Insurance companies encounter a sniper of occupational surrender: the gospel of being maliciously stripped of wool or policyholders?

category:Finance
 Insurance companies encounter a sniper of occupational surrender: the gospel of being maliciously stripped of wool or policyholders?


His company is not only a business of refunding insurance, but also looking for partners of cities to cooperate or join in, charging high training fees, teaching the skills and procedures of refunding orders. It can join the partnership system to open up local markets, and also help make orders.

Many people who do the same thing as Wang Yu are being discussed by the market, even for insurance companies, there are nails in the eye, thorns in the flesh.

Indeed, Wang Yus approach is not pleasant, wandering in the grey zone: using customers to purchase insurance, insurance companies in the sales process of some irregularities and violations, and to complain to the insurance company or regulatory authorities, ultimately help customers to refund the insurance in full.

Make orders and train correctly

Do not do the list below 8000, do not do the agents own insurance policy, acquaintance insurance policy prudently, this is Wang Yus operation threshold.

In the past ten years, I have experienced many positions (sales, customer service, complaints, compliance, etc.) of the front, middle and back office of the insurance company. I know how the front, middle and back office of the insurance company works. I am more aware of the common skills and pits in the actual marketing, and I am familiar with the process and requirements of case handling. I consult several places in the name of clients. After managing the platform, Economic Observer reporters found that Wang Yus fee was slightly higher than that of his peers - many platforms charge 20% of the refund fee, while Wang Yu can receive 34% of the refund fee, but in Wang Yus view, he is more professional.

From helping relatives and friends deal with some insurance disputes to leaving the insurance company for special surrender business, Wang Yus changes took place in the past two years. Previously, I have seen relevant cases, and later found that there are websites and a team of lawyers specializing in doing this. Many people have come out to help themselves. Wang Yu said.

Reporter search found that in Taobao, idle fish, Weixin, Weibo, even know, tremble, Xiaohongshu and other APP, website can find a consulting platform for related insurance refund business.

An insurance practitioner told the Economic Observer that these teams already have process operations, such as uniform collection of evidence materials, template for complaint content, and even parallel written template and telephone template. After discovering potential customers, they will collect personal information, learn about the situation, then collect deposits, and open them up. In this process, customers will be guided to use telephone recordings, Wechat screenshots and other means of fishing for evidence, and finally resort to supervision to exert pressure on the company, in order to achieve the purpose of full refund of insurance.

Economic Observer reporters in the consumer identity consultation found that the process was described by a similar platform is very simple. It wont be too much trouble. Customers only need to go to the insurance company twice, once to apply for a refund, the second to sign for confirmation and take money, and the rest is mediation by lawyers. Lawyers will tell clients what to say when they go to the insurance company according to their different situations. If they dont know what to say, it will make the processing cycle longer. When consulting a surrender business platform, the reporter of Economic Observer received such feedback. Customer service personnel on the platform also said that the two-week completion of electricity sales, face-to-face sales of 30 to 60 days. If the refund amount is less than 70% of the premium, the full refund fee shall be charged.

According to Wang Yu, his companys business is not just to help customers withdraw insurance. Wang Yu is also vigorously looking for his city partner. Urban partners need to go to Wang Yus headquarters city for training and study. The single-person course is about 30,000 yuan. The training content is the whole process of insurance refund, including different links, skills and speech skills, such as billing and making bills. After the completion of the training, they can return to the city where the trainers are located to carry out business, and even pull a team to do it. Headquarters will share resources with the urban partner team and run in partnership mode. There is no list in the early stage. Headquarters will provide help. Training is really a bit like the training mechanism of insurance companies, or can be said to learn from them, Wang Yu said.

According to the current Insurance Law, if the hesitation period has passed, insurance consumers can only return cash value if they apply for refund. Many long-term insurance in the past few years, the cash value is very low, for example, some long-term life insurance policies, the first year of refund, the cash value may be less than 40% of the premium. Normal channel of insurance refund loss is large, but also to the refund industry practitioners have brought business opportunities.

But why would an actuarial insurance company get rid of its wool by a few malicious surrenders? Simply put, we have caught the insurance companys psychology of choosing peace of mind in order to reduce the complaint rate in response to the regulatory assessment. As long as the operation is in place, most of them can succeed. If they resort to supervision directly, insurance companies will try to satisfy consumersneeds in order to appease consumers. In addition, sometimes, the cost of handling a single complaint is relatively high, the energy of insurance companies is limited, and some grass-roots organizations are facing greater pressure, many of them. Unreasonable requirements will also be met, said the manager of a branch of an insurance company to the Economic Observer. At present, we will first understand the specific situation of the complaint, analyze the pros and cons to persuade, if we continue to insist, there is no way.

In recent years, the CBRC has reported the complaints received by insurance companies quarterly and yearly, and publicized the companies with a relatively high number of complaints.

In 2010, an old man in Taizhou, Jiangsu Province, had invested more than a dozen insurance policies for his grandchildren without their parentsknowledge. The premium was hundreds of thousands of yuan. After civil lawsuits and administrative complaints, he was able to refund the premium in full. Since then, full refund has been well known by more and more people, and gradually industrialized.

For the insurance industry, one of the biggest problems it faces is the negative impact of sales misleading on the industry. In order to rectify the disorder in the sales process, the regulatory authorities have sent many papers, several rounds of rectification, many companies have been fined, and the disorder in the industry sales has been improving, but there are still many problems.

In April this year, the Bancassurance Regulatory Commission (BIRC) reported the situation of the special action of eliminating sales chaos and combating illegal business. After conducting a spot check on 133 provincial-level institutions and grass-roots network outlets of personal insurance companies, it was found that there were 1529 kinds of irregularities involving a sum of 220 million yuan. In response to the problem of irregularities, the local Banking and Insurance Regulatory Bureau conducted 46 regulatory talks, issued 111 regulatory letters, and imposed 127 administrative penalties and 299 people.

This is why Wang Yu insists that, despite the strengthening of supervision, sales misleading is almost inevitable. Wang Yus sword is Article 116 of the Insurance Law. Under this clause, the author lists twelve kinds of acts that insurance companies and their staff cant show in insurance business activities, including deceiving insurers, concealing important information of insurance contracts, hindering insurers from fulfilling their obligation to inform, giving or promising to return outside insurance contracts. Deduction behavior, which is a common phenomenon in industry sales.

In the consultation process, Wang Yu said that not all policies are worth operating, customers should fully consider.

Full refund of insurance should be prudent

On August 1, Shenzhen Insurance, a public number operated by Shenzhen Insurance Society and Shenzhen Insurance Association, issued an article suggesting that recently, through social networking platform, online shopping platform, telephone short messages and other channels, social workers frequently issued to consumers the full amount of any insurance company in any region of the country can handle any kind of insurance. Withdrawal business, 100% successful, safe and fast false information, in the name of professional insurance rights protection, let consumers entrust their agents to full refund matters, carry out insurance malicious complaints full refund agent business, seriously misleading consumers, so that consumers face the risk of losing the original insurance contract. As well as the risk of premium increase, recalculating waiting period, or even being rejected when reinsurance is re-insured, and seeking high cost from consumers, which seriously damages the interests of consumers and hinders the normal order of insurance operation.

Similar tips were also issued by the Banking Insurance Regulatory Bureau of Guangdong, Hainan and Guangxi, as well as the industry associations of Hebei and Hunan.

At the same time, the official tips, a question worth considering, if the insurance policy is not satisfied, is it the best choice to surrender the fidelity? When the protection of insurance rights is not limited to disputed insurance contracts, it has developed into a refund driven by economic interests, not only the insurance industry has been hurt, but also the rights and interests of consumers have not been safeguarded, said a legal person.

In the consultation process, some refund platforms will suggest careful consideration, while others directly indicate that they can be handled regardless of region or policy.

It is worth noting that the remuneration of the relevant personnel in the full refund business chain seems to be drawn from the amount of the insurance companys refund. In fact, it comes from the premium paid by consumers before, and consumers lose 30% or more of their principal in the process. Meanwhile, consumers who complain maliciously may be blacklisted by insurance companies and unable to buy insurance products again.

At present, in the face of thesemalicious surrendersituation, it is no longer a problem faced by one or two companies, but a problem faced by the industry, so we need to do some coping from the perspective of the industry as a whole, such as exploring the blacklist system of practitioners. In addition, in the face of this illegal act, the regulatory authorities can coordinate with the judicial and public security departments, Zhu Junsheng, deputy director of the Insurance Research Department of the State Council Development Research Center, told the Economic Observer.

Similar phenomena also bring difficulties to regulation. How to pressure the regulatory authorities through complaints, the regulatory authorities need to coordinate and balance the protection of consumersrights and interests and curbing illegal acts.

And most fundamentally, it is the insurance company itself that closes the door of the surrender business. The insurance industry itself needs deep reflection and there is no problem in pursuing scale itself, but the problem is that if the process of increasing premium income becomes sacrificial, if there is no value creation or if the market rules are not followed, the premium growth with absolute value will become absolute value, and let it become the market. At the center of development, this idolatry of scale makes it difficult for companies to regulate their operations, said Zhu Junsheng. Therefore, to transcend the narrow concept of development, value creation of consumers will be the core of development. To comply with the rules of sales, based on the needs of customers to sell products, truly customer-centered interests. At the same time, market ethics should be rebuilt, and market subjects should assume the responsibility of self-discipline. Source: Author of Economic Observatory: Jiang Xinsun Hao, Editor-in-Charge: Zhong Qiming_NF5619

And most fundamentally, it is the insurance company itself that closes the door of the surrender business.

The insurance industry itself needs deep reflection and there is no problem in pursuing scale itself, but the problem is that if the process of increasing premium income becomes sacrificial, if there is no value creation or if the market rules are not followed, the premium growth with absolute value will become absolute value, and let it become the market. At the center of development, this idolatry of scale makes it difficult for companies to regulate their operations, said Zhu Junsheng. Therefore, to transcend the narrow concept of development, value creation of consumers will be the core of development. To comply with the rules of sales, based on the needs of customers to sell products, truly customer-centered interests. At the same time, market ethics should be rebuilt, and market subjects should assume the responsibility of self-discipline.