjing Jiangsu SUSHUN Mingda Skoda 4S store where he bought the car in front of the surging news, and asked the other party whether the purchased vehicle had been flooded. The other party denied that it was unlikely and needs to further confirm with the company.

According to Zhou Zheng (pseudonym), a gold medal salesperson in a 4S shop in the southwest of Skoda, only people above the sales manager level know about such cars in the 4S shop, even the sales manager doesnt know about it. As he knows, Skoda did handle a batch of warehouse age cars before and after 2014.

Tell the consumer, will the consumer still want this car? Definitely not. Mr. Guan said that in the actual sales process of 4S stores, due to the problem of price and hidden danger of vehicle safety, the imported water quality damaged vehicles generally do not tell consumers the truth, and ordinary consumers can not see it.. varnewsFontSize=wwwstore.getItem(fontSize);if(newsFontSize!=null&&newsFontSize!=){$(.news_txt).addClass(newsFontSize).attr(data-size,newsFontSize);$(#+newsFontSize).addClass(on).siblings().removeClass(on);}varplay=function(divId,url,defImg,w,h){jwplayer(divId).setup({flashplayer://file.thepaper.cn/www/v3/js/jwplayer.flash.swf,file: url,image:defImg,width:w,height:h});}varplayUrl=http://cloudvideo.thepaper.cn/video/865b8f1d5dee46c3810af331f0de7104/hd/8635fc21-a7c7-4f80-9712-1378798bba67-354432a5-e2b1-fba0-51bc-348739a509fc.mp4,wrapperId=player_wrapper,$wrapper=$(#+wrapperId);if(playUrl){play(wrapperId,playUrl,//image2.thepaper.cn/image/cover/20191202/9bd6e9ce464c47f8ac Caf1816387f108-20191202121104211-45224248704492294-ff67b27d-5b33-49c3-8771-62b83e7e751a. PNG , $wrapper. Width(), $wrapper. Height())} source: surging news editor: Li Chao, nb12814

Tell the consumer, will the consumer still want this car? Definitely not. Mr. Guan said that in the actual sales process of 4S stores, due to the problem of price and hidden danger of vehicle safety, the imported water quality damaged vehicles generally do not tell consumers the truth, and ordinary consumers can not see it.. varnewsFontSize=wwwstore.getItem(fontSize);if(newsFontSize!=null&&newsFontSize!=){$(.news_txt).addClass(newsFontSize).attr(data-size,newsFontSize);$(#+newsFontSize).addClass(on).siblings().removeClass(on);}varplay=function(divId,url,defImg,w,h){jwplayer(divId).setup({flashplayer://file.thepaper.cn/www/v3/js/jwplayer.flash.swf,file: url,image:defImg,width:w,height:h});}varplayUrl=http://cloudvideo.thepaper.cn/video/865b8f1d5dee46c3810af331f0de7104/hd/8635fc21-a7c7-4f80-9712-1378798bba67-354432a5-e2b1-fba0-51bc-348739a509fc.mp4,wrapperId=player_wrapper,$wrapper=$(#+wrapperId);if(playUrl){play(wrapperId,playUrl,//image2.thepaper.cn/image/cover/20191202/9bd6e9ce464c47f8ac caf1816387f108-20191202121104211-4522424874084492294-ff67b27d-5b33-49c3-8771-62b83e7e751a.png,$wrapper.width(),$wrapper.height())