What do you do with AI manager? What does the Uber driver feel

category:Internet
 What do you do with AI manager? What does the Uber driver feel


In the whole Uber, there are few people directly involved in its workflow. The communication with drivers is mainly carried out through automatic management system embedded in mobile phone applications. This Automation Manager will assign passengers to receive requests, give feedback to drivers (including their workload and passenger satisfaction), and even punish them for not maintaining standards. So what do Uber drivers feel about their AI boss? The Penn State University recently studied the conversations between Uber drivers, trying to understand how they feel about their AI boss. Although Ubers AI performs a lot of managers responsibilities, drivers feel they have little ability to complain, sell new ideas and even change their jobs, and all these human managers do better. Plus most of the decisions made by Uber are aimed at customers rather than drivers, making the situation even more complicated. The researchers said: Uber all the different management decisions are reflected on the platform, because the companys platform actually acts as a manager. When we see it, the Uber platform seems to focus on only one user, that is, the person who wants to ride a car, usually at the expense of the drivers partial interests. This relationship is crucial because the overwhelming majority of Uber drivers reveal that they have joined the platform because it provides autonomy. There are many disputes over the courts around the world about whether Uber drivers belong to employees or independent contractors, but to a large extent, as the platform determines behavior, you tend to think they are independent contractors. Drivers who think they are independent contractors are often annoyed when they perceive that the platform is trying to manage them, the researchers explained. This intrinsic sense of fairness is crucial because it reflects how people feel when they are managed by the AI system. Researchers at Carnegie Mellon University have found that, in general, people are happy to accept AI management. As long as everything goes well, people will be satisfied with AI boss. However, if there are differences or other things and employees want to change, the relationship between drivers and AI owners will deteriorate rapidly. It can be said that Uber may be an extreme example of AI management, because it has many data available in the market, and each driver performs well. Although this environment may not be fully replicated in other working environments, our working environment is becoming more and more data centric, and the rise of AI manager seems to be inevitable. It is hoped that these early studies will help guide the development and deployment of these technologies to ensure that the already deprived labour force will not be further left. (small) source of this article: NetEase science and technology report editor: Yao Liwei _NT6056 This intrinsic sense of fairness is crucial because it reflects how people feel when they are managed by the AI system. Researchers at Carnegie Mellon University have found that, in general, people are happy to accept AI management. As long as everything goes well, people will be satisfied with AI boss. However, if there are differences or other things and employees want to change, the relationship between drivers and AI owners will deteriorate rapidly. It can be said that Uber may be an extreme example of AI management, because it has many data available in the market, and each driver performs well. Although this environment may not be fully replicated in other working environments, our working environment is becoming more and more data centric, and the rise of AI manager seems to be inevitable. It is hoped that these early studies will help guide the development and deployment of these technologies to ensure that the already deprived labour force will not be further left. (small)