Fortunately, I went to the underground garage to park. If I happened to drive at high speed or fast, the consequences would be very serious. In the interview, Ms. Hu said, From the breakdown light to the car collapsed, but in two or three minutes, I suddenly lost my mind. Fortunately, nothing happened. Its terrible to think about it.
Yesterday morning, Zhejiang online reporters came to the Porsche Center in Shaoxing to express sympathy and understanding for Ms. Hus experience. But she said there was no problem with the quality of Porsche cars. So, what happened to Ms. Hus car? Is it really the quality of the car itself, as Ms. Hu said, or is there another reason?
Knowing that Porsche is like this, we wont buy it!
The attitude of product quality and service is chilling.
It is understood that in May 2014, Ms. Hu bought the Panamera at the Porsche Center in West Lake, Hangzhou. But because I live in Shaoxing, I do regular maintenance and maintenance in Shaoxing Porsche Center.
Porsche Panamera collapsed
After the car was towed to the 4S shop, they began to test it and told me that the two shock absorbers were broken, but they were not sure if they could lift the car after replacing the two shock absorbers. If not, it means that the pump is broken, which costs 56,000 yuan, plus some other accessories! Ms. Hu told Zhejiang Online reporter. The key is that they said the car has a warranty, and all the expenses should be borne by me.
In Ms. Hus opinion, although the car has been driving for four years and 65,000 kilometers, the serious problem of the whole car falling down is not due to improper personal use, but the quality problem of the Porsche Panamera. The cost should be borne by the Porsche brand.
Only after the accident did I realize that my problem was not an exception. In the Porsche owner group, such a problem is not an example, especially in the Panamera model, many owners of shock absorbers and pumps are out of order. Ms. Hu said, I learned from other sources that the failure of this Porsche model is 100 percent, but my car happened very early.
In addition to the quality of the car, what Ms. Hu can not accept is the attitude of after-sales service of Shaoxing Porsche Center. Since the car was towed into Shaoxing Porsche Center on February 25, 4S shop has only called once on its own initiative. Every time I went to them, and did not give me a satisfactory response. As such a big brand, such product quality and after-sales service attitude is really chilling.
Shaoxing Porsche Center:
The car itself has no quality problems.
Follow-up communication with car owners will be maintained
Ms. Hu believes that besides the quality problems of Porsches own products, as the Shaoxing Porsche Center, which has been responsible for the daily maintenance of her car, there are also certain responsibilities.
Hou, manager of marketing department of Shaoxing Porsche Center, told reporters that Ms. Hus car has now traveled 65,000 kilometers, and the shock absorber package itself is a vulnerable part. Such problems are within a reasonable range. As for maintenance costs, since Ms. Hus car has been insured for more than a year, she has to replace and repair this part at her own expense.
Regarding the owners question of why 4S shop did not check in the daily maintenance, Hou explained that the owner does some routine maintenance everyday. If this part needs to be checked beforehand, it needs to dismantle tires and other parts. I dont think any car owner would ask for this part to be disassembled for no reason. Even if it is a big maintenance, it will not involve this part. Conventional maintenance has nothing to do with the inspection of this part. Hou disagreed with Ms. Hu about the quality of the car itself. For the sake of customers, we will apply for corresponding maintenance discounts with Porsche China and Group Company. Its hard to say whether it will be approved in the end. Up to the press release, no agreement has been reached between the two sides. As to why the car owner, Ms. Hu, encountered such a problem, one side of the Porsche Center in Shaoxing did not give any other explanation. Zhejiang Online Automobile Channel will continue to pay attention. Source: Zhejiang Online Responsible Editor: Xun Jianguo_NN7379
Up to the press release, no agreement has been reached between the two sides. As to why the car owner, Ms. Hu, encountered such a problem, one side of the Porsche Center in Shaoxing did not give any other explanation. Zhejiang Online Automobile Channel will continue to pay attention.