On April 11, a video of engine oil leak, womens right to sit on the hood spread wildly on the internet, which quickly became the focus of public opinion. For a time, the service and product quality problems of Mercedes-Benz cars were pushed to the forefront.
Public opinion continues to ferment. On April 13, Mercedes-Benz responded in a statement issued on its official microblog, saying that it apologized for the experience of its customers. It has sent a special working group to Xian to make an appointment with customers as soon as possible to communicate directly with them in order to reach a satisfactory solution on a reasonable basis.
But as some netizens said, the reaction speed seems to be slightly sluggish, come a little late, the integrity of enterprises is not a game, things are not big, can be reasonably resolved...
Event Review: Sitting on Mercedes-Benz crying really happened
I am a cultural educated person, graduate student, but this matter, I think it makes my decades of education has been a great shame!
Recently, a female graduate student in Xian, Shaanxi Province, spent 660,000 yuan on a Mercedes-Benz car. However, when she signed a bill of lading and went out of 4S shop five minutes ago, the engine leaked. Three negotiations with 4S stores in half a month, 4S stores only agreed to replace the engine, can not change, return, has been perfunctory.
The woman was forced to go to the store to defend her rights. As can be seen from the live video, she sat cross-legged on the front cover of a brand-new Mercedes-Benz, facing the crowd and telling the story with a crying voice.