On August 24, Mr. Liu and his family were refused entry by Indonesian Customs staff because they failed to pay a tip of 150,000 Indonesian guilders (about 75.7 yuan) per person when they passed through the Customs in Indonesia. In recent years, it is not uncommon for Chinese tourists to be asked for tips by Indonesian customs officers. In response, the Embassy of the Peoples Republic of China in Indonesia said that if Chinese citizens encounter bribes demanded by Indonesian customs staff, they should resolutely resist and contact the consulate for consular protection at the first time.
On August 24, Mr. Liu, who works in Singapore, booked a two-day, one-night trip and hotel for his family to Batam Island, Indonesia. Unexpectedly, a happy family was troubled when they went through customs in Indonesia.
On that day, Mr. Liu, who had passed the customs successfully, found that his parents, sisters and his 10-year-old nephew were directly stopped while crossing the customs and sent to an office by the staff.
Two customs officers dressed in civilian clothes told Mr. Liu that although Indonesia is exempt from the Chinese passport, his familys Singapore tourist visa will soon expire. As long as Mr. Lius family pays 150,000 Indonesian guilders (about 75.7 yuan) per person, the staff will be able to clear the customs.
Mr. Liu recalled to reporters that he was engaged in financial work, because his work required frequent travel from home and abroad, so his passport was stamped with many other countriesentry and exit stamps, and customs clearance was relatively smooth. But all the family members with whom he traveled held new passports, which he suspected was related. In addition, he also said that the staff in civilian clothes did not wear any documents, facing the unreasonable demands of Indonesian customs staff, he and his family refused on the spot.
As long as it is within the validity period of the visa (family validity to 29 days), their families can enter the country many times on the basis of the Singapore tourist visa. Mr. Liu said that he had shown his familys tickets and hotel reservation information to Indonesian Customs staff at the scene, and also provided tickets to fly back to China from Singapore on the 29th. However, the two casual-clothed staff only carelessly indicated that they and their families should be handed over to their officials. (official).
About 10 minutes later, an official dressed in white Indonesian customs uniform took Mr. Liu and his family to another room and went through the formalities of refusing customs clearance directly.
The staff of Indonesian Customs, as workers of state organs, have made such a bold move. Mr. Liu laughed and cried at this. Although he had heard about the bribery of Indonesian Customs from passengers, he did not expect to encounter it himself. Because of the sudden incident, in anger, the family did not choose to ask the Chinese Embassy in Indonesia for help.
Unlike Mr. Lius family, Mr. Zhang was released smoothly by the Indonesian Customs after paying tips to the staff of the Customs in the face of bribery demand.
Mr. Zhang told CNYN that he was asked for tips when he entered Jakarta.
At that time, because I was going abroad for the first time, there were blank pages on my passport. Mr. Zhang said that he went to Indonesia to attend the international conference in January 2016. In Indonesian Customs, the same thing happened when the staff of Indonesian Customs asked for tips. Afraid of being refused entry, Mr. Zhang was released after paying the other party $5. He stressed that such a situation had never happened again after the entry and exit stamps of several countries had been stamped on his passport.
On September 6, the staff of the Press and Public Affairs Office of the Chinese Embassy in Indonesia told reporters that if Chinese citizens travelling to Indonesia are faced with bribes from Indonesian customs staff, they should resolutely resist and seek help from the consulate. At present, the direct way for Chinese people to apply for consular protection is to dial 12308. The domestic consular centers will give back the application for protection to the foreign embassies and consulates in the first time. In addition, our citizens will receive short message reminders containing local consular protection hotline information when they go out in some countries. The mobile phone hotline will check in 24 hours.
The staff member stressed that when Chinese citizens encounter problems overseas, they must contact the embassy and consulate to apply for consular protection as soon as possible on the premise of abiding by local laws.
In addition, for similar incidents, the Consular Protection Center of the Ministry of Foreign Affairs has repeatedly appealed that every Chinese citizen should resolutely say no to the tips demanded or paid at the port. To this end, they also produced bilingual cards, which were distributed at check-in counters of major airports and airlines in China. And give the netizens tips: if you ask for tips from public officials outside the country, please refuse and show them cards; if you encounter a guide expressly or implying that tourists pay tips to public officials outside the country, please refuse and report to the 12301 tourist service hotline of the Ministry of Culture and Tourism.
Source: Luo Chongwei_NB12082, responsible editor of China Youth Daily