If it had been said, I would not have done such a shameful thing.
In a recent video, a woman sitting on the front hood of a red car accused Xian Lizhixing Automobile Co., Ltd. of buying a new Mercedes-Benz for 660,000 yuan, five minutes before signing her own bill of lading, and the engine leaked without leaving the door.
Owner: I immediately call the sales, the other side said that the engine is out of fuel, you open the store I will refuel you.
Who knows, this stop is 15 days. After driving the car back to the store, the Mercedes-Benz has been parked in the store. During this period, the owner and 4S shop negotiated three times.
Car owner: For the first time, I said I want to refund, and then I suggested that it is not convenient to change my car for refund, and then it is inconvenient to change my car for compensation. I agreed.
Fifteen days later, Lizhixing overthrew the previous solution again, saying that the current situation according to the states three packages provisions can only replace the engine free of charge.
Within 15 days, after many negotiations, the shops solution has changed from refund, car change to free engine change. Women do not accept the idea of sitting on the roof of the shop. Despite being extremely angry, the owners still put on the facts and make sense, hoping to get a reasonable solution. Video with clear ideas has aroused heated discussion on the Internet.
Netizens said: support rights!
A few days later, after-sales staff said that the matter has been properly resolved, and the owner of the solution reached agreement, the owner is also satisfied with the solution, but as for the specific solution, it is not convenient to disclose. However, last night, the owner of the car showed up and said that the matter remained unresolved. He denied that he had reached an agreement with the store. So far, he has not received any reply from Mercedes-Benz or 4S shop officials to me.
At present, Xian Market Regulatory Bureau has set up a joint investigation team composed of industry and commerce, quality supervision and price departments. It is investigating whether the vehicle has quality problems before sale.
On April 13, Mercedes-Benz owners at the West Electronic Mall Industrial and Commercial Office of Xian Market Regulatory Bureau High-tech Branch submitted information to the Joint Investigation Team to cooperate with the investigation. This is the first time that the owner meets the investigative team. The female owner puts forward 8 appeals for investigating the history of the vehicle and whether the PDI is true or not.
This afternoon, Mercedes-Benz issued a statement responding that it has learned that the company attaches great importance to the experience of its customers and apologizes deeply. It has sent a working group to Xian to communicate with them in an effort to reach a satisfactory solution on a reasonable basis.
Consumer rights protection is difficult, business irresponsible, is a platitudinal topic, this consumer angry 4S shop behavior, in the past is not uncommon.
Consumers sued Samsung mobile phone explosion, radical rights protection for many years has not yet responded satisfactorily
Samsung, a well-known mobile phone manufacturer, has repeatedly suffered Note7 cell phone explosions in the past few years. A consumer who claimed to be the owner of the four explosions accused Samsung of concealing the truth about the defective battery and demanded three times compensation in accordance with the provisions of the elimination law. However, Samsung refused and indignantly took Samsung to court. The lawsuit started on November 17, 2016. It took almost a year to hold a court session. It took 595 days to hold a second court hearing. It took a long time to defend the rights of Samsung.
Lao Hui flew to Shanghai with reporters to test cell phone batteries in order to crack the statement that battery external heating led to explosion. Finally, the laboratory gave Lao Hui the most authoritative test report, which stated: No trace of external heating was found, and the damage of the sample was caused by the spontaneous combustion of the battery. Later, Lao Hui and reporters went to Samsung Electronics China Headquarters and pointed to the report under the camera, demanding a reasonable explanation. Because of the failure of communication, there was even a conflict on the scene. After that, Samsungs after-sales manager said he would reply to the old man within 48 hours. But in the end, no one came out to explain.
Conflict with staff
Lao Hui later said that Samsung had no intention of dealing with the Note7 explosion at the outset, and integrity remained on paper. So far, Samsung hasnt given a satisfactory answer to consumers, and thats not the end of the story.
Wyeth Milk Powder Contains Foreign Material, Commitment to Compensate for the Reverse, Consumers Helpless
In December last year, when consumers Mr. Li and his wife brewed Wyeths milk powder for their three-month-old son, they found a blue gelatinous foreign body in the jar with obvious black stains on it.
Other consumers said that foreign bodies were found in Wyeth milk powder and then Mr. Lee called Wyeth, but when Mr. Lee made a claim for rights protection, customer service directly indicated that there could be no foreign bodies. Mr. Li expressed great dissatisfaction. In this regard, Wyeth promised Mr. Lee to buy the remaining 21 cans of milk powder to return one compensation three. But then there was a reversal, unilaterally changing the previous commitment, only willing to find a foreign body that can of milk powder to pay back three.
Other consumers said foreign bodies were found in Wyeth milk powder
After Mr. Lee rejected the solution, Wyeth said it could compensate for two small cans of gifts. Mr. Li refused again. In order to get a comment for his son, Mr. Li went to the supermarket where he bought milk powder. He took all the photos taken by his forensics and stood in front of the shelf of Wyeth milk powder, telling every consumer about his experience. Wyeth staff called Mr. Li and there was a dispute between the two sides.
After some setbacks, Wyeth finally agreed to all the conditions of Mr. Lee. Mr. Li was compensated 5,000 yuan. But Mr. Li still laments the difficulty of defending rights. Consumers are the weak side, and they do not have the energy to fight lawsuits with big companies. Its necessary to toss about like this.
Strictly punish unscrupulous businessmen and safeguard their legitimate rights and interests
Never will any consumer be willing to spend so much time or even face-to-face with the merchants to fight for their rights and interests. As the Mercedes-Benz owner said, I would not have done such a shameful thing if I had talked about it.
Indeed, if reasoning works, who would be angry and make such an abnormal behavior? But some businesses repeatedly show a soft and afraid of hard face, refuse to reason, which really makes consumers angry. As businessmen, especially the benchmarking large enterprises mentioned above, they do not cherish the reputation accumulated by their industries for decades or even hundreds of years. They ignore the great risk of making a noise and destroying the reputation. Facing the demands of consumers, they not only face up to their own mistakes, but also shoulder their own responsibilities. On the contrary, they hesitate and perfunctory in an attempt to evade their responsibilities. Consumers are not allowed to neglect business, but some businesses have no self-reflection, no sense of responsibility, no spirit of contract. Thats the only way to make up for this lesson by teaching the fines issued by the law enforcement departments of industry and commerce. Source: Voice of China Responsible Editor: Ji Guojie_NBJ11143
Indeed, if reasoning works, who would be angry and make such an abnormal behavior? But some businesses repeatedly show a soft and afraid of hard face, refuse to reason, which really makes consumers angry.
As businessmen, especially the benchmarking large enterprises mentioned above, they do not cherish the reputation accumulated by their industries for decades or even hundreds of years. They ignore the great risk of making a noise and destroying the reputation. Facing the demands of consumers, they not only face up to their own mistakes, but also shoulder their own responsibilities. On the contrary, they hesitate and perfunctory in an attempt to evade their responsibilities.
Consumers are not allowed to neglect business, but some businesses have no self-reflection, no sense of responsibility, no spirit of contract. Thats the only way to make up for this lesson by teaching the fines issued by the law enforcement departments of industry and commerce.