Eleventh, the new rules for express cabinets were implemented. When consumers expect express delivery service to be able to reach a higher level, the issue of courier cabinet inducing reward has aroused heated discussion recently. A reporter from Beijing Youth Daily visited several communities on October 12 and found that the service of express cabinets has not been improved due to the implementation of the new regulations. What it has is not only the problem of inducement of reward, but also the problems of forced payment, express delivery without notice, open the cabinet to judge and sign in, single means of informing information, etc., which are also criticized by consumers.
Seduction reward? Fengchao has responded
Recently, according to netizens, Fengchao Express Cabinet appears to need to pay one yuan to appreciate the prompt when picking up the pieces. The prompt skips the button and is gray. It can not be selected. Netizens question that there is induced consumption behavior in Fengchao Express Cabinet. Some netizens also said that their express delivery only kept for 7 hours, and they had to pay one yuan to get it. They were robbing money at all.
In response to this matter, Beiqing Daily reporters visited a number of communities using Fengchao Express Cabinet, and found that, as reflected by netizens, Fengchao Express Cabinet will appear a reward page when the express is put in a certain time. The page is mainly two-dimensional code, showing the time when the express is stored in the cabinet, and has the words scan code to appreciate 1 yuan storage fee. Under this page, there is an option to skip appreciation and a countdown of 30 seconds. Compared with the reward page, the font color of skip appreciation is lighter and compatible with the background color.
In interviews with nearly 50 residents who have used Fengchao, about 80% said they have seen reward pages, while some express cabinets managed by Fengchao have no such function. Among these residents, some middle-aged and elderly users said that they thought the page was to pay for the express delivery, while young users said that they would skip the page directly when they saw it.
For this matter, Fengchao said that if the storage is greater than or equal to 7 hours, the Fengchao Express Cabinet will indeed pop up the page of appreciation payment, but the pick-up can be clicked to skip the appreciation for free, there is no phenomenon of compulsory fees, even more than 24 hours will not be compulsory charges. For the word skip appreciation after the adjustment becomes not obvious enough, Feng Chao has previously said that the picture changes are the result of conventional visual upgrades. On October 11, Fengchao responded to the incident reported by netizens. Fengchao said that reward is to encourage users to pick up pieces from the counter as soon as possible after receiving the pick-up code, in order to promote the efficient use of express resources. Whether the function is turned off or not can only be feedback to the technical department at present.
Compulsory charges for express cabinets and unclear charging standards
During the visit, Beiqing Daily reporters found that although it has become a hotspot on the Internet, inducing reward is only one of the problems in the use of express cabinets. As a sharp weapon to solve the problem of the last kilometer of express delivery, with the wider coverage of express cabinet, there are also other minor defects, among which the netizens reflect the biggest is charging.
The reporter of Beiqing Daily noticed that at present, there are three brands of express cabinets in many districts in Beijing, including Fengchao, Newbie and Express. Compared with Fengchaos reward, courier is overtime direct charge, and users can not know whether to charge or not before using it.
There is only one kind of express delivery in our community. I dont usually let express delivery put in the express cabinet, because it may be charged. Residents of a small district in Tongzhou told Beiqing Daily that he found the charge only after an express was stored for more than 24 hours.
The reporter of Beiqing Daily noticed that there were no charges and Related words in the multiple information on the front page of express delivery cabinet. A user who is picking up a piece indicates that if the time-out occurs, it will jump out of paying the two-dimensional code after sweeping the piece. You cant get it without sweeping the payment. And how about the charging standard? Different users give different feedback to reporters. According to the feedback from netizens, express delivery cabinets are still free within 24 hours in some districts, free within 12 hours in some districts, free within 2 hours in some districts, and charged as soon as deposited in some districts.
The reporter of Beiqing Daily consulted the courier service as a consumer. For reporters to inquire about the charging standard of express delivery cabinet, customer service said that only the express delivery number put in the express cabinet can be inquired. It clearly indicates that it is impossible to directly answer the charging standard. At the same time, it also clarifies that before using express delivery cabinet, users can not know whether the relevant express cabinet they use charges and what standard charges.
And this kind of charging mode is also criticized by consumers. A reporter from Beiqing Daily inquired about the black cat complaint and found that there were 26 complaints about express delivery, most of which were charged for unknown complaints.
More than ten days after the implementation of the new regulations? The effect remains to be observed.
On October 1, the Measures for the Management of Intelligent Express Box Delivery Service (hereinafter referred to as Measures for Management) issued by the Ministry of Transportation came into effect.
According to the Regulations, before using intelligent express box to deliver express mail, the recipients consent shall be obtained; if the recipient disagrees, the enterprise using intelligent express box shall provide delivery service according to the address stipulated in the express service contract. Except for the smart express box designated by the sender as the delivery address when delivering goods. In addition, if the package of express mail is obviously damaged and the weight of the express mail is obviously inconsistent with the record of the delivery details sheet, the enterprise using the intelligent express box shall not use the intelligent express box for delivery. If the delivery details list indicates that the items in the express are fresh products and valuable items, the enterprise using the intelligent express box shall not use the intelligent express box to deliver them, unless otherwise agreed with the sender. Where an enterprise uses the smart express box to place the express in the smart express box according to the agreement, it shall promptly notify the recipient to take out the express and inform the name, address and storage period of the smart express box. Intelligent express box operation enterprises shall reasonably set up the storage period of express mail and shall not charge the recipients within the storage period.
Many citizens believe that the service level of the last kilometer of express delivery should be upgraded and improved after the implementation of the Measures. However, the actual experience shows that there is little difference from the previous one.
Mr. Zhao, a citizen, received seven online express purchases after the Eleventh anniversary. No matter which express company delivered them, all of them were directly put into the express cabinet without receiving any telephone calls. And Beiqing Daily reporters in Chaoyang Changying District in front of a small express cabinet to see, often have express delivery trucks to stop in front of the express cabinet, take express direct operation into the express cabinet, during which there is no inspection of parcels, dial phone behavior. The reporter of Beiqing Daily then visited the express cabinet in more than ten districts of Chaoyang, Dongcheng and Tongzhou. Only four or five couriers dialed the phone before putting the express into the express cabinet. Some couriers explained why they put the express cabinet without consulting the users. Some of them had consulted the users before leaving the express cabinet and others had consulted the users before putting it into the express cabinet. There are also couriers who admit they dont have time to make phone calls. Its too busy to answer the phone now. If you dont want to put the express cabinet, tell me about it.
Functional departments suggest that if consumers encounter irregular operation of couriers, they can complain to enterprises, which need to be rectified according to the actual needs of the recipients. At the same time, we can also make a complaint call 12305 for customers in the postal industry.
Wen/our reporter Zhang Xin co-ordinates/Yu U.S. and U.K.
Source: Liable Editor of Beijing Youth Daily: Yao Liwei_NT6056