Nearly 90,000 new cars on the road three months after smoking is recalled? 4S shop response

category:Society
 Nearly 90,000 new cars on the road three months after smoking is recalled? 4S shop response


Three months after the new car, which was purchased for more than 88,000 yuan, the problem of increasing oil and smoking appeared, and the problem was not solved in 4S stores several times. Ms. Wu said that her inquiry found that the car had been recalled by the manufacturer before purchasing, and put forward a request for return, but it has not yet succeeded.

In this regard, 4S shop in an interview with reporters said that manufacturers did release recall information for CS75 cars, but Ms. Wus car is not among them. Although the production date of her car is just in the recall list, but has been optimized, Ms. Wus vehicle failure is a case in point. At present, consultation with Ms. Wu is under way.

Ms. Wus Vehicle Manufacturing Information

New car breakdown

This is the second Changan car that Ms. Wu bought. The model is CS75, with a bare car price of more than 88,000 yuan. It was purchased at Renxin 4S shop in Wenjiang District, Chengdu last Dragon Boat Festival. Ms. Wu said that, combined with the experience of using the first Changan car, Changan brand is still trusted. Three months later, however, the new car broke down.

The main problem is the increase of oil and smoke. After the problem, I went to 4S shop, the shop explained that the weather caused a little smoke, coupled with fuel problems, burning insufficiently. Ms. Wu didnt pay much attention to the statement of 4S stores in the early days, until the Spring Festival, the situation of increasing oil is getting worse and worse.

She contacted 4S shop again, repeatedly checked, the engineer checked to confirm that the oil did increase, but did not find any reason, all parts tested or said that the car is no problem, repaired twice did not solve the problem.

September 9, 2015, 18th Chengdu International Auto Show, Changan CS75 4D/Visual China

Ms. Wu said that during the testing period, 4S stores let them go home to test according to the method provided by 4S stores, but it did not work. The last 4S said to solve it for me, but so far it has not given results.

Is it a recalled vehicle?

Ms. Wu said that in the process of communicating with 4S stores, it was also found that the Changan CS75 car had been recalled by the factory before it was purchased.

Reporters in the State Administration of Market Supervision and Administration of defective products management center inquiry found that the website published on March 2, 2018, Chongqing Changan Automobile Co., Ltd. recalled part of the CS75 car news.

Ms. Wu had previously inquired about the recall information, which showed that the date of production of her purchased vehicle was in the recall line.

It mentions that since March 2, 2018, a total of 252087 CS75 vehicles manufactured between July 26, 2016 (including) and February 24, 2018 (including) have been recalled.

According to the recall message, the engine electronic control unit (ECU) software of some vehicles in the recall scope lacks control over the adjustment of engine fuel injection strategy under extreme conditions. When the vehicle runs at low temperature for a long time and for a short distance, the engine oil keeps in a low temperature state, resulting in the trace liquid gasoline remaining in the oil can not evaporate in time and be forced through the crankcase. The air system enters the cylinder and burns again. After a period of time, the oil in the oil pan will increase. At the same time, it is pointed out that continuous running vehicles will damage the engine in extreme cases, and there are potential safety hazards.

According to the vehicle manufacturing information provided by Ms. Wu, the production date of her vehicle coincides with February 24, 2018. Then, is the vehicle it purchased included in the recall list? Reporters through its vehicle VIN code recall query again, the query result is no relevant data query.

The reporter did not inquire about the recall information of Ms. Wus vehicle through the VIN code of her vehicle.

On the 5th, a responsible manager of 4S Store told reporters that although Ms. Wus vehicle production date is on the last day of the recall production date, it is not a recalled vehicle and has been processed out of the factory.

Refusal to return

The new car is in trouble, Ms. Wu said. Her current appeal is to return the car, but it has not been satisfied by 4S stores. At first I wanted to fix it if there were no major problems, but they checked and checked again and again and refused to accept the bill. Now I want to return the car, but they said they can only return it to me in a second-hand car.

This car has been out of order for three months. Ill come to you immediately to cooperate with a series of checks. Before that, my car had only traveled more than 1700 kilometers. Now, in order to cooperate with his work and checks, it has run to 7000 kilometers! Ms. Wu said, if you return the second-hand car, your loss will be even greater. Her car did break down, our 4S shop also carried out testing and repair, but the breakdown has not been solved, car failure is inevitable, we do not avoid, now we are also in consultation with her. A responsible manager of 4S shop introduced that Ms. Wus vehicle problem should be a case-by-case problem. Before the problem was solved after the overhaul, she hoped to repair her vehicle again, but Ms. Wu refused to continue and proposed to return the car. But this does not meet the conditions for return, we can only assist her to dispose of the car as much as possible. According to Ms. Wus feedback, we are still negotiating with 4S Store, and will give a solution in the next three days. Source: Red Star News Author: Du Yu Full Responsible Editor: Su Honghong_NBJ9980

This car has been out of order for three months. Ill come to you immediately to cooperate with a series of checks. Before that, my car had only traveled more than 1700 kilometers. Now, in order to cooperate with his work and checks, it has run to 7000 kilometers! Ms. Wu said, if you return the second-hand car, your loss will be even greater.

Her car did break down, our 4S shop also carried out testing and repair, but the breakdown has not been solved, car failure is inevitable, we do not avoid, now we are also in consultation with her. A responsible manager of 4S shop introduced that Ms. Wus vehicle problem should be a case-by-case problem. Before the problem was solved after the overhaul, she hoped to repair her vehicle again, but Ms. Wu refused to continue and proposed to return the car. But this does not meet the conditions for return, we can only assist her to dispose of the car as much as possible.

According to Ms. Wus feedback, we are still negotiating with 4S Store, and will give a solution in the next three days.