Aircraft meal eat iron ring continued: Hainan Airlines apologized passengers refused 2 thousand yuan compensation

category:Global
 Aircraft meal eat iron ring continued: Hainan Airlines apologized passengers refused 2 thousand yuan compensation


Passenger: no 2000 yuan compensation Mr. Wangs certificate of diagnosis. Visual Chinese map In the evening of May 3rd, a manager of the sea Airlines surnamed Fang apologized to Mr. Wang and said the company was willing to compensate Mr. Wang for the loss of 2000 yuan and the cost of his dental treatment. However, Mr. Wang refused on the grounds that the scheme had no basis. He consulted a lawyer and could claim compensation for the loss of teeth to Hal or its third party company, as well as a compensation of 10 times or 3 times the loss. Lawyer introduces, Hai Hang respect expresses to be willing to compensate Mr Wang 2000 yuan loss, undertake his tooth treatment expenses at the same time. But there is still a big gap between Mr. Wangs dental treatment fees, loss of work expenses, transportation expenses and mental loss. In addition, how much of the damage caused by the incident is also required to be assessed. If Mr. Wang claims a further compensation for the loss of 3 times the loss, the gap between the two parties will be greater. Mr. Wang said that after he had rejected the remark he had put forward by sea airlines, he had no sound again, and their attitude was like dealing with it. He said he would continue to negotiate with sea air. HAIC: an apology has been made to the passengers and is being negotiated May 4th, Hainan airlines through the official micro-blog issued the event description: in April 25th, passengers on the Hainan Airlines flight HU7548 (Nanchang - Xian) on the way to find food in the presence of foreign objects, the inconvenience to passengers of this incident, we are very sincere apologies. Hainan Airlines attaches great importance to this, has carried out the investigation and disposal of events, and continues to actively communicate with passengers, according to the companys provisions to negotiate with the passengers. But for the iron ring, what is the basis for the compensation of the 10 times the price of Mr. Wangs meal, that is, 200 yuan and an aircraft model, what measures are taken to deal with the event and the latest progress, and the explanation does not give a clear answer. According to the regulations on the management of consumer complaints for public air transport services, the complaint receiving agency should forward the complaint to the complaint enterprise within 2 working days. Within 7 working days, the consumer will inform the consumer that its complaint has been accepted and the process of processing, while domestic and overseas enterprises should be in 10 working days and 20 working days respectively. Make a substantive reply to the consumer. In May 7th, the matter had been more than 10 days over, Mr. Wang said he had not only received a satisfactory reply, but was annoyed by the instructions on passenger complaints on April 25th HU7548, which was issued at the noon of May 4th by the sea Airlines official. In his view, Hainan Airlines did not take out the sincerity, sent the explanation to him and did not ask, no negotiation, this is not an attitude to solve the problem. Mr. Wang said he would not take HNAs flight in the future, and he would solve the matter through legal means when necessary. Man eats the airplane meal by the iron ring bad tooth HNA: compensate 200 yuan airplane model Mr. Wang, a Baoji citizen, said that on the morning of April 25th, he went from Nanchang International Airport to Xian Xianyang International Airport in the morning of HU7548 flight. He was not expected to eat the food provided on the plane, and he was broken by the iron ring in the meal. After the airline investigation, the solution is given: ten yuan for meals and 200 yuan for compensation.