Ms. Deng express damaged the traditional Chinese painting. West China Metropolis Daily
The express company said that because Ms. Deng didnt insure the express goods, she could only compensate 300 yuan. The reporter then visited a number of express companies and learned that it is difficult to reach the actual price of valuables even if they choose to insure. Most express companies only have a maximum price of 30000 yuan.
People say that the express delivery is worth 700000 paintings, but its a dime less after its received
According to Ms. Deng, due to the exhibition of Luo Jiakuan, a painter, to be held in Chengdu, she sent more than 100 paintings from Beijing to Chengdu on October 8. She did not guarantee the price of these paintings because she sent them by express delivery many times before, and they were protected by Pu management every time. Ms. Deng said that when the couriers learned that it was a traditional Chinese painting, they received and distributed it without asking. Even if the price is guaranteed, its useless. Only a few thousand yuan will be guaranteed. The courier will not accept it even if its expensive. Ms. Deng said helplessly.
However, after receiving the express delivery on October 12, one of the paintings made Ms. Dengs eyes silly: the Pu tube protecting the painting was disconnected, and the painting inside was not only missing a corner, but also punched two holes in the middle. Its six feet long, and its going to cost 700000 yuan on the market. Ms. Deng said that the incomplete corner of the painting can no longer be found, so it is impossible to repair the whole painting.
As for Yuantong express delivery, Ms. Deng said: at the beginning, Yuantong was in Beijing because it was able to enter our community and felt convenient. I didnt expect to encounter this kind of thing. In the 10 days after the problem was reported, Yuantong Express didnt come up with a substantive solution, it was all my initiative to call, but they always said they were reflecting the situation.
On October 28, after communicating with Yuantong express, Ms. Deng was only willing to compensate 300 yuan. She is obviously not satisfied with this: such expensive paintings only pay for this point, definitely cant accept.
On the same day, the relevant person in charge of Yuantong express in Sichuan said that only 300 yuan was compensated because Ms. Deng didnt guarantee the price of express goods. According to the companys regulations, if there is any damage to the uninsured goods according to their value, they can only compensate for hundreds of yuan, he said. As far as I know, most express companies do. If there is insurance, they will make compensation according to the agreement.
Most of the valuables with a price limit of 30000 are even rejected
In fact, the express transportation of valuables has always been a headache for express companies.
Yuantong Express Sichuan related person in charge revealed that if the value of the insured express goods is particularly large, some couriers will even reject them. The cost of insurance itself is only a few hundred yuan. If a thing with hundreds of thousands of yuan is damaged, the courier cant afford it. The reporter inquires to know that the highest insured amount of Yuantong is 30000 yuan. In addition, the goods that cant verify the real value belong to the scope of uninsured price, our internal regulations, high-value goods courier should remind the other party of the insured price in principle. Said the person in charge.
According to the official websites of other express companies, except for SF express, most of them have a price limit. The reporter then asked several major express companies about the insurance price of calligraphy and painting transportation. In terms of the maximum insurance amount, the proportion of premium, and whether they can transport, the answers of each express company were not the same.
Shentong express a network personnel told reporters that the maximum insurance price of express goods is 10000 yuan, and the premium is charged by 3%. If there is no insurance, only the freight will be compensated if there is any damage.
And the personnel of a branch of Zhongtong express said that the maximum insured price is 5000 yuan, 2% of the premium is charged, and 5 times of the freight is paid if there is no insured price.
Baishi express network personnel said that their premium ratio is 1%, there is no maximum limit, but generally too expensive will not receive and send, so there is no problem of maximum insurance price.
The head of a branch of Yuantong Express told reporters that the maximum insured price is 30000 yuan and 6 u2030 of premium is charged. However, it is worth noting that there are different opinions about express delivery agents in a branch of Yuantong Jinjiang District. As for the 700000 words and paintings, the other side said that they could be insured at a price of 30000 yuan in general and 2% in premium. You charge 1 u2030 for a large amount, 700 yuan in total.
The relevant person in charge of SF express said that the company has corresponding handling methods for valuables. For insured goods with more than 500000 yuan, the courier should apply to the company for filing, but generally they will pass.
Due to different insurance companys insurance standard and cost
In addition, for the different insurance service standards of express companies, Xu Yong, chief consultant of express logistics consulting network, explained: the insurance business is not done by the express companies themselves, but with the insurance companies. Insurance companies are different, so are the standards and fees.
As for the rejection, another industry source said that according to relevant laws, only postal companies must send Legal Express articles. But at present, most of the express companies on the market are private enterprises, when these express companies can not guarantee the safe delivery of goods, it is normal to refuse.
However, in the past, even if the price is insured, the rights and interests of consumers may not be protected.
In 2018, Mr. Liu of Nanning entrusted deppon logistics to deliver a batch of porcelain worth 3 million yuan from Chengdu, and he specially insured the porcelain for 20000 yuan. As a result, when the porcelain was sent to the designated place, none of the five pieces of porcelain was complete and all were broken. After that, the staff of Debang said that the maximum compensation was 20000 yuan.
Xu Yong said that because most express companies are worried about sending valuables, it is suggested that if citizens have such needs, it is better to choose a professional express company and carry out price protection. In Europe and the United States, many people even transport valuables themselves, which is also a choice.
In response to this matter, the reporter contacted CHEN Ye, the director of Chongqing Kangyu law firm by telephone. CHEN Ye said that if the goods are insured during express delivery, compensation shall be made according to the insured value; if there is no insurance, compensation shall be made according to general goods. It is suggested that consumers must insure the price of high-value goods in express delivery. Once the goods are damaged, they can avoid their own losses.
CHEN Ye further said that the above-mentioned situation is only limited to the accidental damage of express delivery. If the express delivery company has gross negligence, such as intentionally damaging or destroying the express delivery, the consumer shall obtain compensation equivalent to the goods. He suggested that consumers negotiate with express companies to solve the problem. West China Metropolis Daily - cover reporter Yang Shangzhi
Source: Qiao JunJing, editor in charge of Huaxi Metropolis Daily