Zhongtong Express took the lead in announcing the double 11 price increase: the adjustment is for customer satisfaction

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 Zhongtong Express took the lead in announcing the double 11 price increase: the adjustment is for customer satisfaction


On October 11, China Express issued a Notice to Customers on the Response Plan for the Peak Season, which is called to ensure the safety and stability of express service during the peak season, to maintain service quality and customer satisfaction, and to cope with the rising costs of venues, transportation and employment in the peak season, China Express will adjust its express fees from November 11, 2019.

However, in the announcement, China Express did not inform the specific adjustment range, but said that local service outlets should implement it in accordance with the headquarters guidance and suggestions and in accordance with their respective actual situation.

As for the price increase of express delivery, China Express said that as the express industry entered the peak season, it is predicted that this years Shuang11 express volume will continue to grow substantially, and the industry will face unprecedented pressure and severe challenges. Therefore, during the peak season, express companies will invest more manpower and material resources to ensure smooth operation during peak period and maintain service quality and customer satisfaction. In addition, the cost of site, transportation, labor and other costs will rise accordingly. Therefore, after comprehensive consideration, China Express will actively adjust the express cost.

Referring to the impact of the cost adjustment on consumers, Zhongtong express said that the starting point of the cost adjustment is to maintain the quality of express logistics service and the satisfaction of Express customers and consumers during the peak period, and the impact on consumers and business customers is positive.

In recent years, four links and one access has been adjusting the price on the eve of Shuang11. After the price hike of China Express, other express companies such as Yuantong and Shentong are expected to follow up soon.

Zhongtong launched the first gun of double 11 express price increase: it is expected that the large increase in volume will increase investment

On October 11, Pengchao journalists learned from Zhongtong Express that Zhongtong Express released Notice to Customers on the Preparedness Plan for the Peak Season.

In order to ensure the safety and stability of express delivery service during peak season, maintain service quality and customer satisfaction, China Express will adjust its express delivery fees from November 11, 2019 to cope with the rising costs of venues, transportation and employment in peak season, according to the Customer Notice.