The convenience network has become annoying. It is difficult to respond to the contract, increase the price and complain.

category:Global
 The convenience network has become annoying. It is difficult to respond to the contract, increase the price and complain.


The rapid development of net car has eased the pain of urban traffic and brought great convenience to peoples lives. However, with the expansion of the car market, the problem arises as follows: the platform is low competition, the service is shrinking; it is called to improve the user experience, but the right to maintain the power is the sea... Faced with these traps and disputes, what should consumers do? Where should the relevant departments start to regulate the market of car market? Chen Hua, who lives in Pudong New Area, Shanghai, has recently taken the experience of driving a car around the Internet like a roller coaster. At the beginning of April, the United States Group launched a taxi discount of 14 yuan for the first three passengers, and the journey within the start price was basically white. I do not work far away from my home. I deduct the 14 yuan voucher, and the cost of travelling home is less than 1 yuan. Like many people, during that time, Chen Huas number of cars increased rapidly. Cool a few days later, Chen Hua began to encounter repeatedly horse a car, about a Shanghai brand car, to a WAN brand car, the driver to bypass the road for half an hour; more once by the driver throw off, Chen Hua had to get off in the middle. How can the convenience of the net become a consumers annoyances? When it comes to the consumer trap, who should you seek? There are a lot of cars on the vest, many cars are waiting, and there are different charges on the same road. Chen Hua, who is equally worried, is also a white-collar worker in Chaoyang District, Beijing, who has been troubled by the price of the net car around the car recently. After watching the recent news of the big data, Liu Lingcai found that he had several same time, same start, same destination, but charge different about the car experience, and sometimes 10 minutes of the car bill up to 200 yuan. The estimated price of a taxi is almost the same as the actual payment price, but sometimes the price difference is quite alarming. The dynamic price adjustment is too opaque. Liu Ling said. The encounter of Chen Hua and Liu Ling is a microcosm of the current chaos in the car market. The driver brushes the letter to stir fry the letter, the net about the car second change the TALP car, the car owners operating qualification is not up to the standard, the vehicle annual inspection is unqualified, the charge price, the recharge refund and so on, and so on... According to the data released by China Internet Network Information Center, as of December last year, the number of special express and express users in China has reached 236 million, an increase of over 40% over the same period last year. Professor Liu Junhai of Renmin University of China law school believes that as a Internet plus traffic business innovation, network about cars and solve a lot of pain points of traditional travel, gradually become a lot of peoples life just to be. But rapid growth, mud and sand, regulatory lag, the network car market consumer rights violations are inevitable. In addition to personal information security, traffic safety, rationality of charges, and other issues, insurance, passenger driver disputes and other issues can not be ignored. Cao Lei, director of the China Electronic Commerce Research Center, said many networks have no commercial insurance or insurance for the nature of home use, and consumers cant claim insurance after a traffic accident. The right to security is easy to be infringed, and rights protection must keep good screenshots, recording and other evidence. Is the price war without cost a good thing for consumers? What rights and interests do consumers need to protect in net car consumption? Price war on the surface can give users short-term benefits, but in fact, it will bring long-term bad profits to consumers. Cao Lei analysis, in order to increase the vehicle source, expand the business scope and compete for the flow entrance as soon as possible, the network about the price war will reduce the entrance examination threshold of the network about the car intentionally or unintentionally, which will bring security risks. Behind the pie is always a trap. This crazy subsidy will not last too long, he said. Chen Yinjiang, Deputy Secretary General of China Consumer Protection Law Research Association, said. The right to know, the right to choose, the right to fair trading, the right to security, the right to privacy, the right to complain and the right to supervise these 7 rights are easily compromised. Liu Junhai said, with an increasingly concerned personal network information security as an example, there are more than 20 million orders per day on a network platform, more than 30 thousand passengers per minute at peak hours, more than 20 billion daily path planning requests, user registered personal information, car location information, traffic route information, and even information. Family members information and so on are all mastered by large platform companies. Once the huge data group has been leaked or illegally transferred or resold, the consequences will be disastrous. Chen Yinjiang believes that if the network platform is unchecked and managed, the illegal operation of the black car mixed platform will threaten the consumers right to life and health and the right to property security. If its own rights and interests are infringed, consumers should retain good evidence through screenshots, photographing or recording, such as vehicle information, driver contact, time and even call records, and make complaints to the relevant departments in time. Chen Yinjiang said. Some legal experts believe that consumers are so vulnerable to the protection of rights and interests in the use of net cars, which is related to the current market structure. Many people in the industry have appealed that the monopoly disputes on the related platforms should be paid attention to, because any enterprise in the competition is unique and consumers tend to be in a weak position, and their legitimate rights and interests should be paid extra attention. The reason for the chaos in the consumer market is that the market lacks system integrity, and the mode of the whole industry is not yet perfect. Cao Lei believes that the network car economy should move towards the business model of honest, fair, fair, inclusive, and multi win sharing. In particular, we should pay more attention to both innovation and good faith, both shortcut and security, standard and development, and realize the organic unity of management freedom and market supervision. Strengthen enterprise self-discipline, industry norms, administrative supervision, zero tolerance for big shop bully The price war can not have no bottom line. Once it violates the law against unfair competition, it is necessary to punish and stop in time for the prohibition of selling goods or services at a lower cost than the cost. According to Liu Junhai, the invisible hand of market competition and the tangible hand of government regulation must be combined with the development of standardization network. In Shanghai, traffic law enforcement departments have issued 100 thousand yuan tickets for the drop and the US mission respectively. In Nanjing, the transport department issued a 1 million 500 thousand yuan ticket to didi and the US mission to create the largest ticket since the new deal came into operation. At present, many online car platforms pay too much attention to price competition, but ignore the passengers travel experience. In fact, with the improvement of peoples income level, more and more personalized travel demand will come into being. This adjustment is adapting to the development trend of the industry. Cao Lei also reminded that this business model has raised higher requirements for enterprises and less commission, the important income, and the platform needs to expand the other revenue channels to achieve profit. At present, in addition to the net car market, in the Beijing market, there are at least the first car, Shenzhou special car, easy to, ticking and other platforms, and the Commission is the main profit model for most of the network platform. The platform has the right to adjust the proportion of the maid. When the rate of commission is too high, it often causes the passengers to hard to drive, and the taxi is expensive. The driver is hard to make money and choose another platform. At present, the drop of 20%, the new entry of the United States Group is 8%, in contrast, early this year, easy to 7 cities in Beijing, Shanghai and other 7 urban owners Commission rate to 5%, in the whole industry has been the lowest one. A few days ago, it is easy to launch the drivers no commission + step back profit and the passenger end the whole network price, ten times return operation mode, continue to become the net about the car market agitate the catfish, its effect is to be observed. Full and orderly competition is the source of the vitality of the development of the network car industry, Liu Junhai believes that only through continuous trial and error and fault tolerance, we can gradually find a sustainable profit model that takes into account the three parties interests of the driver, the platform and the passenger side. Network car is a very important part of the shared economy, and ultimately to improve the efficiency of urban traffic, and the way to collect Commission is actually to combat the enthusiasm of the car owners to join the platform. Therefore, the reduction of commission will help to improve the enthusiasm of drivers, which is also a basis for improving passenger travel experience. Its easy to go to the chairman, Wen Xiaodong. In addition, industry self-discipline should be strengthened to fulfill the responsibility of platform management entities. The person in charge of the China National Association of China and China said that the platform enterprises should strengthen the review, establish a standardized screening system and elimination system, ensure the authenticity of the employees and vehicle information, actively respond to consumer concerns and appeals, open the channels for complaint acceptance, and have to be zero tolerance to the situation of infringement of the legitimate rights and interests of consumers. To eliminate the occurrence of store bully, the platform enterprise should comply with the change of users needs, actively promote the upgrading of interface management, operation optimization, line navigation, vehicle matching, waiting response, online payment and so on, improve the experience of the employees and passengers, and create the high quality, convenient and efficient products of the full stream. Service. Source: Peoples Daily - editor of the peoples Daily: Zhang Haitong _NN9053 Full and orderly competition is the source of the vitality of the development of the network car industry, Liu Junhai believes that only through continuous trial and error and fault tolerance, we can gradually find a sustainable profit model that takes into account the three parties interests of the driver, the platform and the passenger side. Network car is a very important part of the shared economy, and ultimately to improve the efficiency of urban traffic, and the way to collect Commission is actually to combat the enthusiasm of the car owners to join the platform. Therefore, the reduction of commission will help to improve the enthusiasm of drivers, which is also a basis for improving passenger travel experience. Its easy to go to the chairman, Wen Xiaodong. In addition, industry self-discipline should be strengthened to fulfill the responsibility of platform management entities. The person in charge of the China National Association of China and China said that the platform enterprises should strengthen the review, establish a standardized screening system and elimination system, ensure the authenticity of the employees and vehicle information, actively respond to consumer concerns and appeals, open the channels for complaint acceptance, and have to be zero tolerance to the situation of infringement of the legitimate rights and interests of consumers. To eliminate the occurrence of store bully, the platform enterprise should comply with the change of users needs, actively promote the upgrading of interface management, operation optimization, line navigation, vehicle matching, waiting response, online payment and so on, improve the experience of the employees and passengers, and create the high quality, convenient and efficient products of the full stream. Service.