Tmalls flagship store is involved in holiday? Women spend 7600 yuan to buy big brands to board the case, which is too greasy.

category:Society
 Tmalls flagship store is involved in holiday? Women spend 7600 yuan to buy big brands to board the case, which is too greasy.


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At tmalls flagship store, I spent 7600 yuan to buy a big brand to board the case and found it was a fake?! (source: ~)

Zhai said that she bought a magnesium aluminum alloy chassis at the official flagship store of tmall rimowa, and found that it was actually a fake. In response, rimowa said that the box was transferred by the consumer, denied that it was a fake, and said that the staff just pasted the wrong code. When we look at the news knews reporters intervention, rimowa refused to accept the interview and was eager to provide consumers with the so-called triple compensation.

Ms. Zhai said that she is the front desk of a company. Some time ago, the company asked her to buy a brand to board the chassis for her colleagues on business. On September 23, she bought a silver magnesium aluminum alloy chassis at the official flagship store of tmall rimowa, with a price of 7600 yuan. On September 25, after the case was delivered, it was found that there were traces of similar paint on the handle and other places. As a result, Ms. Zhai asked for a refund and returned the boxes through the express company called from rimowas official flagship store.

However, the other party rejected the returned goods and the delivered goods because the codes on the boxes were inconsistent.

Originally, the so-called coding inconsistency refers to the inconsistency between a series of codes engraved on the box body and those pasted on the packing carton. According to rimowas official flagship store, it was Miss Zhai who transferred the boxes. To this end, Ms. Zhai suggested that when buying, the other party didnt remind her to check the code when receiving the goods. Moreover, she found several other code stickers in the carton, which were not consistent with those on the body and carton.

Ms. Zhai said that the other party said that the box was made by zimova, and the coding may have been wrongly pasted by the staff, but the paint was not caused by them. Ms. Zhai thought that when she received the goods, it was the original packaging, and the paint was not caused by her.

Ms. Zhai said that in order to prove her innocence, the head of the company took the box to rimowas official repair shop for identification while taking the monitoring during the delivery, but received an unexpected response.

Rimowa Xianxia Road Maintenance Center: your box is not our product.

Mr. Jiang: where do you think its not your product?

Rimowa Xianxia Road Maintenance Center: according to the characteristics of our products.

With questions, see the news knews reporter came to rimowa company, located in block 1 of Henglong square, and wanted to hear their response to this matter. However, they said that the public relations personnel were not available. See the contact information left by the news knews reporter, and they will wait for their reply later.

Later, a person from a public relations company that claims to be entrusted by rimowa called knews to see the news reporter. Because the identity of the other party could not be verified, knews asked the brand side to directly respond to the incident, but there was no news after that.

But at the same time, zimova is constantly saying to consumers, there are some problems with the boxes, but the channel is not clear, and is willing to make compensation, one refund for three compensation. Mr. Jiang said that the consumer rights and interests protection law has only one refund and three compensation, and there is no theory of one refund and three compensation.

After that, Mr. Jiang received a call from the customer service director of zimova.

Rimowa customer service principal: we have dealt with this customer service very seriously and dismissed it. In addition to what you said, we will give you a refund of one to three. What else do you need? I can make it up to you. Do we have to sign this agreement again? If Im sure to sign an agreement, you cant explain it without signing it. Can you sign a unilateral agreement, that is, it doesnt involve the company or the brand. I have a unilateral agreement with you.

In response, Zhao Shan, a lawyer from Shanghai Dingli law firm, pointed out that the return, one compensation and three compensation for the sale of fake goods are the provisions of the law on the protection of consumers rights and interests, which should not be based on the signing of the so-called unilateral agreement.

As of the press release, Ms. Zhai said that she had received rimowas refund of one to three.

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