Text messages are moved to spam messages Make a stop number treatment Around 7:30 in the evening of May 5th, Li Jichao went out, and in the case of China Mobile 4G tagging showed normal, WeChat did not connect to the Internet. After going home, connect to WiFi, and WeChat can be used normally. Considering that it may be a question of arrears, Mr. Li recharged 99 yuan at 1 a.m. the next day. However, at 9 a.m. on May 6th, Li Jichao tried again to use mobile data traffic. WeChat still showed unable to connect to the server, please check your network. Moreover, Li Jichao restarted his cell phone without joining the Internet. At 12 noon, Li Jichao telephoned China Mobile customer service 10086. In the case of connecting the mobile data network, the customer service staff said Li Jichao sent spam messages for violating the Ministry of the Ministry of industry and information. The phone number had been blocked and the Shenzhen mobile office counter was unsealed. The customer service staff also reminded Li Jichao to check the message sent at 18:23 on May 5th. Subsequently, Li Jichao found himself in the examination, really time to others to send a message, but the state is not yet served, Hello, please apply for content through Alipay add, to send you a withdrawal application, I think this is not spam messages. Li Jichao said. No successful SMS are sent. In response to the customer service, Li Jichao asked the China Mobile customer service to cancel the forbidden state of the mobile phone number. The customer service staff said they did not have the authority. They have recorded and will reflect to the superior departments and make a reply within 48 hours. China Mobile: Mr. Lis cell phone number has been blocked No connection, so no reply Yesterday (8) afternoon, Li Jichao told reporters in Nandu, within 48 hours, did not receive China Mobile reply, can only call 10086 again. Customer service personnel said that as Li Jichaos cell phone number has been blocked, the last customer service person forgot to leave the phone number that Li Jichao can use, so it did not reply within 48 hours. In this regard, Li Jichao was curious to know that his sealed cell phone number could pass 10086 customer service, while the customer service couldnt get the number, it would be the way that the mobile took no response to evade responsibility. Li Jichao told reporters in Nandu, banned the use of mobile phone number has been shut down for nearly 4 years, has brought a lot of trouble, their WeChat, Alipay, credit cards and other services are bound to the mobile phone number, mobile phone number is currently disabled, all accounts can not change the mobile phone number is bound, this is just the two day credit card repayment date Period, because the phone number is stopped, can not receive SMS verification code, repayment also needs to communicate with banks. Credit card repayment requires SMS authentication code. Li Jichao also stressed that, for the downtime, China Mobile did not take the initiative to inform, nor did it voluntarily inform the cause. Shenzhen Mobile: Users send ads, cars, and other advertising information Will be blocked by short message function or stop number In view of the problems reflected by Li Jichao, the Nandu reporter called Shenzhen mobile customer service 10086. The customer service personnel said that the mobile system does have the function of judging whether the user SMS is a spam message or not, and for the users who send spam messages, they will be able to seal short message functions or stop numbers. If it is a stop number processing, the question is explained. The problem is more serious. Moreover, the customer service staff said that the law enforcement authorities would not notify customers in advance if they were asked to stop or stop short message service. The customer service staff said that the message content of sensitive words, such as black, violent content or advertising information, such as selling room, selling car information, or store discount information will be judged as spam messages. When the Nandu reporter to the customer service staff for Hello, please apply by Alipay to add, to send you a withdrawal application whether the content of spam messages, the customer service staff said: this kind of information will indeed be intercepted, there may be fraudsters let others do some operations on Alipay, defrauding others of money. For users who are banned from SMS, users can call customer service if they are advertising content. Customer service will help customers record. If this happens for the first time, the user can apply for a short message function. If it is a downtime, it is necessary for the customer to bring the original identity card to the service hall for on-site treatment, and the Shenzhen number should be processed at the Shenzhen local service hall. And the difficulty of appealing Nandu reporters found that something similar to Li Jichao is not uncommon. Beijing Unicom users, Mr. Yu, had been banned by China Unicom for 6 months. Unlike Li Jichao, Unicom said that Mr. Yu was reported to send a message of harassment, which is called a 6 month short message sent by the Ministry of industry and credit. More helpless than Li Jichao, Mr. Yu in the process of communication with Unicoms customer service several times, Unicom refused to inform the date of sending banned SMS sending functions, being judged as the content of the content of harassing short messages, and China Unicom has not provided a method of unsealing. Not only that, there are many netizens in micro-blog and other platforms. Unicom, mobile operators and other operators have banned users SMS sending function without cause, resulting in user losses. The user reflects the short message sending function to be banned. Lawyeruff1a Mobile Corporation is in the absence of customer arrears The unauthorized stop service may constitute a tort For the event of spam messages blocking users SMS sending or stopping users cell phone numbers in telecom operation, Liu Mei Han, a Guangdong law firm, believes that: The relationship between the Mobile Corporation and the user is the legal relationship of the telecommunication service contract. In the contract relationship, whether the Mobile Corporation or the user are the equal subjects, both parties should fulfill their respective rights and obligations according to the legal provisions and contract stipulates, including the original principles of honesty and credit, according to the nature, purpose and delivery of the contract. It is easy to be used to fulfill obligations such as notification, assistance, confidentiality and so on. If the customer fails to pay a fee, the Mobile Corporations unauthorized suspension of service may constitute a breach of contract. In other words, in addition to the circumstances in which the law does not need to be notified explicitly, the Mobile Corporation also has a notification obligation before the shutdown, even if the user has a contract agreement or the law stipulates a unilateral default. When telecom operators find that a users message is likely to be classified as spam, the operator sends a short message to the user, and I think it is operational. Telecom operators are obliged to explain to users the specific reasons for shutting down and to produce necessary evidence. Liu Fu Han suggests that in such a case, if the two sides fail to negotiate, the user can choose to reflect the situation to the competent authorities or protect their rights through litigation. Source: Southern Metropolis Daily editor: Xun Jianguo _NN7379 If the customer fails to pay a fee, the Mobile Corporations unauthorized suspension of service may constitute a breach of contract. In other words, in addition to the circumstances in which the law does not need to be notified explicitly, the Mobile Corporation also has a notification obligation before the shutdown, even if the user has a contract agreement or the law stipulates a unilateral default. When telecom operators find that a users message is likely to be classified as spam, the operator sends a short message to the user, and I think it is operational. Telecom operators are obliged to explain to users the specific reasons for shutting down and to produce necessary evidence. Liu Fu Han suggests that in such a case, if the two sides fail to negotiate, the user can choose to reflect the situation to the competent authorities or protect their rights through litigation.