According to Ms. Kim, the family of the deceased, they purchased a Kangjia wall-mounted air conditioner on July 1 this year. On July 3, Ms. Kings husband died suddenly at the air-conditioned outdoor plane. According to the diagnostic report issued by the hospital, the deceased was electroshock injury, cardiac arrest and respiratory arrest, and the death medical certificate also showed that the cause of death was electroshock injury.
Beijing Youth Daily reporter learned from Kangjia Group yesterday that after preliminary investigation, the user bought the air conditioner at a local small appliance repair point on July 1, which is not an official designated distributor of Kangjia, and did not make an appointment for the official door-to-door installation service. Instead, he found an acquaintance to install the air conditioner.
Hope to find out the reason as soon as possible and make a remedy.
According to the information disclosed by Kangjia, at 9:20 a.m. on July 6, the company received Ms. Jins report by 400 customer service calls. Kangjia entrusted local maintenance technicians to make an appointment for door-to-door service as soon as it received the demand for repairs. At 10:30 a.m. on July 7, the repairman entrusted by Kangjia arrived at the appointed time only to know that there had been a fatal accident, and immediately reported to Kangjia Headquarters. After learning the news, Kangjia immediately arranged for two persons in charge of the air conditioning headquarters in Chuzhou, Anhui Province to deal with it. After preliminary site investigation, no special leakage protector and effective grounding line for air conditioning have been found. Because the site is located in the vegetable market, the related lines are more complex, and it is difficult to determine the specific cause of the accident for a time.
In order to find out the cause of the accident, Kangjia hopes to conduct a third-party identification as soon as possible, to conduct a comprehensive detection of the air conditioning and electricity environment, as soon as possible to identify the cause of the accident and to carry out rehabilitation work.
Appraisal only takes place in a legal procedure organization.
Air conditioning is called semi-finished product in household appliances industry
Air-conditioning is known as semi-finished products in the household electrical appliances industry. The air-conditioning sold to customers in the stores is only half of the work completed. The delivery and installation services after that are another important part of the whole sales process. The quality of installation determines the refrigeration effect and service life of air conditioning, and its importance is no less than that of manufacturing. In fact, according to the analysis of air conditioning accidents in recent years, with the large-scale and standardization of air conditioning manufacturing, the probability of quality problems in air conditioning manufacturing is greatly reduced, and faults often occur in installation, which makes the importance of installation services in the whole air conditioning industry chain more and more obvious.
Source: Guo Chenqi_NBJ9931, responsible editor of Beijing Youth Daily