In the first quarter of this year, the Sichuan Provincial Bureau of Cultural Law Enforcement and Supervision dispatched nine supervisory teams to visit cities and counties, and found 12 clues to major cases, and directly investigated and dealt with three cases. Among them, in February, directed the provincial and municipal cultural law enforcement agencies, urgently stopped a well-known vocal performers planned 23 individual tours in Sichuan, and supervised the refund of all the original prices of more than 18,000 concert tickets sold...
With the coming of Qingming and May Day holidays, the cultural and tourism markets have become hot. How can we avoid all kinds of pits when traveling outside?
On the afternoon of March 3, the Sichuan Provincial Culture and Tourism Department held a news briefing on the supervision of the cultural tourism market in the first quarter of 2019. At the same time, it gave a live briefing on the progress of the key work of the supervision of the cultural tourism market in the first quarter of 2019. At the same time, some tourism complaints, market law enforcement, violations and related cases of the regulation of the cultural market were announced on the spot.
A total of 501 tourism complaints were handled in the province
Complaints about tourist attractions have risen sharply
In the first quarter of this year, 501 tourism complaints were handled in Sichuan Province, down 140 from the same period last year and 22% from the same period last year. There were no major tourism complaints and the overall situation of the tourism market was stable. Among them, according to the source of complaints, team tours accounted for 45%, individual self-help tours accounted for 55%; domestic tours accounted for 76%, outbound tours accounted for 23%; complaint travel agencies accounted for 46%; complaint scenic spots accounted for 34%; complaint lodging industry accounted for 15%.
What are the main complaints of tourists? After sorting out the complaints in the first quarter of this year, Red Star journalists found that with the change of travel mode, self-service travel has gradually become the first choice in the market, and tourism complaints are more and more widely involved. Tourist complaints are still aimed at travel agencies, tourist attractions and tourist accommodation. In particular, complaints against tourist attractions have risen sharply this year, and some have even caused serious negative public opinion. The main problems reflected in tourism complaints are that tourism enterprises do not perform contracts, do not provide services according to agreed standards, and the management and service quality of tourist attractions.
At present, the provincial cultural tourism department has instructed tourism authorities at all levels to conduct warning interviews, credit training and rehabilitation for travel agency organizations with evaluation of 529 middle-level and 8 poor-level travel agencies. It requires that the evaluation results be taken as the important reference conditions for the evaluation of entry tourism incentives and the evaluation of the first priority, and that joint punishment be carried out for the travel agencies listed on the blacklist in accordance with the regulations.
Nine Supervisory Teams in the Province Visited 12 Major Cases Clearly and Secretly
Three direct investigations
In the first quarter of this year, the Provincial Bureau of Cultural Market Law Enforcement and Supervision dispatched nine supervisory teams to the cities and counties to investigate and make secret visits, and found 12 clues of major cases, and directly investigated and dealt with three cases.
In February, he directed the provincial and municipal cultural law enforcement agencies to call an emergency halt to 23 individual tours planned by a well-known vocal actor with misconduct in Sichuan, and supervised the refund of all the original prices of more than 18,000 concert tickets sold.
Meanwhile, in conjunction with Chengdu City, eight underground eight miles performances were banned, and more than 500 concert tickets were sold for full refund of the original price.
In March this year, case-based training activities were organized in Chengdu, Meishan and Leshan, focusing on on-line investigation and on-site inspection. Sixteen cases were found and five major cases were handled by the local authorities.
Among them, Chengdu will investigate and handle two cases of a company suspected of failing to supervise the late declaration game and a pub engaging in business performance activities.
From the overall data, in the first quarter, the provincial cultural law enforcement agencies inspected more than 47,000 business units, ordered 193 corrections, warned 169 cases, handled 363 cases, fined more than 500,000 yuan, suspended 8 businesses, and revoked 2 licenses.
Analyzing the comprehensive renovation of the cultural market in the first quarter, the reporter found that the proportion of cultural relics, entertainment, performances and online service places in 16 types of cultural markets increased significantly. From different regions, the supervision efforts of 10 regions such as Chengdu, Panzhihua, Luzhou and Deyang increased, with the number of dispatchers and the number of supervisors increasing by more than 10%.
Four special actions to rectify the tourism market are planned this year.
Red Star News reporters learned that in view of some of the spearhead tendencies in the market, in the second quarter of this year, the provinces cultural market law enforcement and supervision will mobilize law enforcement backbone in the areas of network culture, cultural relics, publications, and other fields, concentrate on handling a number of major cases, and crack down on deterring illegal operations. At the same time, in view of several special actions carried out in the previous stage, including ongoing performance, entertainment, works of art, special rectification of the art grading market, check the implementation of the city and county, inform each other of the market situation, check the effect of market norms, find and point out problems in time, and provide guidance for law enforcement.
In the face of the upcoming Qingming and May Day holidays, Sichuan Provincial Cultural and Tourism Department will also carry out four special actions to rectify the tourism market.
From January to April, special rectification actions for unauthorized operation of travel agency business were carried out.
Focus on investigating and punishing illegal and illegal acts such as selling health care products (services) for gimmicks and organizing consumers to conduct tourism activities;
Star-rated hotels and A-level scenic spots provide facilities for illegal and illegal business operations, and enterprises without qualifications of travel agencies sell tourism line products by outdoor clubs, 4S stores, etc.
Health products sales enterprises and insurance enterprises organize tourism activities by means of gifts, raffles and membership activities.
Individuals organize tourism activities by means of QQ and Wechat.
In May, special actions will be taken to rectify false and illegal tourism service advertisements.
Emphasis should be placed on investigating and dealing with all kinds of business units, social organizations and individuals publishing false and illegal tourism service advertisements through media, Internet and electronic shopping, and using advertisements as misleading false propaganda, forgery or falsification of certification marks, famous and excellent signs, as well as acts of false promises such as tourism service prices, hotel stars and scenic spots.
From June to August, the Summer Rehabilitation Action and the Special Rehabilitation Action of Travel Agency Market were launched.
Strictly crack down on the illegal and illegal activities of travel agencies in organizing unreasonable low-cost tours, using undocumented tour guides, renting vehicles with no qualifications for tourism operation and changing their business addresses without authorization. We will focus on investigating and dealing with outbound tourism markets in Japan, Thailand, Hong Kong and Macao.
From September to October, special rectification actions were carried out to regulate the market order of A-level tourist attractions, and illegal acts such as fraud, hegemony, forced consumption and extortion were investigated and punished according to law.
Source: Red Star News Responsible Editor: Qian Juanxiao_NBJ10675