On March 27, the woman car owner noticed on the dashboard that the next refueling, add 1L engine oil.
Western NetNews (Reporter Ling Jun) On the evening of April 12, the female car owner of the Mercedes-Benz oil spill appeared, and the media re-discounted the dispute between Xian Lizhixing Automobile Co., Ltd. and the car owner.
The woman owner denied reaching an agreement with Xian Lixing and said, I havent received any reply from Mercedes-Benz or 4S shop officials to me so far, so I dont think this matter has been solved.
So far, the statement that Xian Lixing staff will definitely agree with customers in terms of satisfaction and product quality has been completely overturned.
Female car ownerscomplaints
According to the interview content, on March 22, the female car owner went to Xian Lizhixing to pay for the pick-up. The staff said that they could not pick up the car for the time being, so they had to do the new car detection (PDI).
Female car owners communicate via Wechat on dashboard tips and Xian Lixing sales, and the parties provide maps.
On March 27, the female car owner went to 4S shop again to pick up the car and confirm the condition of the car. There was no positive answer from the sales, but only suggested that the female car owner fill up the new car. After driving, the woman car owner found that the dashboard prompted the next refueling, add 1L engine oil.
The sales reply said that it was normal, probably because the oil evaporated during the transportation of imported cars and let the woman car owner drive to 4S store the next day.
On the morning of March 28, the woman owner drove to the store and was told to refuel. At 12 noon, the staff said that the car needs German cooperation to upgrade the system. They suggested that the female car owners should go back and so on. They said that the car would be sent back to the female car owners at night.
The woman owner recalled that at this time, the staff of Xian Lixing already knew that the Mercedes-Benz engine was worn and that it was a naked-eye problem. The excuse of system upgrade is to appease me.
At 34:00 p.m. on March 28, the staff of Xian Lizhixing telephoned the female car owner to ask for an interview. They said that the engine had leaked. They hoped to get permission from the female car owner to dismantle the engine. They were refused by the female car owner.
According to the woman owner, On March 28, I asked for a refund or a change of car, and they agreed that the process would be longer, so let me wait for three days. At that time, the sales also said that they were willing to give me some spiritual compensation.
On April 1, the woman car owner called Xian Lizhixing to inquire about the progress of the refund. The other side said that the refund was more troublesome. She asked if she could change the car. She would also give some compensation on the basis of the previous one. The woman car owner agreed.
The staff of Xian Lizhi Star said that it could be done in three days.
On April 4, Xian Lizhixings after-sales call to the woman owner said: If this car changes the engine, we cant sell it. After-sales suggestion, give the woman car owner to change an engine, but will give certain compensation, April 8 to come to the car.
On April 8, the woman car owner called Xian Lizhi Star, and the other side asked to wait, but the result was not yet out, and said that according to the three packages of the country, this car is to change the engine.
In this process, the owner of the car borrowed money to buy a car, but there are also 4S stores charged her 12575 yuan for financial services. At that time, she questioned why the fee could not be paid by credit card or invoice, and could only be transferred by Wechat. At that time, I was thinking about using other loan channels. They strongly recommended their Mercedes-Benz finance. This fee did not invoice me, and the money was transferred to one of their personal accounts by Wechat.
According to the information:
On the morning of March 28, the staff of Xian Lizhi Star already knew that the engine of Mercedes-Benz had problems and found an excuse to upgrade the system.
On February 28 and March 28, Xian Lixing first mentioned that it would pay compensation to female car owners.
3. On April 1, Xian Lizhixing changed its statement from returning the car to changing the car and filed compensation for the second time.
On April 4 and April 4, Xian Lizhixing once again changed its view and only wanted to change its engine and make compensation for the third time.
Fifth, Mercedes-Benz Finance charged a financial service fee of 12575 yuan for female car owners. The fees can not be swiped or invoiced, but can only be transferred to private accounts by Wechat.
The woman owner asked: Whats wrong with this world?
Women Car Owners: So far, no official commitment has been made.
According to the woman owner, after sale, after sale, the factory pushed 4S stores, and she fell into such a logical circle when defending her rights. Up to now, Mercedes-Benz officials, including a large national chain like Lixing, have not given me any official commitment. 4S stores say that the final solution is still waiting for the factorys reply.
On the morning of April 12, Xian Lizhixing Automobile Co., Ltd. responded to the Western Network reporters statement that an agreement has been reached with the woman, but the agreement between the two sides can not be announced, in order to protect the privacy of customers has been face-to-face. The woman owner said, I need to go back to the event itself and see some of the problems behind it. How many people have suffered losses in buying a car? Do they require the shop process to be publicized? Cars are now a common tool, and our automobile sales industry is mature? What are its rules? What money have we paid, and what is the use of this money?If I dont speak, do people who have the same experience with me do not speak? Silence, isnt there another thing like this next time? This thing hasnt changed, so what should we do with reading?Source of this article: Liu Yuxin_NBJS7825, responsible editor of Xian News Network
On the morning of April 12, Xian Lizhixing Automobile Co., Ltd. responded to the Western Network reporters statement that an agreement has been reached with the woman, but the agreement between the two sides can not be announced, in order to protect the privacy of customers has been face-to-face.
The woman owner said, I need to go back to the event itself and see some of the problems behind it. How many people have suffered losses in buying a car? Do you require the shop process to be publicized? The car is now a common tool, our automobile sales industry is mature? What are its rules? What money did we pay and what is the use of this money?
If I dont talk, dont people who have the same experience with me also talk? Everyone keeps silent. Isnt there another thing like this next time? Theres no change in this thing, so what do we do with reading?