925 yuan ticket refund 3800 yuan experts: the problem is in the agent channel.

category:Global
 925 yuan ticket refund 3800 yuan experts: the problem is in the agent channel.


Consumers: tickets purchased at 925 yuan are refunded within 24 hours before take-off, and the refund fee is 3800 yuan. Airline enterprises: there is no uniform standard for refund of air tickets. The lower the discount, the more expensive the refund fee will be. Industry insiders: the four major airlines in China are more standardized, and more foreign tickets are sold on OTA. The high cost of refund and alteration of air tickets has attracted much attention recently. A few days ago, the Jiangsu consumer rights protection committee said that the 8 airlines, Ctrip, Ctrip, where, and flying pigs were about 7 online ticket agents. Why is it so expensive to refund the cost of the ticket? What are the criteria for the refund and remarking of the issuing agencies? And what are the pits that can not be made clear to people? The Beijing Youth Daily reporter has carried out a survey of these hot issues. Event 30% of the interviewees thought it was too high for retreating Jiangsu provincial consumer Security Commission recently announced the Jiangsu province consumer aircraft ticket refund sign situation investigation report, the report shows that 30.7% consumers are early to sign early but still are required to charge high cost of remarking, 23.5% consumers have encountered a higher cost of refund than the ticket price. Consumers who have been involved in the survey say the refund has been charged up to a maximum of 3000 yuan, accounting for 42% of the ticket price, and the maximum fee of 6000 yuan, which is expensive to buy a ticket again. In the sample survey, one sample was also found. In the flying pig, the supplier Beijing Zheng Lu Aviation Service Co., Ltd. provided the 925 yuan ticket. The refund fee was 3000 yuan 24 hours before takeoff, 3800 yuan in the 24 hours before takeoff, and the refund fee was more than 3 times the ticket price. In the survey, 8 airlines have changed their policies. The refund fee can be doubled for different airlines that offer the same fare. The special ticket is basically not refundable, to refund, or to charge the same fee as the fare, or only to refund the airport construction fee and fuel surcharge. investigation Airlines, official website and other ticketing platforms have a refund clause. Beiqing newspaper reporters in China Airlines, Southern Airlines, Eastern Airlines, sea airlines and other airlines official network see, whether it is domestic ticket or international ticket, each price of the page has the corresponding refund and reform clause, relatively standard. For example, air tickets from Beijing to Tokyo are scheduled on Air Chinas official website, leaving in May 23rd and returning in June 2nd. There are three kinds of fares available in economy class. One is the economy class full price ticket 6450 yuan, the price of the corresponding refund is free before and after takeoff, the second is the economy class base discount (equivalent to 33.5% off) 4290 yuan, before takeoff is free, before taking off or after takeoff, the charge is 200 yuan; the third is the preferred discount price (52.1% off) 3090 yuan, take off. Before the change is 200 yuan each time, before departure or after taking off the fare refund is 500 yuan. In some large OTA platforms, there is also a withdrawal sign. Beiqing newspaper reporter in Ctrip booking platform, Beijing round-trip to Vancouver, Canada aviation carrier economy class ticket as an example, from May 31st to June 21 A total of four kinds of fares, respectively, 4694 yuan, 4735 yuan, 4904 yuan, 5114 yuan, the first three are agents out of ticket channels, the last one is the Canadian official monopoly. North Green newspaper reporters see, 4694 yuan ticket price before taking off the ticket to collect 1590 yuan refund fee, almost 30% par prices, not allowed to sign, 4735 yuan ticket refund 1490 yuan, not allowed to sign a transfer, 4904 yuan ticket full refund 990 yuan, equivalent to 20% of the ticket price; 5114 yuan full refund collection of 990 yuan, equivalent to 20%. The par price. Hotspot The core issue of retreat to change is the lack of charging standard. In fact, the core of the return and reform problem is not whether the airline or OTA platform is a clear indication of the refund and reform related terms, but the reason why the ticket in the return and reform of the total refund fee is higher than the ticket itself and other issues. It can be said that the core problem of refund and change is the lack of charging standard. Beiqing Bao reporter found that there are two major problems in the refund of air tickets. First of all, there is a lack of rules for refund and alteration, and the airlines are unilaterally decided in the actual operation. In the investigation report, the Jiangsu Provincial Security Commission held that in 2004, the Civil Aviation Administration of civil aviation of China, No. 124th of China Civil Aviation Administration of Civil Aviation (Civil Aviation Administration of civil aviation), deleted the proportion of the relative cost of the refund time in the decision of the Civil Aviation Administration of China for the revision of the domestic transportation rules for civil aviation passengers and luggage. The rules of refund fee are all unilaterally decided by airlines in actual operation. The second problem is that for airline tickets, discount tickets and package tickets, airlines and ticketing agencies receive high fees for refund. The Civil Aviation Administration has made it clear that the Civil Aviation Administration Bureau and the China Aviation Transport Association have conducted an investigation in conjunction with the Jiangsu consumer rights and Interests Protection Commission, which will be seriously dealt with by the Civil Aviation Administration and the China Aviation Transport Association. It is worth noting that, in the face of the pressure of criticism and public opinion from all sides, Ctrip responded to the return of the ticket in May 5th and will respond to the call of the Civil Aviation Administration. We promise that the policy of returning the ticket to the Ctrip is consistent with the supplier of the product, and will never collect extra expenses from the refund. At present, the case of the consumers Association is still under investigation, and the CAAC will announce the investigation and deal with the result. follow How do you solve the ticket back and back sign? Qi Qi, a senior civil aviation commentator, told a reporter from the North Youth newspaper that the ticket retreats has no unified standard for the country, and the lower the discount ticket refund fee is more expensive. In fact, the domestic four major airlines direct channel ticket refund and remark terms are relatively standard, the real problems are more in the agency channels, as well as the OTA sales of foreign air tickets pit more. He believes that on the one hand, our country requires that the refund fee of domestic airlines should be publicized. On the other hand, as far as the refund and signing cost of the full price ticket is concerned, the special or low price tickets often have their own strict operation and cost regulations. For example, some cheap aviation will stipulate that no matter what reason is the change of the travel enterprises own reasons, the relevant management departments should standardize. Yesterday, Zhang Qihuai, a lawyer of Beijing blue Peng law firm and an expert on aviation law, interviewed the Beiqing newspaper in an interview. The current common practice of civil aviation is to make it clear in the transportation conditions by the airline company to redraw its signature, which will be reported to the civil aviation authorities for examination and record, and then as the main content of the air passenger transport contract. But at this stage, it is often the airline company just record and public notice, in the process of pricing not strictly according to Chinas price law and other laws and regulations to perform hearing procedures. In addition, Zhang Qihuai believes that the notifications of the China Civil Aviation Administration and the national development and Reform Commission on further promoting the reform of civil aviation passenger transport price reform issued in December 17, 2017, once again stressed that air transport enterprises and sales agents must strictly implement the provisions of the clear code price. In time, accurately and comprehensively, the portal and other channels show the actual implementation of the domestic passenger transport prices and the fees charged for the refund of the fee, which are not to be charged. The measures for supervision and management of the agency for air transportation and sales agents also clearly stipulates that in the operation of the business, the sales agent may not take the undue act of raising the price of the ticket or charging the cost of the refund and remarking. It can be seen that the airlines own refund of the ticket regulations, as well as the ticket sales agent enterprises to collect the refund of the fee, is a strict process and rules, still need to accept the industry authorities, price authorities and other units of the review and supervision. Prompt How do consumers guard against the retreat and remark trap The Beiqing newspaper also found that many consumers did not care much about the retreat clause before buying the tickets and found that the refund of the refund was more than expected. Freelancer Ms. single often browses the WeChat public and the official website to reserve super cheap tickets. She told the Beiqing newspaper that the 1-3 discount tickets are usually reserved for the next 3-6 months, or even within 1 years. She told the North Green newspaper reporter, enjoying the super low price, but also encountered two miscalculation experience, once to Bali Island to forget the date of travel, after the afterthought of the airline refused to refund; there is a temporary emergency, to Tokyo can not go. The two plus loss has lost more than 3000 yuan. The terms of the refund ticket are extremely harsh, and the cost of refund is the face value, which is equivalent to refusing to change the service. This, part of the industry prompts consumers: in the purchase of air tickets and to deal with the process of returning and remarking, the first to carefully read the relevant content of the booking interface, pay attention to the default options and other traps. Second, in the event of a dispute, it is necessary to collect and consolidate the relevant evidence on the basis of keeping rational and restraint, to consult professional people, to complain to the consumer association and the civil aviation authority according to law, and to prosecute to the peoples court to safeguard its legitimate rights and interests. Wen / reporter Li Lin sun for map / visual source of Chinese text: Beiqing Net - Beijing Youth Daily editor in charge: Xun Jianguo _NN7379 Freelancer Ms. single often browses the WeChat public and the official website to reserve super cheap tickets. She told the Beiqing newspaper that the 1-3 discount tickets are usually reserved for the next 3-6 months, or even within 1 years. She told the North Green newspaper reporter, enjoying the super low price, but also encountered two miscalculation experience, once to Bali Island to forget the date of travel, after the afterthought of the airline refused to refund; there is a temporary emergency, to Tokyo can not go. The two plus loss has lost more than 3000 yuan. The terms of the refund ticket are extremely harsh, and the cost of refund is the face value, which is equivalent to refusing to change the service. This, part of the industry prompts consumers: in the purchase of air tickets and to deal with the process of returning and remarking, the first to carefully read the relevant content of the booking interface, pay attention to the default options and other traps. Second, in the event of a dispute, it is necessary to collect and consolidate the relevant evidence on the basis of keeping rational and restraint, to consult professional people, to complain to the consumer association and the civil aviation authority according to law, and to prosecute to the peoples court to safeguard its legitimate rights and interests. Wen / newspaper reporter Lin Li cool supply map / visual China