Netease Technologies News September 24, according to foreign media reports, Google employees will again start listening to audio clips of people talking with their digital voice assistant, Google Assistant, in order to help improve product quality - but this time, they will first seek the approval of users.
In July, a Dutch contractor leaked recordings to a journalist who could identify specific people from the recordings. Since then, Alphabets Google has suspended all its human audits of Google Assistant. On Monday, Google said it would restore manual censors, but added a new set of precautions to protect usersprivacy.
Companies such as Google and Amazon use manual transcription to check machine translations in order to make them smarter. This is common, but it also makes some users worry about being monitored by large technology companies. The companies insist that the audio clips are unrelated to personal identity information.
Nino Tasca, Senior Product Manager of the Google Assistant team, said in a blog post that under Googles new policy, if users choose a feature that also improves audio quality, their audio may be heard. The company also tried to identify accidentally captured audio more accurately. Usually, Google Assistant starts listening only when someone says Hey, Google, but sometimes the system may misinterpret other things as wake-up words and start listening without the users knowledge.
Google also said that users could view their past interaction records with their voice assistants and delete any content at any time. (ROBOM)
Source: Responsible Editor of Netease Science and Technology Report: Wang Fengzhi_NT2541