Miss King was rescued after an accident. Respondents Map
According to the Yangtze Evening News, on March 4, a female netizen tweeted that she had ordered a one-day trip to Pattaya Grand Island, Thailand, organized by a travel agency on the e-commerce platform. However, in the marine project, because the coach drove the motorboat too fast, accidentally hit the rocks, the coach was injured, she was also seriously injured and was admitted to the ICU for rescue. The woman said that although there was insurance at the time of signing the project, the cost of hospitalization in Thailand was so high that more than 300,000 baht (about 60,000 yuan) had been spent. What makes her chill is that before she recovers, the travel agency and the local person in charge of the motorboat project pass the buck on each other. On the afternoon of May 5, Yangtze Evening News reporter Ziniu contacted Miss Kim, who is still in a hospital in Thailand. She said that she is now out of danger of life and is still in bed, but she is still negotiating with relevant parties.
Girls tweet their grievances:
Accidents and Serious Injuries in Online Purchase of Thai One-Day Travel Experience
Miss Jin told Ziniu News that she was 23 years old and had just graduated from university. In late February, she made an appointment with friends to travel to Thailand. She ordered a one-day tour of Pattaya Grand Island in Thailand organized by Nanjing Excellent International Travel Agency on an e-commerce platform, and chose one of the water motorboat projects. What she didnt expect was that she had an accident while experiencing the project.
Due to serious injuries to her body and the shock of falling into the sea, Miss King suffered temporary amnesia after she was rescued by rescue workers. She only remembered her name. Subsequently, rescuers and tourists helped her contact the tour guide, find her companions and call the police.
Miss Kim wrote in her microblog: At that time, I was amnesia, only remembered my name, and nothing else, so that the police came to know the scene and distorted the facts. She told the police in Thai that it was my own motorboat accident. Then the rescuers sent me to Bangkok Hospital in Pattaya for emergency treatment in a lifeboat. Now the travel agency and the local government take over the responsibility, and the accident is not responsible for the treatment of my serious injuries... I dont know how many X-rays I have taken. I have also had a CT scan and a general examination. My lungs are badly injured. Even breathing is painful. Laughter and cough are deadly pains.
As for how Miss Kim deciphered the conversation between the tour guide and the local police, she said that she was a Chinese photographer accompanied by the group who knew Thai, and whispered this to her when she helped her.
Does the travel agency, the land group and the motorboat owner take the blame?
After the accident, I was rushed to the local hospital for rescue and admitted to the intensive care unit. The memory was restored after the operation, but the more sad thing came next. Said Miss King.
Ms. Kim told Ziniu that she had signed an insurance contract before the experience project. If there was a safety accident, she could get a quota of 500,000 baht (about 100,000 yuan) for treatment and other expenses. But Thailands medical expenses were expensive, and in terms of current health conditions, the money was not enough. A few days ago, 120,000 baht was used for intensive care and rescue. Now, the cost of a day in the ward is RMB 56,000 yuan, and a total of more than 300,000 baht has been spent. Because of the lung surgery, after a period of time can be discharged, but can not immediately return home, the doctor said to restore a week or two to review, the lungs are no problem before flying. Said Miss King.
Now facing continuing treatment, continuing to burn money and other issues; follow-up rehabilitation, compensation and so on, Miss Kim contacted the bosses of Nanjing Excellent International Travel Agency, local tour groups in Thailand and motorboat projects that injured herself when experiencing, hoping to solve the following costs of hospitalization and treatment review through consultation, and obtain due compensation. u3002 But to Miss Kims disappointment, all three parties said that she could take insurance first.
Subsequently, Ms. Jin learned that the project she reported also included a liability insurance for a domestic travel agency. She then consulted the e-commerce customer service of the Nanjing Excellent International Travel Agency franchise. The customer service responded that the insurance was complete, but the domestic insurance needed to retain the certificate, and then sued the travel agency liability until the court decided that it was the responsibility of the travel agency, the liability insurance would be launched.
In response, Ms. King said she could not accept it. She told Ziniu News that she had just graduated from university, and had been hospitalized for more than ten days. Every day, she had to be injected, examined and treated continuously, and her body was painful. Every time I ask them for customer service and after-sales, I say to take insurance, and then let me sue, not to say to be responsible for my injuries, and nobody comes to the hospital to see me... Until I sent this matter to Weibo to find a lot of big V, there are many people concerned, there are only travel agents, including the owner of the motorboat project, the landlady to the hospital. Miss Kim said that it was the coach who drove his motorboat too fast that led to the accident of hitting a reef, but Thailands attitude towards local access has been worse. After Ms. Jins companions called the police, they answered the police and said that Ms. Jin had caused the accident herself, and the coach involved would not come back home after the accident.
Nanjing Excellent International Travel Response:
Never pass the buck. The insurance procedure is fully insured for 1 million yuan.
So, what did the Nanjing Excellent International Travel Agency do in this incident? At 4:00 p.m. on the 5th, Ziniu journalist came to the travel agency on Yunjin Road, Nanjing. A person in charge of the company, surnamed Song, received reporters.
We saw the microblog she posted online, and we dont know why she said that. If we dont care about her, why can she still receive treatment in the hospital? Song always said, as for Ms. Jins micro-blog, she said, Let me tell them if I have the ability to win, and bear all the costs and losses of treatment, as well as the consequences of the future. Song always showed some helplessness, he said: We did not say such a thing, after the accident, we are in accordance with legal procedures, first go overseas insurance, let her in the legitimate Thai hospital for treatment. After receiving the news, our company immediately dispatched staff to take care of and accompany Miss Kims Thai hospital, and also informed Miss Kims family at the first time. We also have staff to keep in touch with Miss Kims father, but so far her family has not traveled to Thailand.
So, what should Miss King do about the medical expenses she worries about and her rehabilitation after her subsequent return? Song also explained that Miss Kim is the whole Thai journey purchased on the online platform. There are three different insurance policies attached to the whole trip, namely, travel agency liability insurance, local travel agency insurance and personal accident insurance for passengers. At present, Miss Kims medical expenses are fully covered by these insurance (overseas) and even the insurance compensation for the Thai section is returned. Not used up.
In order to facilitate understanding, Song also gave the reporter a detailed description. The insurance we buy cant be superimposed, and cant be paid in one lump sum, which means that only when the payment of A insurance is used up, can the payment of B insurance be started. Song explained that, in other words, Miss Jin currently uses overseas insurance shares, and the travel liability insurance purchased through their travel agencies has not yet started, nor is it useful. The insurance coverage is RMB 1 million, which is enough for subsequent use. Song said that there was no need for Miss Jin to worry about medical expenses at present.
As for the follow-up home rehabilitation treatment, Song always told reporters, Rehabilitation treatment insurance is also in process. Insurance companies need us to provide a variety of materials, after the completion of the process, can be compensated. Weve all shown her the insurance policy, and the process is going.
Everyone is very concerned about Miss Kims current injuries, and Song always learned from Thai staff, Miss Kims chest injury, the specific situation we do not know, but now is in the recovery stage, the body is not a big problem. For Ms. Jins micro-blog, Song always expressed his understanding: they are looking for local staff, communication may be inconvenient, information communication also has deviations, a girl alone in a foreign country, but also can understand this mood.
There is no provision for touristsprosecution as a prerequisite for claims settlement
In response to this incident, the reporter interviewed lawyers. Lawyers believe that before the accident, Miss Jin booked and participated in a travel group organized by a domestic travel agency through a certain network platform. Before the accident, she established a legal relationship with the travel service contract. According to the relevant laws and regulations such as the Contract Law and the Tourism Law, tourism operators should guarantee the travel in the process of providing services. Visitorspersonal and property safety.
Because tourists are experiencing accidents while going to sea, and compared with other tourism projects, going to sea by motorboat is itself a high-risk tourism project, so whether the project provides tourism projects for travel agencies agreed in the travel service contract is very important for judging the responsibilities of all parties. According to the name of the tour group one-day trip to the sea on Pattaya Grand Island, Thailand, the sea-going project may be one of the tourism projects arranged by the travel agency, but it is the specific responsibility of the local reception agency in Thailand. For example, as one of the tourism services provided by the project for tourism operators, the lack of safety awareness and professional training of motorboat coaches and driving too fast have resulted in serious personal injury to tourists. The service provided by the travel agency obviously does not conform to the travel contract between the two parties, and the travel agency constitutes a breach of contract; at the same time, it also infringes on the personal safety of tourists, which is also a kind of infringement. Behavior. In this case, it is suggested that Miss King should contact the insured company as soon as possible to help solve the problem, and keep the relevant procedure vouchers when seeking medical treatment, so as to avoid delays caused by lack of procedures in the follow-up. Source: Pan Qingqing_NBJS5830, Responsible Editor of Beijing Newspaper
Because tourists are experiencing accidents while going to sea, and compared with other tourism projects, going to sea by motorboat is itself a high-risk tourism project, so whether the project provides tourism projects for travel agencies agreed in the travel service contract is very important for judging the responsibilities of all parties. According to the name of the tour group one-day trip to the sea on Pattaya Grand Island, Thailand, the sea-going project may be one of the tourism projects arranged by the travel agency, but it is the specific responsibility of the local reception agency in Thailand.
For example, as one of the tourism services provided by the project for tourism operators, the lack of safety awareness and professional training of motorboat coaches and driving too fast have resulted in serious personal injury to tourists. The service provided by the travel agency obviously does not conform to the travel contract between the two parties, and the travel agency constitutes a breach of contract; at the same time, it also infringes on the personal safety of tourists, which is also a kind of infringement. Behavior.
In this case, it is suggested that Miss King should contact the insured company as soon as possible to help solve the problem, and keep the relevant procedure vouchers when seeking medical treatment, so as to avoid delays caused by lack of procedures in the follow-up.