Because a passenger did not arrive at the boarding gate at the prescribed time, the ground service personnel could not get in touch by dialing their reserved mobile phone number, so they reduced the number of passengers. Its fellow passengers (already boarded) were agitated to prevent the conductor from closing the cabin door.
After dissuasion, the passengers expressed their willingness to terminate the journey, and the crew agreed. Subsequently, the crew unloaded the checked baggage and carry-on baggage of the two passengers and cleared the cabins according to the regulations. Finally, the flight actually took 160 passengers and arrived at Shanghai Pudong Airport at 9:14 a.m., about 30 minutes later than planned arrival time.
The staff member told Nandu reporters, Two passengers are reducing passengers, one is terminating the trip. According to the safety regulations, their luggage must be found and unloaded before they can take off. Clearing the cabins is mainly to check the potential safety hazards, confirming that the two passengers have no baggage left behind.
At the same time, Nandu reporters also learned from another reliable source that the two passengers involved were mother-daughter relations. At that time, the mother had lodged a complaint with the flight attendant about the Thai ground check-in personnel. The reason for the missed flight was that the daughter missed the boarding time for shopping in the ground duty-free shop.
Women blocking the cabin doors for their families? Airlines: Voluntary termination of travel