Ctrip promised not to refund the ticket from the change of fees, the standard of chaos remains to be solved.

category:Internet
 Ctrip promised not to refund the ticket from the change of fees, the standard of chaos remains to be solved.


Tao Ningning, an surging journalist In May 4th, the Civil Aviation Administration of Jiangsu said, the Civil Aviation Bureau attaches great importance to the Civil Aviation Administration, and has ordered the Civil Aviation Administration Bureau and the China Aviation Transport Association to conduct an investigation in cooperation with the sales agents who have violated the law and regulations of the civil aviation law. Give it a serious deal. In May 5th, the countrys largest online travel agency, Ctrip, in response to www.thepaper.cn, said that Ctrip would respond to the call of the Civil Aviation Administration, and the airlines ticket department had been upgraded earlier. We promise that the policy of the refund of the Ctrip ticket will be consistent with the product providers, and we will not charge additional fees from the refund. Ctrip responsible person introduced, this has been in the website and APP end has a specific location publicity, we welcome the supervision of consumers and the community. We will respond positively to the call of the civil aviation authority for more stringent supervision over products and suppliers on the platform. At the same time, Ctrip will make every effort to protect the interests and interests of every user, and will do its best to coordinate every user. A person in charge of Ctrip. Recently, the Jiangsu Provincial Security Commission has carried out a consumption survey on the withdrawal of aircraft tickets. In April 24th, the results of the survey showed that 995 of the 1250 consumers who received the online survey had experienced an experience of retreating and remarking, accounting for 79.6%, while the cost of returning the ticket was generally high and the fee standard was confused. In the investigation, the Jiangsu Security Commission found a sample of more than 3 times the price of the ticket. On the fly pig, the ticket provided by the supplier of Beijing Zheng Lu Aviation Service Co., Ltd. was more than 900 yuan, the refund fee was 3000 yuan before 24 hours before takeoff, and the refund fee of 3800 yuan after 24 hours before takeoff. In addition, there are still some problems such as the refund of the special ticket, the double refund of the refund fees for different airlines. For example, a flight with a price of 360 yuan from Nanjing to Yantai on the same day is scheduled for the same day on the same day, with a difference of 180 yuan (half of the fare) 2 hours before the MU2781 and Shenzhen Airlines ZH9587. In May 4th, the Jiangsu Provincial Security Commission formally issued a letter of interview, requiring the 15 airlines and the internet ticket sales platform to be investigated by the Jiangsu Security Commission within 10 working days of receiving the letter. On the same day, the Ming Navigation Bureau said that sales agents who did violate civil aviation laws and regulations would be dealt with severely. The civil aviation bureau also revealed that in the special action of building the quality system of civil aviation in 2018 from April 1st this year, it was one of the nine key tasks to standardize the sales of passenger tickets and refund the signs and improve the ticketing service level. It is worth noting that, some experts believe that the deep reason behind the industry purification lies in the direct descending, and the civil aviation authority stipulates that no service fee of the sales agent should be added to the passenger outside the ticket price. However, as air ticket agents enter the zero Commission era, the survival dilemma faced by air ticket agents has also become a problem that the industry must face in the process of purification. As for how to solve this problem, industry experts say it may be a solution to imitate foreign airlines to collect service fees. Dai Bin, President of the China Tourism Research Institute, said that in the market economy, tourism enterprises should be allowed to collect agency commission and charge service fees to the consumers, and the key should be clear and clear consumption. The source of this article: surging news editor: Zhang Zutao _NT5054 On the same day, the Ming Navigation Bureau said that sales agents who did violate civil aviation laws and regulations would be dealt with severely. The civil aviation bureau also revealed that in the special action of building the quality system of civil aviation in 2018 from April 1st this year, it was one of the nine key tasks to standardize the sales of passenger tickets and refund the signs and improve the ticketing service level.