3.15 has come, six years of consumer complaints data to see the consumer dimension weight disaster areas.
On March 15, 1991, CCTV broadcasted the first 3.15 evening party, and has successfully hosted 28 evening parties. Every 3.15 Party strives to safeguard consumersrights and interests, standardize market economic order and improve laws and regulations. It exposes the false fraudulent acts of international and domestic enterprises violating consumers rights and interests, and exposes the fraudulent schemes and traps in the new consumption environment.
[3.15 Party Exposure Enterprise Time Line
One thousand nine hundred and ninety-seven
The Power of the Century
Difficulties in Maintenance of VCD and TV Sets after Problems
Two thousand and two
Create Good Faith Together We Are Acting
The Third Pharmaceutical Factory of Guangxi Banzeu Pharmaceutical Group
Producing counterfeit drugs under the legal license number
Two thousand and six
European Code company
False propaganda deceives consumers
Two thousand and seven
Nokia 5500 mobile phone keyboard drops off frequently
Two thousand and eight
Leaking personal data of mobile phone owners as an important source of spam messages
Two thousand and ten
New Rules and New Motivation
HP V3000 and DV2000 notebook black screen malfunction large-scale outbreak
UT Starcom, Tianshida, Xia Xin, Como and other mobile phones
Mobile phone manufacturers cooperate with SP to design motherboards and set up backdoors on operation schemes. The charging menu is built into the mobile phone, and users are deducted after clicking.
LG, Sony and other foreign brand LCD TV stealth concept, shorten the screen warranty period
Two thousand and eleven
Escorting new consumption
Embezzlement of government subsidies and deception of consumers for up to three years
Using garbage to make paper pulp napkins is dirtier than toilet paper.
Two thousand and twelve
Build honesty with you and me
Illegal operation quick expiration dessert dispensing, packaging and resale
Group Spam Message Selling Information Channel
Sale of expired fresh meat products
China Merchants Bank, Industrial and Commercial Bank
Internal employees are exposed to Hawking customer personal information
Rowe Dunberg Company
Peddling high-end consumer information
Two thousand and thirteen
I am in charge of my rights and interests.
Apple implements different after-sales policies in China compared with developed countries. Double standards are suspected of discrimination.
CHOW Tai Seng
Gold adulteration of Zhou Dashengs brand
Gaud Maps Location Sharing Service will collect user information illegally
NetEase mail box
Netease can see the content of usersmail, so as to analyze users habits and send precise advertisements.
Hidden Troubles of Volkswagen Double Clutch Transmission
Rust wear of car body caused by unqualified steel plate
Shunfeng, Yunda and Yuantong
Violent sorting of express delivery
Two thousand and fourteen
Make consumption more dignified
Photographs show black spots
Aomeco Milk Powder
Tampering with the shelf life
Malicious Deduction and Privacy Stealing
Shenzhen Lemei Road Company
Selling counterfeit and inferior glasses
Guangqi Trading Company
Selling out-of-date food raw materials
Zhejiang Kangnobang Health Products Co., Ltd.
Fish liver oil content exceeded the standard, but became a common food for infants and young children.
Tianjin Lianda and Guangdong Zhongfang
Tampering with Customers Order Price
Baidu search promotion for old Taojia black hair cosmetics to provide four plus V commercial promotion, was approved by the State Administration of Industry and Commerce as serious illegal advertising.
Two thousand and fifteen
Consumption in the sun
Dongfeng Nissan, Shanghai Volkswagen, Mercedes-Benz and other 4S stores
Making a big profit by overhauling minor illnesses
Frequent transmission failure
China Mobile and China Railcom
Provide support for harassment calls
In order to complete the task of opening cards, Unicom employees secretly retain consumer information to activate the card repeatedly, and then sell the card to card vendors, card vendors to fraudsters.
Industrial and Commercial Bank, Bank of China, Agricultural Bank
Buy another persons ID card online, take ICBC, Bank of China, Agricultural Bank can easily handle the bank card.
Little sheep, sip-feeding and sip-feeding
Duck blood is actually pig blood*
D&G, H&M, ZARA, ARMANI
Unqualified Quality Inspection
Two thousand and sixteen
Building a New Ecology of Consumption
Black heart workshop
Car easy shoot
False transaction, opaque transaction price
Taobao, public comment, beauty theory and other platforms
Pushing Malicious Deduction Procedure
Beijing Beikou Denture Technology Research Co., Ltd. and Beijing Chindou Loyalty Medical Supplies Co., Ltd.
Gathering the Power of Honesty and Credit with Responsibility
False Advertising Garbage Station
Zhengzhou Keshi Optical Technology Co., Ltd.
Collection of studentsinformation in the name of examination by the Three No Physical Examination Team
Nike Air Cushion Shoes Have No Air Cushion
Wuhan Lebailing Biotechnology Company
Sale of Unqualified Health Products
Wuyin Goods, Yongwang Supermarket
Sales of food in radiation areas of Japan
Two thousand and eighteen
Quality Consumption and Better Life
Volkswagen Touaret Engine Intake Failure Causes Failure to Start
Chengde almond dew and other Shanzhai drinks
Rural Shanzhai beverage is a big problem
Its a robbery if you cant return the deposit.
Data Source: Network Data Arrangement
In order to facilitate consumers to lodge complaints for 24 hours, the 12315 Internet platforms across the country have provided PC complaint, APP, WeChat applet and public numbers, Alipay small programs and other complaints channels, and opened the consumer disputes online reconciliation (ODR) channel, encouraging and guiding enterprises to negotiate and reconcile with consumers directly on the platform. In 2018, 12.66 million new users were added to the platform, of which 830,000 were authenticated by real name, with annual visits reaching 38.97 million.
[Consulting Appeal for Consumer Complaints and Reporting Over the Years
Data sources: General Administration of Market Supervision, General Administration of Industry and Commerce
In the statistical period from 2013 to 2018, communication equipment and accessories received the most complaints. Five years in the six years were complaints hotspots, accounting for 9.1% of all complaints hotspots. The hotspots next to communication equipment and accessories are Internet services, household appliances, off-site shopping, recreation, clothing, shoes and hats, and residential services, which have appeared four times in six years, accounting for 43.7%.
With the continuous improvement of residentsincome and consumption level, the transformation and upgrading of residents consumption structure has been accelerated, gradually changing from food and clothing type to hedonic type and development type. The consumption structure and consumption environment have undergone tremendous changes. Consumer complaints about upgrades such as cosmetics, cultural, sports and entertainment products and computer equipment are growing rapidly.
The national consumer rights index increased slightly and remained at a high level. Under the overall stable and progressive development of Chinas economy, the consumption environment continues to improve.
Source of this article: ShangGuan News Responsible Editor: Shi Jianlei_NBJ11331