Mr. Xiao, who lives in Shenyang, Liaoning Province, reported to the Pengfeng Quality Reporting Platform (www.thepaper.cn/consumersComplaint.jsp) that the fire was triggered by an explosion of a rechargeable battery for an electric vehicle, which he bought at Taobaos Love Madness Business store and used for less than two months. Fire caused the basic burning of indoor furniture, appliances and decoration, resulting in a loss of more than 70,000 yuan.
Mr. Xiao said that after the accident, he had sought Taobao related shop customer service for communication, and according to the customer service requirements of the online shop, the battery residue was sent back to the manufacturer for identification. Who knows, but customer service said that after testing the battery residue sent back, it can not prove that their batteries.
Now that the batteries have been burned down, Mr. Xiao is in a dilemma of safeguarding his rights because he can no longer identify the type and manufacturer of the batteries with the naked eye.
Pengchao News Consulting Love Crazy Commerce online store learned that the shop is an online shop of Land Energy Technology Co., Ltd., selling only batteries of the brand.
An official surnamed Zhu of Land Energy Technology Co., Ltd. said to Peng Mei News (www.thepaper.cn) on the afternoon of June 13 that Ai Mao Commerce and Trade is the companys online store. According to the battery residue sent by Mr. Xiao, it is impossible to confirm the production and sale of the battery company, and the cause of the explosion and fire is unknown. For humanitarian reasons, Mr. Xiao can be refunded the purchased battery.
The person in charge said that no similar incidents had occurred before, and a large extent of the accident was due to improper use of users, such as charging indoors, but now the battery has burned, the charger has burned out, and there is no proof of death.
Fire Caused by Explosion in Electric Vehicle Charging
Mr. Xiao had palpitations when he recalled the explosion that day. At 11:00 pm on May 27, Mr. Xiao had just fallen asleep for about an hour when suddenly there was an explosion in the living room. The voice sounded like firecrackers. It rang several times, because I had just fallen asleep, so I didnt sleep to death. I woke up immediately.
After the explosion, Mr. Xiao woke up the residents of the building layer by layer, considering the safety issues. Almost all the people have come down, just one family is missing. Mr. Xiao said that the fire department came to put out the fire. Fortunately, everyone was okay, but his house was damaged. According to his inventory after the fire, refrigerators, washing machines, televisions and other burned out, indoor wall decoration was damaged to varying degrees, was smoked black.
A brief investigation certificate of fire accident issued by the Fire Department of Shenhe District Fire Rescue Brigade shows that, after field investigation, the site of fire is located in the sitting room of the residence, where the electric vehicle is parked, where the electric vehicle is seriously burned, where the charging position of the electric vehicle has a fixed power supply on the wall, where the power supply is completely burned, and there are obvious fire marks on the surrounding wall. Trace. All the sofas and suitcases around the electric vehicle were burnt down, and the rest parts were reduced in turn. Other halls and rooms have traces of heat radiation and smoke.
Ive been borrowing to live in a friends house, but I cant live in a family. Mr. Xiao told Peng Mei News that the house was rented by his eldest brother. He had just bought it for more than a year. Last year, the decoration was completed. It cost about 70,000 yuan at the beginning of the decoration.
Lithium battery online shopping, less than two months of use
On April 2, this year, Mr. Xiao, who is preparing to buy batteries online, found a crazy business shop with better sales in Taobao according to its sales ranking. He said that when he bought it, he consulted with customer service in online stores and customized a lithium battery to be installed on old electric vehicles. I also sent them pictures of my batteries.
Later, Mr. Xiao spent 432 yuan to buy a custom lithium battery for 36V12A electric vehicle from Ailun Trading. After receiving the batteries, Mr. Xiao went to the roadside mobile repair electric vehicle master to connect the batteries according to the original circuit.
The customer service of this online store also claims to be the shop of Land Energy Technology Co., Ltd. Pengchao News found that the highest domestic sales of Ailun Commerce and Trade shop showed 373 monthly sales. In addition, the shop is Taobao Double Crown shop, which is relatively easy to find.
Peng Mei News found through Tian Eye Check that the companys registered capital is 500,000 yuan. The registered address is on the 4th floor of D Block of Weihuada Industrial Park, 65 Huaning West Road, Longhua New District, Shenzhen. The business scope is the development and sale of lithium batteries, lithium batteries, batteries and other technologies. It was once listed in the abnormal business directory because of the unrelated residence or business place registered.
Mr. Xiao said that when he received the batteries delivered by express delivery, there was only one carton package provided by the express delivery company to protect the batteries. The batteries themselves were not packed outside, and there were no instructions and certificates about the batteries in the box. Only one warranty card was burnt out.
In addition, Mr. Xiao received the battery and found that the new battery had one less safety device than the original battery of his electric vehicle. But when he told the customer service about this, the customer service said, rest assured that use, foot safe, if a voltage is not right, not used, size is a little smaller than you, filled with space can be tightened with cotton stopper can not shake.
Relevant manufacturer: After testing, the residue can not be determined to be the battery sold by the company.
After the fire, Mr. Xiao communicated with the customer service of Ailun Commerce and Trade many times. At that time, the customer service said that it was impossible to confirm their batteries only by burning a few photos of the battery residues, so it was necessary for Mr. Xiao to send the battery residues back to the factory for identification.
A screenshot of Mr. Xiaos conversation with Love Crazy Business customer service was unacceptable to him. A few days later, the customer service told Mr. Xiao that the factorys technical department could not confirm the batteries they produced after testing the batteriesresidues sent back. Subsequently, Mr. Xiaos customer service provided the recipient, Ms. Luo, who wanted to contact the factory directly, but the phone has been unable to connect.
The shop also displays the business license and tax registration certificate of the legal person of Land Energy Technology Co., Ltd. on the commodity details page, as well as photos of the companys front desk, automated production workshop and office corner. Customer service calls it factory in Dongguan.
Subsequently, a person in charge of Shenzhen Land Energy Technology Co., Ltd., surnamed Zhu, told Peng Mei News that according to the residue of burned batteries sent by Mr. Xiao, burnt ashes could not confirm that the batteries were produced and sold by his company.
But Mr. Xiao believes that the fire department has identified the cause of the accident, charging the original charger of the electric vehicle, and now there is an accident, only hope that they can compensate for the cost of house decoration and burnt furniture.
Source: Wang Xiaowu_NF, Responsible Editor of Peng Mei News