Cake shop repeatedly suffered malicious refund peer apologies: wrong counterattack target

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 Cake shop repeatedly suffered malicious refund peer apologies: wrong counterattack target


In the past week, Mr. Wangs cake shop in Jinyang Road, Wuhou District, Chengdu encountered a strange thing. The orders on the takeout platform were constantly refunded after placing orders, totalling 45 orders, resulting in thousands of yuan loss.

Mr. Wangs Cake Shop Meets Partial Returns

The abnormal situation aroused Mr. Wangs vigilance. Through inquiries, it was found that a birthday cake shop named Panda does not leave was a ghost. Therefore, Mr. Wang questioned that the shop was maliciously attacked by his colleagues.

On July 9, Red Star journalists accompanied Mr. Wang and shareholders to Chengdu headquarters of Panda does not leave birthday cake. The shopkeeper responded that: Deliberate order refund is indeed done by the companys employees, but not all orders refund. In fact, the store is also a victim, because of the malicious attack of unknown objects, they take the risk of violation of the rules and regulations without authorization to carry out counter-attacks. After Mr. Wang found out the companys report, he learned about the objects mistake and apologized for it.

At present, the two sides are negotiating on compensation.

In view of the nature of such malicious attacks and whether they should be punished, Red Star News has contacted relevant departments of industry and commerce, but as of the time of publication, no response has been received.

Bizarre orders:

Forty or fifty refunds a week resulted in thousands of yuan loss

Last year, Mr. Wang and his friends partnered to open a birthday cake shop in Jinyang Road, Wuhou District, Chengdu, and sold it on takeout platforms. Due to the moderate price and good quality, business is on the right track, with an average monthly sales of more than 1000 orders, ranking first in the cake takeout shops in Wuhou District.

Since July 3 this year, something strange has happened.

On that day, there were more than a dozen orders on the takeaway platform, and the order was refunded more than ten minutes after placing the order. After finding some abnormalities, the staff tried to contact the single customer by telephone, but could not contact them. In the next week, a similar situation occurred almost every day. Six or seven orders a day for a period of time, calculate the time, estimate that the cake is almost finished, then point a refund.

Mr. Wangs Cake Shop Meets Partial Returns

Mr. Wang said that their shop is to make fresh customized cakes, which will be made and distributed immediately after receiving the orders. When the orders are returned, the cakes made can only be discarded. Over the past week, the situation of returning bills has reached as high as 450 bills, and the loss of thousands of yuan is really abnormal.

Businessmen question:

A return order customer for the cake shop, suffered malicious attacks from peers?

After this incident, Mr. Wang and others searched around and found no reason. Until about 10 p.m. on July 7, five orders were received in 10 minutes or so, and then all orders were returned. When inquiring about the details of the order, Mr. Wang found that one of the orders was located in a birthday cake shop called Panda Do not Go. Unlike others, the order was cancelled immediately after placing the order.

Chengdu Store for Pandas Birthday Cake

Cake shops order cakes?

The order aroused Mr. Wangs suspicion. Was it maliciously attacked by his peers? With suspicion, Mr. Wang called the customer of the order in the name of consulting to buy the cake.

Hello, listen to friends recommend your family can make birthday cake, right?

Yes!

A positive answer came from the other end of the phone. Then, Mr. Wang continued to talk with each other in the name of purchasing the cake, and added a message from the other side, which sent him the location and name of the cake shop, consistent with the information of the Panda does not leave birthday cake shop in the order.

Subsequently, the partner obtained another contact information through the customer who claimed that the panda did not leave the employee and consulted the relevant information. The next day, Mr. Wang and others came to Wanxing Road, Wuhou District, Panda does not go birthday cake shop, to verify the store staff, but were denied one by one. We made a face-to-face call from a customer, and the person who answered the call was an employee in the store.

Nevertheless, the store did not solve the problem.

Peer apologies:

My family is also a victim. When I fight back, the target is wrong.

On July 9, the Red Star journalist accompanied Mr. Wang and shareholders to the Chengdu headquarters of Panda does not leave birthday cake. The Chengdu manager of the cake shop responded to the incident.

Mr. Wang and his shareholders went to Pandas Cake Shop for comment.

The person in charge admitted that he had carried out no more than 10 malicious attacks on Mr. Wangs bakery. For the reasons of the malicious attacks, the person in charge explained: We are also victims! His shop had just opened for more than a month, but was subject to many refunds of orders and poor ratings. These unusual acts, the person in charge considered that peer malicious competition, they took the risk of irregularities to make anti-attack on the top-ranking cake shop.

Pandas dont go to the cake shop to show off the malicious comments on their shop.

Now, when Mr. Wang found the company, he learned that the target of the attack was wrong. For this reason, he apologized to Mr. Wang and others on the spot, and expressed his willingness to compensate for reasonable losses. At present, the two sides are negotiating on compensation. For this encounter, Mr. Wang and shareholders believe that although there are a large number of cake shops in the market and the competition is fierce, everyone should comply with the rules and regulations and operate normally, so as not to let individual unfair competition affect the market order. In view of the nature of such malicious attacks and whether they should be punished, Red Star News has contacted relevant departments of industry and commerce, but as of the time of publication, no response has been received. Source: Red Star News Responsible Editor: Liu Yuxin_NBJS7825

Now, when Mr. Wang found the company, he learned that the target of the attack was wrong. For this reason, he apologized to Mr. Wang and others on the spot, and expressed his willingness to compensate for reasonable losses. At present, the two sides are negotiating on compensation.

For this encounter, Mr. Wang and shareholders believe that although there are a large number of cake shops in the market and the competition is fierce, everyone should comply with the rules and regulations and operate normally, so as not to let individual unfair competition affect the market order.

In view of the nature of such malicious attacks and whether they should be punished, Red Star News has contacted relevant departments of industry and commerce, but as of the time of publication, no response has been received.